The DOI matches its Crossref record; 239 of the 239 references it cites were found in a registry or an index.
Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Granovetter, M. S. (1973) · American Journal of Sociology · doi:10.1086/225469 · Cited by 40,491
Judgment under Uncertainty: Heuristics and Biases
Tversky, A., & Kahneman, D. (1975) · Utility, Probability, and Human Decision Making · doi:10.1007/978-94-010-1834-0_8 · Cited by 22,650
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Organizational Information Requirements, Media Richness and Structural Design
Daft, R. L., & Lengel, R. H. (1986) · Management Science · doi:10.1287/mnsc.32.5.554 · Cited by 9,868
The Elaboration Likelihood Model of Persuasion
Petty, R. E., & Cacioppo, J. T. (1986) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60214-2 · Cited by 8,822
Analyzing the Past to Prepare for the Future: Writing a Literature Review
Webster, J., & Watson, R. T. (2002) · MIS Quarterly · doi:10.2307/4132319 · Cited by 7,449
Higgins, E. T. (1997) · American Psychologist · doi:10.1037/0003-066x.52.12.1280 · Cited by 6,775
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916
Cited by
Consumer adoption of on‐demand digital platforms: An integrated model
Lim, T., Lim, B. C., Leong, C., Phang, I. G., & Foong, W. H. (2023) · Global Business and Organizational Excellence · doi:10.1002/joe.22210 · Cited by 41
Metadata
- Authors
- Babić Rosario, A., de Valck, K., & Sotgiu, F.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2019-12-12
- Volume
- 48
- Issue
- 3
- Pages
- 422-448
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2996495039
- Cited by
- 462
- References
- 239
- FWCI
- 67.15
- Type
- journal article
- Language
- en
- Open access
- green
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- CoChat. (2026). Citation check: Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation. https://app.cochat.ai/papers/10.1007/s11747-019-00706-1
- The paper
- Babić Rosario, A., de Valck, K., & Sotgiu, F. (2020). Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-019-00706-1
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
