The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.
Customer betrayal and retaliation: when your best customers become your worst enemies
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Cites
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“1998) and retaliation (Aquino et al. 2001; Barclay et al. 2005; McCullough et al. 1998), we conducted a field study based on the retrospective experiences of customers.”
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The impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688
Word of mouth and interpersonal communication: A review and directions for future research
Berger, J. (2014) · Journal of Consumer Psychology · doi:10.1016/j.jcps.2014.05.002 · Cited by 1,469
Hulland, J., Baumgartner, H., & Smith, K. M. (2018) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0532-y · Cited by 1,067
Data Privacy: Effects on Customer and Firm Performance
Martin, K. D., Borah, A., & Palmatier, R. W. (2017) · Journal of Marketing · doi:10.1509/jm.15.0497 · Cited by 786
Voorhees, C. M., Fombelle, P. W., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R., & Walkowiak, T. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.04.014 · Cited by 489
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
Gelbrich, K., & Roschk, H. (2011) · Journal of Service Research · doi:10.1177/1094670510387914 · Cited by 481
Ozuem, W., Ranfagni, S., Willis, M., Rovai, S., & Howell, K. (2021) · Psychology & Marketing · doi:10.1002/mar.21527 · Cited by 140
I Have Paid Less Than You! The Emotional and Behavioral Consequences of Advantaged Price Inequality
Gelbrich, K. (2011) · Journal of Retailing · doi:10.1016/j.jretai.2011.03.003 · Cited by 132
Consumer response to norm-breaking pricing events in e-commerce
Garbarino, E., & Maxwell, S. (2010) · Journal of Business Research · doi:10.1016/j.jbusres.2008.12.010 · Cited by 126
The Betrayal Aversion Elicitation Task: An Individual Level Betrayal Aversion Measure
Aimone, J., Ball, S., & King-Casas, B. (2015) · PLOS ONE · doi:10.1371/journal.pone.0137491 · Cited by 28
When design deceives: consumer reactions to dark patterns in quick commerce
Agrawal, S., & Narayanan, S. (2026) · Journal of Indian Business Research · doi:10.1108/jibr-05-2025-0188 · Cited by 4
Metadata
- Authors
- Grégoire, Y., & Fisher, R. J.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2007-07-24
- Volume
- 36
- Issue
- 2
- Pages
- 247-261
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2102680812
- Cited by
- 806
- References
- 12
- FWCI
- 17.30
- Type
- journal article
- Language
- en
- Open access
- green
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
