The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
SERVCON: development and validation of a multidimensional service convenience scale
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Citations
Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Conventional wisdom on measurement: A structural equation perspective.
Bollen, K., & Lennox, R. (1991) · Psychological Bulletin · doi:10.1037/0033-2909.110.2.305 · Cited by 3,618
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151
Bolton, R. N. (1998) · Marketing Science · doi:10.1287/mksc.17.1.45 · Cited by 1,948
Consumers' Need for Uniqueness: Scale Development and Validation
Tian, K. T., Bearden, W. O., & Hunter, G. L. (2001) · Journal of Consumer Research · doi:10.1086/321947 · Cited by 1,791 · cited 3×
“Finally, known-groups validity tests assess whether measures can distinguish among groups that should provide higher or lower mean scores ( Tian, Bearden, & Hunter, 2001 ).”
BackgroundMethodInfluential
Cited by
Against the Green: A Multi-method Examination of the Barriers to Green Consumption
Gleim, M. R., Smith, J. S., Andrews, D., & Cronin, J. J. (2013) · Journal of Retailing · doi:10.1016/j.jretai.2012.10.001 · Cited by 1,048
Duarte, P., Costa e Silva, S., & Ferreira, M. B. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.06.007 · Cited by 471
Customer engagement behaviors: The role of service convenience, fairness and quality
Roy, S. K., Shekhar, V., Lassar, W. M., & Chen, T. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.018 · Cited by 313
Emerging Market Retail: Transitioning from a Product-Centric to a Customer-Centric Approach
Gupta, S., & Ramachandran, D. (2021) · Journal of Retailing · doi:10.1016/j.jretai.2021.01.008 · Cited by 166
Multi-dimensional analysis of perceived switching costs
Barroso, C., & Picón, A. (2012) · Industrial Marketing Management · doi:10.1016/j.indmarman.2011.06.020 · Cited by 122
Why continue sharing: Determinants of behavior in ridesharing services
Arteaga-Sánchez, R., Belda-Ruiz, M., Ros-Galvez, A., & Rosa-Garcia, A. (2020) · International Journal of Market Research · doi:10.1177/1470785318805300 · Cited by 84
Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs
Madueke, C. J., & Eyupoglu, S. (2024) · Sustainability · doi:10.3390/su16219175 · Cited by 4
Metadata
- Authors
- Seiders, K., Voss, G. B., Godfrey, A. L., & Grewal, D.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2007-02-03
- Volume
- 35
- Issue
- 1
- Pages
- 144-156
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2035039909
- Cited by
- 500
- References
- 6
- FWCI
- 19.22
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
