Managing the co-creation of value
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Information technology can nurture better health care along with cost reduction and develop service innovation.
“Information technology can nurture better health care along with cost reduction and develop service innovation [35,36].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [35]
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- Authors
- Payne, A. F., Storbacka, K., & Frow, P.
- Affiliations
- UNSW Sydney (AU)
- Nyenrode Business University (NL)
- The University of Sydney (AU)
- Corresponding author
- Payne, Adrian F.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2007-08-11
- Volume
- 36
- Issue
- 1
- Pages
- 83-96
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2059702009
- Semantic Scholar
- 58202401c7606f569d0b9fb3954d0d0efdc1c5b4
- Cited by
- 3,502
- References
- 55
- Citations by year
- 2026: 132 · 2025: 140 · 2024: 183 · 2023: 188 · 2022: 231 · 2021: 271 · 2020: 232 · 2019: 304 · 2018: 270 · 2017: 241 · 2016: 238 · 2015: 257 · 2014: 229 · 2013: 183 · 2012: 146
- FWCI
- 152.04
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of the Academy of Marketing Science (publishedVersion)
- Data Archiving and Networked Services (DANS) (submittedVersion)
- ResearchSpace (University of Auckland) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Keywords
- value co-creation, service-dominant logic, customer-supplier relationships, customer involvement, process-based framework, relationship marketing, customer value, service marketing
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