Cited by 498AI in Service InteractionsSocial Robot Interaction and HRIConsumer Behavior in Brand Consumption and Identification

Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking

Kim, Seo Young, Schmitt, Bernd H., Thalmann, Nadia M.·2019·Marketing Letters

Integrity signals

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Crossref · 10.1007/s11002-019-09485-9

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36 of 36 references verified0 citation errors · 0 not checkable

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  • Customers have varying responses and attitudes toward using AI products.

    “From the consumer side, existing studies further show that customers have varying responses and attitudes toward using AI products.”

    From A strategic framework for artificial intelligence in marketing (2021) · cites this paper as Kim et al. 2019

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Authors
Kim, S. Y., Schmitt, B. H., & Thalmann, N. M.
Affiliations
Columbia University (US)
Corresponding author
Schmitt, Bernd H.
Venue
Marketing Letters
Published
2019-03
Volume
30
Issue
1
Pages
1-12
ISSN
  • 0923-0645 (ISSN-L)
  • 1573-059X
OpenAlex
W2921105016
Cited by
498
References
36
Citations by year
2026: 71 · 2025: 110 · 2024: 97 · 2023: 91 · 2022: 66 · 2021: 38 · 2020: 20 · 2019: 5
FWCI
14.88
Type
journal article
Language
en
Open access
closed
Locations
  • Marketing Letters (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • DR-NTU (Nanyang Technological University) (submittedVersion)
Funders
Marketing Science Institute
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
  • Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
Keywords
consumer robots, anthropomorphism, uncanny valley, perceived warmth, competence judgments, attitudes toward robots, human-robot interaction

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