The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Proactive customer orientation and its role for creating customer value in global markets
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Managing the co-creation of value
Payne, A. F., Storbacka, K., & Frow, P. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0070-0 · Cited by 3,502
Kirca, A. H., Jayachandran, S., & Bearden, W. O. (2005) · Journal of Marketing · doi:10.1509/jmkg.69.2.24.60761 · Cited by 2,182
Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305
Logistics Service Quality as a Segment-Customized Process
Mentzer, J. T., Flint, D. J., & Hult, G. T. M. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.82.18390 · Cited by 1,009
Self-citationTesting Interaction Effects in LISREL: Examination and Illustration of Available Procedures
Cortina, J. M., Chen, G., & Dunlap, W. P. (2001) · Organizational Research Methods · doi:10.1177/109442810144002 · Cited by 512
Cited by
Hair Jr., J. F., Gabriel, M. L. D. D. S., & Patel, V. K. (2014) · Revista Brasileira de Marketing · doi:10.5585/remark.v13i2.2718 · Cited by 565
Building, measuring, and profiting from customer loyalty
Watson, G. F., Beck, J. T., Henderson, C. M., & Palmatier, R. W. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0439-4 · Cited by 375
Customer dominant value formation in service
Heinonen, K., Strandvik, T., & Voima, P. (2013) · European Business Review · doi:10.1108/09555341311302639 · Cited by 353
Marketing research using single-item indicators in structural equation models
Petrescu, M. (2013) · Journal of Marketing Analytics · doi:10.1057/jma.2013.7 · Cited by 279
Initialising Customer-orientated Digital Transformation in Enterprises
von Leipzig, T., Gamp, M., Manz, D., Schöttle, K., Ohlhausen, P., Oosthuizen, G., Palm, D., & von Leipzig, K. (2017) · Procedia Manufacturing · doi:10.1016/j.promfg.2017.02.066 · Cited by 267
Metadata
- Authors
- Blocker, C. P., Flint, D. J., Myers, M. B., & Slater, S. F.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2010-06-05
- Volume
- 39
- Issue
- 2
- Pages
- 216-233
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W1966317382
- Cited by
- 394
- References
- 7
- FWCI
- 31.49
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Proactive customer orientation and its role for creating customer value in global markets. https://app.cochat.ai/papers/10.1007/s11747-010-0202-9
- The paper
- Blocker, C. P., Flint, D. J., Myers, M. B., & Slater, S. F. (2011). Proactive customer orientation and its role for creating customer value in global markets. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-010-0202-9
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
