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Cited by 618Education during COVID-19 pandemicOnline and Blended LearningOnline Learning Methods and Innovations

The DOI matches its Crossref record; 116 of the 119 references it cites were found in a registry or an index.

Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19

Open access
Gopal, Ram, Singh, Varsha, Aggarwal, Arun·2021·Education and Information Technologies
DOI 10.1007/s10639-021-10523-1PMC PMC8059127
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Abstract

The aim of the study is to identify the factors affecting students' satisfaction and performance regarding online classes during the pandemic period of COVID-19 and to establish the relationship between these variables. The study is quantitative in nature, and the data were collected from 544 respondents through online survey who were studying the business management (B.B.A or M.B.A) or hotel management courses in Indian universities. Structural equation modeling was used to analyze the proposed hypotheses. The results show that four independent factors used in the study viz. quality of instructor, course design, prompt feedback, and expectation of students positively impact students' satisfaction and further student's satisfaction positively impact students' performance. For educational management, these four factors are essential to have a high level of satisfaction and performance for online courses. This study is being conducted during the epidemic period of COVID- 19 to check the effect of online teaching on students' performance.

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Research works printed but not linked: 6

  1. Almaiah, M. A., & Almulhem, A. (2018). A conceptual framework for determining the success factors of e-learning system implementation using Delphi technique. Journal of Theoretical and Applied Information Technology, 96(17), 5962–5976.
  2. Fredericksen, E., Shea, P., & Pickett, A. (2000). Factors influencing student and faculty satisfaction in the SUNY learning network. State University of New York.
  3. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis 6th edition. Pearson Prentice Hall. New Jersey. Humans: Critique and reformulation. Journal of Abnormal Psychology, 87, 49–74.
  4. Rogers, J. (1992). Adults learning (3rd ed.). Open University Press.
  5. Wooldridge, B. (1995). Increasing the effectiveness of university/college instruction: Integrating the results of learning style research into course design and delivery. In R. R. Simms and S. J. Simms (Eds.), the Importance of Learning Styles. Westport, CT: Greenwood Press, 49–67.
  6. Wright, C. R. (2003). Criteria for evaluating the quality of online courses. Alberta distance Educ. Training Assoc., 16(2), 185–200.

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Metadata

Authors
Gopal, R., Singh, V., & Aggarwal, A.
Affiliations
Chitkara University (IN)
Corresponding author
  • Gopal, Ram
  • Singh, Varsha
  • Aggarwal, Arun
ORCID
Venue
Education and Information Technologies
Publisher
Springer Science and Business Media LLC
Published
2021-04-21
Volume
26
Issue
6
Pages
6923-6947
ISSN
  • 1360-2357 (ISSN-L)
  • 1573-7608
DOI
10.1007/s10639-021-10523-1
PMC
PMC8059127
OpenAlex
W3154556092
Cited by
618
References
119
Citations by year
2026: 32 · 2025: 75 · 2024: 121 · 2023: 178 · 2022: 161 · 2021: 51
FWCI
224.43
Type
journal article
Language
en
Open access
Licence
Locations
  • Education and Information Technologies (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Social Sciences › Education › Education during COVID-19 pandemic
  • Social Sciences › Education › Online and Blended Learning
  • Social Sciences › Education › Online Learning Methods and Innovations
Keywords
online courses, student satisfaction, student performance, COVID-19 pandemic, online learning, instructor quality, course design, immediate feedback, student expectations, business management education, hotel management education, higher education

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