Why continue sharing: Determinants of behavior in ridesharing services
Open accessAbstract
The sharing economy is revolutionizing the way consumers use goods and services. The aim of this study is to understand consumer motivations to be satisfied and to continue using ridesharing services. With this aim, we modify and extend the expectation–confirmation model by including social value as an additional factor to those previously studied in the literature. Data were collected from 258 users of BlaBlaCar, one of the world leaders in ridesharing services. Social value positively affects satisfaction and has the second strongest total effect on continuance intention among the motivations in our model. Our results highlight that satisfaction of ridesharing users is driven by service quality, perceived usefulness, environmental impact, trust, and social value; and that all those factors joined for economic benefits affect continuance intention directly or indirectly through satisfaction. These results have important theoretical and managerial implications.
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
Pls-Sem: indeed a silver bullet
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679190202 · Cited by 21,631 · see citing works
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118 · see citing works
A primer on partial least squares structural equation modeling (PLS-SEM)
Leguina, A. (2015) · International Journal of Research & Method in Education · doi:10.1080/1743727x.2015.1005806 · Cited by 18,921 · see citing works
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494 · see citing works
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
(2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045748 · Cited by 11,791 · see citing works
Cross validatory choice and assessment of statistical predictions
Stone, M. (1974) · Journal of the Royal Statistical Society Series B: Statistical Methodology · doi:10.1111/j.2517-6161.1974.tb00994.x · Cited by 10,881 · see citing works
Understanding Information Systems Continuance: An Expectation-Confirmation Model1
Bhattacherjee, A. (2001) · MIS Quarterly · doi:10.2307/3250921 · Cited by 8,767 · see citing works
Modern Methods for Business Research
(1998) · doi:10.4324/9781410604385 · Cited by 6,534 · see citing works
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715 · see citing works
Davis, F. D. (1993) · International Journal of Man-Machine Studies · doi:10.1006/imms.1993.1022 · Cited by 4,754 · see citing works
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996) · Journal of Marketing · doi:10.2307/1251898 · Cited by 4,736 · see citing works
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610 · see citing works
Bock, Zmud, R. W., Kim, Y., & Lee, J.-N. (2005) · MIS Quarterly · doi:10.2307/25148669 · Cited by 4,387 · see citing works
Texas A&M International University, Kock, N., Lynn, G., & Stevens Institute of Technology (2012) · Journal of the Association for Information Systems · doi:10.17705/1jais.00302 · Cited by 3,783 · see citing works
The sharing economy: Why people participate in collaborative consumption
Hamari, J., Sjöklint, M., & Ukkonen, A. (2016) · Journal of the Association for Information Science and Technology · doi:10.1002/asi.23552 · Cited by 3,439 · see citing works
A Meta-Analysis of Cronbach's Coefficient Alpha
Peterson, R. A. (1994) · Journal of Consumer Research · doi:10.1086/209405 · Cited by 3,028 · see citing works
You are what you can access: Sharing and collaborative consumption online
Belk, R. (2014) · Journal of Business Research · doi:10.1016/j.jbusres.2013.10.001 · Cited by 2,951 · see citing works
Access-Based Consumption: The Case of Car Sharing: Table 1.
Bardhi, F., & Eckhardt, G. M. (2012) · Journal of Consumer Research · doi:10.1086/666376 · Cited by 2,015 · see citing works
Individual Trust in Online Firms: Scale Development and Initial Test
(2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045715 · Cited by 1,347 · see citing works
Customer Satisfaction and Shareholder Value
Anderson, E. W., Fornell, C., & Mazvancheryl, S. K. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.4.172.42723 · Cited by 1,337 · see citing works
The sharing economy: A pathway to sustainability or a nightmarish form of neoliberal capitalism?
Martin, C. J. (2016) · Ecological Economics · doi:10.1016/j.ecolecon.2015.11.027 · Cited by 1,327 · see citing works
Möhlmann, M. (2015) · Journal of Consumer Behaviour · doi:10.1002/cb.1512 · Cited by 1,325 · see citing works
Trust and reputation in the sharing economy: The role of personal photos in Airbnb
Ert, E., Fleischer, A., & Magen, N. (2016) · Tourism Management · doi:10.1016/j.tourman.2016.01.013 · Cited by 1,295 · see citing works
Putting the sharing economy into perspective
Frenken, K., & Schor, J. (2017) · Environmental Innovation and Societal Transitions · doi:10.1016/j.eist.2017.01.003 · Cited by 1,105 · see citing works
A study of student satisfaction in a blended e-learning system environment
Wu, J., Tennyson, R. D., & Hsia, T.-L. (2010) · Computers & Education · doi:10.1016/j.compedu.2009.12.012 · Cited by 1,009 · see citing works
Lamberton, C. P., & Rose, R. L. (2012) · Journal of Marketing · doi:10.1509/jm.10.0368 · Cited by 955 · see citing works
Understanding Web-based learning continuance intention: The role of subjective task value
Chiu, C.-M., & Wang, E. T. G. (2008) · Information & Management · doi:10.1016/j.im.2008.02.003 · Cited by 869 · see citing works
The Evolution of Loyalty Intentions
Johnson, M. D., Herrmann, A., & Huber, F. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.2.122 · Cited by 787 · see citing works
The global transformations reader : an introduction to the globalization debate
Held, D., & McGrew, A. (2000) · Cited by 771 · see citing works
Hsiao, C., Chang, J., & Tang, K. (2015) · Telematics and Informatics · doi:10.1016/j.tele.2015.08.014 · Cited by 724 · see citing works
Böcker, L., & Meelen, T. (2016) · Environmental Innovation and Societal Transitions · doi:10.1016/j.eist.2016.09.004 · Cited by 672 · see citing works
Hsu, C.-L., & Lin, J. C.-C. (2015) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2014.11.003 · Cited by 662 · see citing works
Reynolds, C. R. (2008) · Encyclopedia of Special Education · doi:10.1002/9780470373699.speced0485 · Cited by 618 · see citing works
The Mesh: Why the Future of Business Is Sharing
Gansky, L. (2010) · Cited by 599 · see citing works
An expectation-confirmation model of continuance intention to use mobile instant messaging
Oghuma, A. P., Libaque-Sáenz, C. F., Wong, S. F., & Chang, Y. (2015) · Telematics and Informatics · doi:10.1016/j.tele.2015.05.006 · Cited by 582 · see citing works
Erez, M., & Gati, E. (2004) · Applied Psychology · doi:10.1111/j.1464-0597.2004.00190.x · Cited by 558 · see citing works
Kumar, V., Pozza, I. D., & Ganesh, J. (2013) · Journal of Retailing · doi:10.1016/j.jretai.2013.02.001 · Cited by 532 · see citing works
Zheng, Y., Zhao, K., & Stylianou, A. C. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.11.008 · Cited by 519 · see citing works
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, K., Voss, G. B., Godfrey, A. L., & Grewal, D. (2007) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-006-0001-5 · Cited by 515 · see citing works
Collaborating and connecting: the emergence of the sharing economy
Schor, J. B., & Fitzmaurice, C. J. (2015) · Edward Elgar Publishing eBooks · doi:10.4337/9781783471270.00039 · Cited by 499 · see citing works
A strategic framework for a profitable business model in the sharing economy
Kumar, V., Lahiri, A., & Dogan, O. B. (2018) · Industrial Marketing Management · doi:10.1016/j.indmarman.2017.08.021 · Cited by 482 · see citing works
Customer Equity Drivers and Future Sales
Vogel, V., Evanschitzky, H., & Ramaseshan, B. (2008) · Journal of Marketing · doi:10.1509/jmkg.72.6.98 · Cited by 446 · see citing works
Piscicelli, L., Cooper, T., & Fisher, T. A. (2014) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2014.07.032 · Cited by 397 · see citing works
Understanding current and future issues in collaborative consumption: A four-stage Delphi study
Barnes, S. J., & Mattsson, J. (2016) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.01.006 · Cited by 384 · see citing works
The sharing economy: Your business model's friend or foe?
Kathan, W., Matzler, K., & Veider, V. (2016) · Business Horizons · doi:10.1016/j.bushor.2016.06.006 · Cited by 381 · see citing works
An Exploratory Study on Drivers and Deterrents of Collaborative Consumption in Travel
Tussyadiah, I. P. (2014) · Springer eBooks · doi:10.1007/978-3-319-14343-9_59 · Cited by 377 · see citing works
Ridesourcing, the sharing economy, and the future of cities
Jin, S. T., Kong, H., Wu, R. J., & Sui, D. Z. (2018) · Cities · doi:10.1016/j.cities.2018.01.012 · Cited by 369 · see citing works
The Sharing Economy Globalization Phenomenon: A Research Agenda
Parente, R., Geleilate, J.-M. G., & Rong, K. (2017) · Journal of International Management · doi:10.1016/j.intman.2017.10.001 · Cited by 334 · see citing works
The burdens of ownership: reasons for preferring renting
Moeller, S., & Wittkowski, K. (2010) · Managing Service Quality · doi:10.1108/09604521011027598 · Cited by 330 · see citing works
Factors affecting the adoption of vehicle sharing systems by young drivers
Efthymiou, D., Antoniou, C., & Waddell, P. A. (2013) · Transport Policy · doi:10.1016/j.tranpol.2013.04.009 · Cited by 326 · see citing works
Consumer segmentation within the sharing economy: The case of Airbnb
Lutz, C., & Newlands, G. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.03.019 · Cited by 305 · see citing works
Globalization and Cultural Identity
Jensen, L. A., Arnett, J. J., & McKenzie, J. (2011) · Springer eBooks · doi:10.1007/978-1-4419-7988-9_13 · Cited by 294 · see citing works
van Lierop, D., & El-Geneidy, A. (2016) · Research in Transportation Economics · doi:10.1016/j.retrec.2016.04.001 · Cited by 274 · see citing works
Chen, S., & Lin, C. (2015) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2014.11.011 · Cited by 253 · see citing works
Value co-creation in a sharing economy: The end of price wars?
Zhang, T. C., Jahromi, M. F., & Kizildag, M. (2017) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2017.11.010 · Cited by 210 · see citing works
Sustainability transitions and final consumption: practices and socio-technical systems
McMeekin, A., & Southerton, D. (2012) · Technology Analysis and Strategic Management · doi:10.1080/09537325.2012.663960 · Cited by 191 · see citing works
Why are customers loyal in sharing-economy services? A relational benefits perspective
Yang, S., Song, Y., Chen, S., & Xia, X. (2017) · Journal of Services Marketing · doi:10.1108/jsm-01-2016-0042 · Cited by 188 · see citing works
Sharing economy perspective on an integrative framework of the NAM and TPB
Kim, Y. G., Woo, E., & Nam, J.-H. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.01.008 · Cited by 156 · see citing works
Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender
Karatepe, O. M. (2011) · Journal of Business Economics and Management · doi:10.3846/16111699.2011.573308 · Cited by 156 · see citing works
Humanize your business. The role of personal reputation in the sharing economy
Mauri, A. G., Minazzi, R., Nieto‐García, M., & Viglia, G. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.01.017 · Cited by 149 · see citing works
Moriuchi, E., & Takahashi, I. (2016) · Australasian Marketing Journal (AMJ) · doi:10.1016/j.ausmj.2016.02.006 · Cited by 123 · see citing works
The dual challenge of sustainability transitions
Kemp, R., & van Lente, H. (2011) · Environmental Innovation and Societal Transitions · doi:10.1016/j.eist.2011.04.001 · Cited by 103 · see citing works
Mine is yours? Using sentiment analysis to explore the degree of risk in the sharing economy
Chang, W., & Wang, J. (2018) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2018.01.014 · Cited by 81 · see citing works
Abbas, H. A., & Hamdy, H. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.03.035 · Cited by 73 · see citing works
Yin, F.-S., Liu, M.-L., & Lin, C. (2015) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2015.07.019 · Cited by 64 · see citing works
Belanche, D., Casaló, L. V., & Guinalíu, M. (2015) · BRQ Business Research Quarterly · doi:10.1016/j.brq.2015.02.003 · Cited by 56 · see citing works
(2022) · Economics and Management · doi:10.36919/2312-7812.4.2022 · Cited by 53 · see citing works
Casprini, E., Minin, A. D., & Paraboschi, A. (2018) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2018.01.012 · Cited by 52 · see citing works
Kaewkitipong, L., Chen, C. C., & Ractham, P. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.05.030 · Cited by 47 · see citing works
DRIVERS OF CUSTOMER SATISFACTION AND LOYALTY IN SERVICE INDUSTRIES
Erjavec, H. Š., Dmitrović, T., & Povalej, P. (2016) · Journal of Business Economics and Management · doi:10.3846/16111699.2013.860614 · Cited by 32 · see citing works
Factors influencing mobile data service (MDS) continuance intention: An empirical study
Boakye, K. G. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.04.008 · Cited by 30 · see citing works
The influence of acculturation on consumer relational bonding in banking relationships
Chai, J. C. Y., Deans, K. R., & Biggemann, S. (2012) · Journal of Strategic Marketing · doi:10.1080/0965254x.2012.657227 · Cited by 12 · see citing works
Employment Revision Asymmetries
Owyang, M. T., & Vermann, E. K. (2014) · Economic Synopses · doi:10.20955/es.2014.11 · Cited by 3 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Building trust in the sharing economy: Current approaches and future considerations
Räisänen, J., Ojala, A., & Tuovinen, T. (2021) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2020.123724 · Cited by 118 · see citing works
Determinants of consumers’ continuance intention to use dynamic ride-sharing services
Si, H., Duan, X., Cheng, L., & Zhang, Z. (2022) · Transportation Research Part D Transport and Environment · doi:10.1016/j.trd.2022.103201 · Cited by 98 · see citing works
Winning strategies for customer loyalty in the sharing economy: A mixed-methods study
Akhmedova, A., Marimón, F., & Mas‐Machuca, M. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.02.046 · Cited by 94 · see citing works
Ashaduzzaman, M., Jebarajakirthy, C., Weaven, S. K., Maseeh, H. I., Das, M., & Pentecost, R. D. (2022) · European Journal of Marketing · doi:10.1108/ejm-07-2020-0563 · Cited by 92 · see citing works
Aghaabbasi, M., Asadi-Shekari, Z., Shah, M. Z., Oloruntobi, O., Armaghani, D. J., & Moeinaddini, M. (2020) · Transportation Research Part A Policy and Practice · doi:10.1016/j.tra.2020.04.013 · Cited by 65 · see citing works
Lim, W. M., Gupta, G., Biswas, B. N., & Gupta, R. (2021) · Electronic Markets · doi:10.1007/s12525-021-00486-z · Cited by 64 · see citing works
How to maintain sustainable consumer behaviours: A systematic review and future research agenda
Elhoushy, S., & Jang, S. S. (2023) · International Journal of Consumer Studies · doi:10.1111/ijcs.12905 · Cited by 71 · see citing works
Julagasigorn, P., Banomyong, R., Grant, D. B., & Varadejsatitwong, P. (2021) · Transportation Research Interdisciplinary Perspectives · doi:10.1016/j.trip.2021.100493 · Cited by 56 · see citing works
Value co-creation in the sharing economy: The role of quality of service provided by peer
Akhmedova, A., Mas‐Machuca, M., & Marimón, F. (2020) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2020.121736 · Cited by 49 · see citing works
Segmentation of collaborative consumption consumers: Social identity theory perspective
Małecka, A., Mitręga, M., & Pfajfar, G. (2022) · International Journal of Consumer Studies · doi:10.1111/ijcs.12798 · Cited by 47 · see citing works
Khan, M. I., Fatima, J. K., Bahmannia, S., Chatrath, S. K., Dale, N. F., & Johns, R. (2025) · Journal of Service Theory and Practice · doi:10.1108/jstp-10-2023-0282 · Cited by 43 · see citing works
The Future and Sustainability of Carpooling Practices. An Identification of Research Challenges
Aguiléra, A., & Pigalle, É. (2021) · Sustainability · doi:10.3390/su132111824 · Cited by 41 · see citing works
Characterizing the adoption and frequency of use of a pooled rides service
Abouelela, M., Tirachini, A., Chaniotakis, E. M., & Antoniou, C. (2022) · Transportation Research Part C Emerging Technologies · doi:10.1016/j.trc.2022.103632 · Cited by 38 · see citing works
Drivers of the Sharing Economy That Affect Consumers’ Usage Behavior: Moderation of Perceived Risk
Anaya, Ó., & la Vega, I. D. (2022) · Administrative Sciences · doi:10.3390/admsci12040171 · Cited by 36 · see citing works
Ahmed, S., Choudhury, M. M., Ahmed, E., Chowdhury, U. Y., & Asheq, A. A. (2020) · The TQM Journal · doi:10.1108/tqm-08-2020-0182 · Cited by 34 · see citing works
Relationships among actors within the sharing economy: Meta-analytics review
Barari, M. M., Paul, J., Ross, M., Quach, S., & Surachartkumtonkun, J. (2022) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2022.103215 · Cited by 28 · see citing works
Determinants of on-demand ridesharing: the role of awareness of environmental consequences
Sajid, M., Zakkariya, K. A., Peethambaran, M., & George, A. (2022) · Management of Environmental Quality An International Journal · doi:10.1108/meq-10-2021-0235 · Cited by 27 · see citing works
Exploring post-usage behaviour in app-based ride-sourcing services: Evidence from Egypt
Elnadi, M., Troise, C., Jones, P. K., & Gheith, M. H. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123643 · Cited by 25 · see citing works
Building trust in the sharing economy by signaling trustworthiness, and satisfaction
Nyamekye, M. B., Kosiba, J. P., Boateng, H., & Agbemabiese, G. C. (2021) · Research in Transportation Business & Management · doi:10.1016/j.rtbm.2021.100727 · Cited by 27 · see citing works
Building Trust toward Sharing Economy Platforms beyond the COVID-19 Pandemic
Dabija, D., Csorba, L. M., Isac, F.-L., & Rusu, S. (2022) · Electronics · doi:10.3390/electronics11182916 · Cited by 25 · see citing works
A shared‐transportation mobile app continuance model: The moderating effects of brand awareness
Park, J., & Le, H. T. P. M. (2022) · Journal of Consumer Behaviour · doi:10.1002/cb.2111 · Cited by 25 · see citing works
Flores, P. J. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123694 · Cited by 24 · see citing works
Shared car for traveling? Uncovering the intention of non-users to adopt P2P ride-sharing
Mattia, G., Pietro, L. D., Principato, L., & Toni, M. (2021) · Research in Transportation Business & Management · doi:10.1016/j.rtbm.2021.100737 · Cited by 22 · see citing works
Consumer adoption behaviour in ride-sharing economy: an integrated TAM-ECM framework
Pandita, S., Mishra, H. G., & Bhat, A. A. (2023) · International Journal of Emerging Markets · doi:10.1108/ijoem-05-2022-0837 · Cited by 21 · see citing works
Assessing the impacts of ridesharing services: An agent-based simulation approach
Sun, R., Wu, X., & Chen, Y. (2022) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2022.133664 · Cited by 20 · see citing works
Yapp, E. H. T., & Yeap, J. A. L. (2023) · Cogent Business & Management · doi:10.1080/23311975.2023.2191808 · Cited by 23 · see citing works
Psychological factors impacts on carsharing use
Abouelela, M., Haddad, C. A., & Antoniou, C. (2024) · Transportation · doi:10.1007/s11116-024-10514-4 · Cited by 15 · see citing works
Service providers' intention to continue sharing: the moderating role of two-way review system
Chen, V., Biamukda, S., & Tran, S. T. T. (2020) · Industrial Management & Data Systems · doi:10.1108/imds-08-2019-0436 · Cited by 15 · see citing works
Pigalle, É., & Aguiléra, A. (2023) · Journal of Urban Mobility · doi:10.1016/j.urbmob.2023.100045 · Cited by 15 · see citing works
Nguyen, M. H., Pojani, D., Nguyen-Phuoc, D. Q., Ha, T. T., & Nguyen, T. C. (2024) · Travel Behaviour and Society · doi:10.1016/j.tbs.2024.100810 · Cited by 11 · see citing works
Value co-creation in shared mobility: The case of carpooling in China
Tian, C., Tu, K., Sui, H., & Sun, Q. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123481 · Cited by 9 · see citing works
The future of personal electric mobility in emerging economies: A survey of e-moto users in Vietnam
Nguyen, M. H., Pojani, D., & Nguyen-Phuoc, D. Q. (2024) · Research in Transportation Business & Management · doi:10.1016/j.rtbm.2024.101227 · Cited by 8 · see citing works
Haider, M. S., Shah, N. U., & Khan, A. (2025) · Information Discovery and Delivery · doi:10.1108/idd-04-2024-0061 · Cited by 12 · see citing works
Chirumalla, K., Klaff, S., Zako, R., & Sannö, A. (2023) · Sustainability · doi:10.3390/su151813757 · Cited by 7 · see citing works
Modeling Determinants of Carpooling Intentions in Jordan
Al‐Masaeid, H. R., & Olaimat, G. A. A. (2022) · Transportation Research Record Journal of the Transportation Research Board · doi:10.1177/03611981221117819 · Cited by 5 · see citing works
The service quality imperative: Sustaining ridesharing adoption in the developing world
Rana, M. M., Siddiqee, M. S., & Uddin, M. A. (2025) · Research in Transportation Business & Management · doi:10.1016/j.rtbm.2025.101289 · Cited by 5 · see citing works
Free walking tour tourist profile determination. Motivations, preferences and experience assessment
Solano‐Sánchez, M. Á., Menor-Campos, A., Sánchez, R. A., & López‐Guzmán, T. (2025) · Tourism Recreation Research · doi:10.1080/02508281.2025.2481327 · Cited by 5 · see citing works
Julagasigorn, P., Banomyong, R., Grant, D. B., & Varadejsatitwong, P. (2025) · International Journal of Sustainable Transportation · doi:10.1080/15568318.2025.2520351 · Cited by 5 · see citing works
Tontini, G., Mazato, É. D. S., Ferretti, P. C., & Sousa, S. B. (2023) · Transportation · doi:10.1007/s11116-023-10399-9 · Cited by 5 · see citing works
Revisiting antecedents to collaborative consumption in the context of dual role consumers
Małecka, A., Mitręga, M., & Pfajfar, G. (2023) · Journal of Consumer Behaviour · doi:10.1002/cb.2272 · Cited by 5 · see citing works
Barbeitos, I., & Oliveira, T. (2024) · Information Systems Management · doi:10.1080/10580530.2024.2332197 · Cited by 4 · see citing works
Li, Q., Liu, Y., & Chen, C. (2025) · Frontiers in Psychology · doi:10.3389/fpsyg.2025.1552800 · Cited by 4 · see citing works
Teng, T., Li, H., Wu, J., Zhou, Y., & Zhang, L. (2022) · Industrial Management & Data Systems · doi:10.1108/imds-07-2022-0432 · Cited by 4 · see citing works
Leading the Horse to Water? Investigating the Impact of Ride-Hailing Services on Hate Crimes
Qiu, L., Qiao, D., Tan, B. C. Y., & Whinston, A. B. (2024) · Production and Operations Management · doi:10.1177/10591478231224944 · Cited by 3 · see citing works
Cosmolocalism Against Platform Capitalism: Evidence From Ridesharing
Uchiyama, Y. (2025) · tripleC Communication Capitalism & Critique Open Access Journal for a Global Sustainable Information Society · doi:10.31269/triplec.v23i1.1515 · Cited by 3 · see citing works
Ratilla, M. C., Salgado, S., Cavite, H. J., & Dey, S. K. (2025) · Technology in Society · doi:10.1016/j.techsoc.2025.102878 · Cited by 3 · see citing works
Sustainability, Hedonic, Utilitarian, and Social Benefits of Car Sharing: Evidence from Tanzania
Jani, D., & Mwakyusa, J. R. P. (2022) · Market-Tržište · doi:10.22598/mt/2022.34.2.145 · Cited by 3 · see citing works
Huang, S., & Leau, Y.-R. (2024) · Sustainability · doi:10.3390/su16177753 · Cited by 3 · see citing works
Amanda, S., & Sari, N. (2021) · JESI (Jurnal Ekonomi Syariah Indonesia) · doi:10.21927/jesi.2021.11(2).115-123 · Cited by 3 · see citing works
Ridesharing accessibility: drivers’ intentions to share rides with persons with disabilities
Petrović, D., Mijailović, R., & Pešić, D. (2025) · Transportation Letters · doi:10.1080/19427867.2025.2554811 · Cited by 2 · see citing works
Tseng, T.-H., Haq, M. D., Lathifah, A., & Susanto, A. (2025) · Research in Transportation Business & Management · doi:10.1016/j.rtbm.2025.101547 · Cited by 2 · see citing works
Лапидус, Л. В., & Олегович, Г. А. (2023) · ARS ADMINISTRANDI (Искусство управления) · doi:10.17072/2218-9173-2023-2-272-291 · Cited by 2 · see citing works
Evaluating the Satisfaction of Passengers towards Metro Rail Services- Bangladesh Perspective
Mollik, M. S., Alam, M. Z., & Akter, M. (2024) · Global Journal of Management and Business Research · doi:10.34257/gjmbrevol23is3pg1 · Cited by 2 · see citing works
Elnadi, M., & Gheith, M. H. (2023) · Research Square · doi:10.21203/rs.3.rs-3036628/v1 · Cited by 2 · see citing works
Multi-Dimensional Predictors of Sharing Platform Growth: A Machine Learning Study
Bong, Y., Harvey, J., Nica‐Avram, G., Smith, G. J. D., & Goulding, J. (2026) · International Journal of Market Research · doi:10.1177/14707853261431371 · Cited by 1 · see citing works
Exploring the relationship between collaborative consumption and well-being: the case of UBER
Arfi, W. B., Hallem, Y., Căpățînă, A., Kondrateva, G., & Villasalero, M. (2026) · Management Decision · doi:10.1108/md-05-2023-0846 · Cited by 1 · see citing works
Enablers and inhibitors of word-of-mouth in ridesharing apps: a dual perspective on user involvement
Park, J., Ye, C., & Chen, Y. (2026) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2026.104896 · Cited by 1 · see citing works
THE INFLUENCE OF PERCEIVED VALUE ON SATISFACTION IN E-HAILING SERVICES: TIME AS MODERATING EFFECT
Yapp, E. H. T., & Yeap, J. A. L. (2022) · Journal of Information System and Technology Management · doi:10.35631/jistm.727008 · Cited by 1 · see citing works
Kpehoun, P. C. H., & Lunardi, G. L. (2024) · Gestão org · doi:10.51359/1679-1827.2023.256849 · Cited by 1 · see citing works
Carpooling and natural resource protection: shared transport users’ perspective
Krawiec, W. (2024) · Scientific Papers of Silesian University of Technology Organization and Management Series · doi:10.29119/1641-3466.2024.192.39 · Cited by 1 · see citing works
Rakowska, W., & Talouni, Z. (2024) · doi:10.18559/978-83-8211-217-7/12 · Cited by 1 · see citing works
Evaluation of factors having an impact on the development of the sharing economy
Grybaitė, V. (2023) · doi:10.20334/2023-004-m · Cited by 1 · see citing works
Sirkeci, K., & Arıkan, E. (2021) · South East European Journal of Economics and Business · doi:10.2478/jeb-2021-0020
Sari, N. (2022) · Journal of International Conference Proceedings · doi:10.32535/jicp.v5i4.1940
A intenção do consumidor e a economia compartilhada: uma revisão sistemática da literatura
Pivetta, N. P., Scherer, F. L., & Soares, S. D. S. (2022) · Future Studies Research Journal Trends and Strategies · doi:10.24023/futurejournal/2175-5825/2022.v14i1.639
Majetić, F., & Perez‐Vega, R. (2023) · Business and Society Review · doi:10.1111/basr.12299
Real Options Models Without Threshold Behavior: A Reinforcement Learning ApproachPreprint
Faninam, F., Huisman, K. J. M., Kort, P. M., & Vera, J. C. (2023) · SSRN Electronic Journal · doi:10.2139/ssrn.4449006
Transport Assessment Using Bayesian Method to Determine Ride-Hailing in Kula Lumpur: A Case Study
Jarah, S. H. T. A. (2023) · Journal of Engineering · doi:10.31026/j.eng.2023.10.08
The Role of Trust: The Cornerstone of Sharing Economy Services
Brkljač, M., Sudarević, T., & Marić, D. (2024) · International Conference on Sharing Economy and Contemporary Business Models: Theory and Practice · doi:10.62863/qdal8315
ShareRoute: Mobile Application for PickUp & DropOff Services
Jahnavi, B., Fathimabi, S., Swamy, E. S. C., & Trisali, N. (2024) · International Conference on Electronics and Sustainable Communication Systems (ICESC) · doi:10.1109/icesc60852.2024.10689919
Liu, K. Y., & Ryu, M. H. (2024) · Korean Journal of Human Ecology · doi:10.5934/kjhe.2024.33.5.691
Grieco, C. (2024) · Contributions to management science · doi:10.1007/978-3-031-76279-6_4
Predicting Rideshare Ratings with Trip Characteristics
Almaskati, D. N., Kermanshachi, S., Rosenberger, J. M., Pamidimukkala, A., & Foss, A. W. (2025) · ASCE International Conference on Transportation and Development (ICTD) · doi:10.1061/9780784486191.031
Users’ Satisfaction of Pathao Ride-sharing Service in Kathmandu
Pant, A., Mishra, A. K., Aithal, P. S., & Shrestha, B. (2026) · Poornaprajna International Journal of Management Education & Social Science (PIJMESS) · doi:10.64818/pijmess.3107.4626.0039
Pham, T. Q., & Nguyen, H. T. (2026) · Journal of Transport and Supply Chain Management · doi:10.4102/jtscm.v20i0.1247
User Experience Data-Based Quality Evaluation for Micro Electric Vehicle Mobility Services
Lim, M., Kim, Y., Jeon, D., Kim, B., Kim, J., Kim, J., 최희선, & Bae, S. J. (2024) · Journal of the Korean society for quality management · doi:10.7469/jksqm.2024.52.4.717
Vávřová, L., Foltýnová, H. B., & Vejchodská, E. (2026) · Research in Transportation Business & Management · doi:10.1016/j.rtbm.2026.101662
Sakici, Ş. (2026) · Akıllı Ulaşım Sistemleri ve Uygulamaları Dergisi · doi:10.51513/jitsa.1844916
Multiple Exchange Pathways to Loyalty in Long-Distance Peer-to-Peer RidesharingPreprint
Chauhan, R., & Farmaki, A. (2026) · SSRN Electronic Journal · doi:10.2139/ssrn.6478952
Julagasigorn, P., Banomyong, R., Grant, D. B., & Varadejsatitwong, P. (2026) · Research in Transportation Business & Management · doi:10.1016/j.rtbm.2026.101678
Ding, Y., Li, E. Y., Fan, X., & Jiang, J. (2026) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2026.104931
Analyzing key drivers of customer satisfaction with rideshare services
Almaskati, D. N., Kermanshachi, S., Rosenberger, J. M., Pamidimukkala, A., & Foss, A. W. (2026) · Transportation Letters · doi:10.1080/19427867.2026.2738403
- Authors
- Arteaga-Sánchez, R., Belda-Ruiz, M., Ros-Galvez, A., & Rosa-Garcia, A.
- Affiliations
- Catholic University of Murcia, Spain
- University of Murcia, Spain
- Venue
- International Journal of Market Research
- Publisher
- SAGE Publications
- Published
- 2018-10-15
- Volume
- 62
- Issue
- 6
- Pages
- 725-742
- ISSN
- 1470-7853 (ISSN-L)
- 2515-2173
- OpenAlex
- W2896212542
- Cited by
- 84
- References
- 77
- Citations by year
- 2026: 11 · 2025: 10 · 2024: 20 · 2023: 14 · 2022: 16 · 2021: 7 · 2020: 6
- FWCI
- 5.81
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Licence
- Locations
- International Journal of Market Research (publishedVersion)
- RIUCAM (submittedVersion, cc-by-nc-nd)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
- Physical Sciences › Engineering › Automotive Engineering › Transportation and Mobility Innovations
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- sharing economy, customer satisfaction, continuance intention, social values, expectation-confirmation model, service quality, perceived usefulness, environmental impact, trust, BlaBlaCar, user behavior
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review