The DOI matches its Crossref record; 117 of the 118 references it cites were found in a registry or an index.
Customer-based corporate reputation of a service firm: scale development and validation
Overview
Integrity signals
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Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Corporations with higher reputation were linked with superior customer loyalty (Bartikowski et al. 2011), higher customer satisfaction (Walsh and Beatty 2007; Walsh et al. 2009), and retention (Bartikowski and Walsh 2011).”
From Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2022) · cites this paper as Walsh and Beatty 2007
Citations
Cites
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Structural equation modeling in practice: A review and recommended two-step approach
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Firm resources and sustained competitive advantage
Barney, J. B. (2004) · Advances in strategic management · doi:10.1016/s0742-3322(00)17018-4 · Cited by 38,216
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Browne, M. W., & Cudeck, R. (1992) · Sociological Methods & Research · doi:10.1177/0049124192021002005 · Cited by 27,200
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
Akerlof, G. A. (1970) · The Quarterly Journal of Economics · doi:10.2307/1879431 · Cited by 23,016
Research works printed but not linked: 8
- Caruana, A., Ramasashan, B., & Krentler, K. A. (2004). Corporate reputation, customer satisfaction, & customer loyalty: What is the relationship? In H. E. Spotts (Ed.), Proceedings: Developments in marketing science, vol. 27 (p. 301). Coral Gables, FL: Academy of Marketing Science.
- Churchill, G. A., Jr. (1995). Marketing research: Methodological foundations (6th ed.). Chicago: Dryden.
- Fombrun, C. J. (2001). Corporation reputation—Its measurement and management. Thexis, 4, 23–26.
- Hunt, S. D. (1991). Modern marketing theory. Cincinnati, OH: South-Western.
- Johnson, M., & Zinkhan, G. M. (1990). Defining and measuring company image. In B. J. Dunlap (Ed.), Developments in marketing science, XIII (pp. 346–350). Provo, UT: Academy of Marketing Science.
- Malhotra, N. K. (1999). Marketing research—An applied orientation (3rd ed.). Upper Saddle River, NJ: Prentice-Hall International.
- Williamson, O. E. (1985). The economic institutions of capitalism and firms, markets and relationship contracting. New York: Free Press.
- Zinkhan, G. M., Ganesh, J., Jaju, A., & Hayes, L. (2001). Corporate image: A conceptual framework for strategic planning. In G. W. Marshall & S. J. Grove (Eds.), Conference proceedings, vol. 12 (pp. 152–159). Chicago, IL: American Marketing Association.
Cited by
Sorted by citations
Saeidi, S. P., Sofian, S. B., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2014) · Journal of Business Research · doi:10.1016/j.jbusres.2014.06.024 · Cited by 1,703
A Systematic Review of the Corporate Reputation Literature: Definition, Measurement, and Theory
Walker, K. (2010) · Corporate Reputation Review · doi:10.1057/crr.2009.26 · Cited by 887
Towards a Better Measure of Customer Experience
Klaus, P., & Maklan, S. (2013) · International Journal of Market Research · doi:10.2501/ijmr-2013-021 · Cited by 799
Understanding the MOOCs continuance: The role of openness and reputation
Alraimi, K. M., Zo, H., & Ciganek, A. P. (2014) · Computers & Education · doi:10.1016/j.compedu.2014.08.006 · Cited by 741
Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective
Walsh, G., Mitchell, V., Jackson, P. R., & Beatty, S. E. (2008) · British Journal of Management · doi:10.1111/j.1467-8551.2007.00557.x · Cited by 677
Self-citation
Metadata
- Authors
- Walsh, G., & Beatty, S. E.
- Affiliations
- University of Koblenz and Landau (DE)
- University of Alabama (US)
- Corresponding author
- Beatty, Sharon E.
- ORCID
- Beatty, Sharon E.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2007-03
- Volume
- 35
- Issue
- 1
- Pages
- 127-143
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2076361923
- Cited by
- 899
- References
- 118
- Citations by year
- 2026: 39 · 2025: 33 · 2024: 57 · 2023: 68 · 2022: 63 · 2021: 65 · 2020: 52 · 2019: 72 · 2018: 61 · 2017: 64 · 2016: 54 · 2015: 49 · 2014: 59 · 2013: 42 · 2012: 51
- FWCI
- 38.80
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of the Academy of Marketing Science (publishedVersion)
- Strathprints: The University of Strathclyde institutional repository (University of Strathclyde) (acceptedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Identity and Reputation
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
- Keywords
- corporate reputation, service companies, scale development, customer orientation, employer attractiveness, financial strength, product and service quality, socio-environmental responsibility, customer satisfaction, customer loyalty, consumer trust, word of mouth
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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