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Cited by 277

The DOI matches its Crossref record; 60 of the 60 references it cites were found in a registry or an index.

Customer relationship management and company performance—the mediating role of new product performance

Ernst, Holger, Hoyer, Wayne D., Krafft, Manfred, Krieger, Katrin·2011·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-010-0194-5
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Registry

Crossref · 10.1007/s11747-010-0194-5

Cites

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Cites

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Metadata

Authors
Ernst, H., Hoyer, W. D., Krafft, M., & Krieger, K.
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2010-04-14
Volume
39
Issue
2
Pages
290-306
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-010-0194-5
OpenAlex
W2003502546
Cited by
277
References
60
FWCI
45.89
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Customer relationship management and company performance—the mediating role of new product performance. https://app.cochat.ai/papers/10.1007/s11747-010-0194-5
The paper
Ernst, H., Hoyer, W. D., Krafft, M., & Krieger, K. (2011). Customer relationship management and company performance—the mediating role of new product performance. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-010-0194-5

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.