Patient-rated physician empathy and patient satisfaction during pain clinic consultations

Walsh, Sarah; O’Neill, Aoife; Hannigan, Ailish; Harmon, Dominic

doi:10.1007/s11845-019-01999-5

Cited by 91Empathy and Medical EducationPatient-Provider Communication in HealthcarePatient Satisfaction in Healthcare

Patient-rated physician empathy and patient satisfaction during pain clinic consultations

Walsh, Sarah, O’Neill, Aoife, Hannigan, Ailish, Harmon, Dominic·2019·Irish Journal of Medical Science (1971 -)

DOI 10.1007/s11845-019-01999-5

Open this paper in CoChat — free account

Abstract

Background Little is known about the influence of patient-perceived healthcare provider empathy on patient satisfaction in the setting of a hospital pain clinic consultation. The objective of this research was to examine the relationship between patient-rated physician empathy and patient satisfaction after a single new pain clinic consultation. Methods After institutional ethics committee approval, a sample of 140 adult patients completed a two-page questionnaire, directly after a pain clinic consultation. This included a brief sociodemographic questionnaire, the Consultation and Relational Empathy (CARE) measure and an overall satisfaction rating. Results The sample, N = 140 patients, was balanced for gender and 80% of participants ranged in age from 30 to 70. Of these patients, 80.7% had been living with chronic pain between 1 and 5 years. The data were deemed to be non-parametric and a Spearman's ranked order correlation analysis yielded a strong positive correlation between patient-rated physician empathy and patient consultation satisfaction. Conclusion Patient-rated physician empathy was strongly correlated with patient satisfaction in a pain clinic consultation. Patient satisfaction plays a significant role in adherence to treatment and contributes to a positive working patient-physician therapeutic relationship. This research supports the growing body of research citing the importance of investing in, promoting and developing educational programs for physicians and m…

Integrity signals

Registry

Crossref · 10.1007/s11845-019-01999-5

Cites

32 of 32 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Physician empathy is strongly associated with satisfaction with pain care.
“Physician empathy is another aspect of the patientphysician relationship that is strongly associated with satisfaction with pain care [13,14].”
From The process and outcomes of chronic low back pain treatment provided by osteopathic and allopathic physicians: a retrospective cohort study (2023) · cites this paper as [13]

Physician Communication and Patient Adherence to Treatment
Haskard‐Zolnierek, K. B., & DiMatteo, M. R. (2009) · Medical Care · doi:10.1097/mlr.0b013e31819a5acc · Cited by 2,522 · see citing works
Doctor-patient communication: a review of the literature
Ong, L. M. L., de Haes, J. C. J. M., Hoos, A. M., & Lammes, F. B. (1995) · Social Science & Medicine · doi:10.1016/0277-9536(94)00155-m · Cited by 2,430 · see citing works
Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons
Levinson, W. S. (1997) · JAMA · doi:10.1001/jama.277.7.553 · Cited by 1,512 · see citing works
Physiciansʼ Empathy and Clinical Outcomes for Diabetic Patients
Hojat, M., Louis, D. Z., Markham, F. W., Wender, R. C., Rabinowitz, C., & Gonnella, J. S. (2011) · Academic Medicine · doi:10.1097/acm.0b013e3182086fe1 · Cited by 1,222 · see citing works
Physician-Patient Communication The Relationship With Malpractice Claims Among Primary Care Physicians and Surgeons
Levinson, W. S. (1997) · JAMA · doi:10.1001/jama.1997.03540310051034 · Cited by 1,124 · see citing works
Patients' Perception of Hospital Care in the United States
Jha, A. K., Orav, E. J., Zheng, J., & Epstein, A. M. (2008) · New England Journal of Medicine · doi:10.1056/nejmsa0804116 · Cited by 887 · see citing works
Physician-patient communication in the primary care office: a systematic review.
Beck, R., Daughtridge, R., & Sloane, P. D. (2002) · PubMed · Cited by 868 · see citing works
Empathy and quality of care.
Mercer, S. W., & Reynolds, W. (2002) · Europe PMC (PubMed Central) · Cited by 800 · see citing works
Primary health care: Now more than ever
Chan, M. (2012) · United Nations chronicle/UN chronicle · doi:10.18356/cbabf986-en · Cited by 694 · see citing works
Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease
Zachariae, R., Pedersen, C. G., Jensen, A. B., Ehrnrooth, E., Rossen, P. B., & von der Maase, H. (2003) · British Journal of Cancer · doi:10.1038/sj.bjc.6600798 · Cited by 601 · see citing works
Surgeons' tone of voice: A clue to malpractice history
Ambady, N., LaPlante, D. A., Nguyen, T. T., Rosenthal, R., Chaumeton, N. R., & Levinson, W. S. (2002) · Surgery · doi:10.1067/msy.2002.124733 · Cited by 456 · see citing works
Evidence on patient-doctor communication.
Stewart, M., Brown, J., Boon, H., Galajda, J., Meredith, L., & Sangster, M. (1999) · PubMed · Cited by 454 · see citing works
Emotional intelligence in medicine: a systematic review through the context of the ACGME competencies
Arora, S., Ashrafian, H., Davis, R. E., Athanasiou, T., Darzi, A. W., & Sevdalis, N. (2010) · Medical Education · doi:10.1111/j.1365-2923.2010.03709.x · Cited by 445 · see citing works
Empirical research on empathy in medicine—A critical review
Pedersen, R. (2009) · Patient Education and Counseling · doi:10.1016/j.pec.2009.06.012 · Cited by 293 · see citing works
Abstract A25: Public and provider awareness and use of a CA-125 test for ovarian cancer
Stewart, S. L., Rim, S. H., & Gelb, C. A. (2010) · Cancer Prevention Research · doi:10.1158/1940-6207.prev-09-a25 · Cited by 254 · see citing works
Empathy Is a Protective Factor of Burnout in Physicians: New Neuro-Phenomenological Hypotheses Regarding Empathy and Sympathy in Care Relationship
Thirioux, B., Birault, F., & Jaafari, N. (2016) · Frontiers in Psychology · doi:10.3389/fpsyg.2016.00763 · Cited by 246 · see citing works
Physician Empathy as a Driver of Hand Surgery Patient Satisfaction
Menendez, M. E., Chen, N. C., Mudgal, C. S., Jupiter, J. B., & Ring, D. (2015) · The Journal Of Hand Surgery · doi:10.1016/j.jhsa.2015.06.105 · Cited by 160 · see citing works
Patient Satisfaction and Patient-Centered Care
Kupfer, J. M., & Bond, E. U. (2012) · JAMA · doi:10.1001/jama.2012.7381 · Cited by 159 · see citing works
A Framework for Reporting and Interpreting Internal Consistency Reliability Estimates
Onwuegbuzie, A. J., & Daniel, L. G. (2002) · Measurement and Evaluation in Counseling and Development · doi:10.1080/07481756.2002.12069052 · Cited by 130 · see citing works
A Review of Empathy, Its Importance, and Its Teaching in Surgical Training
Han, J. L., & Pappas, T. N. (2017) · Journal of surgical education · doi:10.1016/j.jsurg.2017.06.035 · Cited by 109 · see citing works
A systematic review of low back pain and sciatica patients' expectations and experiences of health care
Hopayian, K., & Notley, C. J. (2014) · The Spine Journal · doi:10.1016/j.spinee.2014.02.029 · Cited by 100 · see citing works
The Economic Cost of Chronic Noncancer Pain in Ireland: Results From the PRIME Study, Part 2
Raftery, M. N., Ryan, P., Normand, C., Murphy, A. W., de la Harpe, D., & McGuire, B. E. (2012) · The Journal of Pain · doi:10.1016/j.jpain.2011.10.004 · Cited by 99 · see citing works
Patient satisfaction with health care
Kravitz, R. L. (1998) · Journal of General Internal Medicine · doi:10.1046/j.1525-1497.1998.00084.x · Cited by 80 · see citing works
Communication as a Bridge to Build a Sound Doctor-Patient/Parent Relationship
Singh, M. (2015) · The Indian Journal of Pediatrics · doi:10.1007/s12098-015-1853-9 · Cited by 73 · see citing works
Making Contact: Uses of Language in Psychotherapy
HAVENS, L. L. (1986) · Cited by 72 · see citing works
Physician empathy—should we care?
Neuwirth, Z. E. (1997) · The Lancet · doi:10.1016/s0140-6736(05)63323-5 · Cited by 65 · see citing works
Making Contact. Uses of Language in Psychotherapy
Freebury, D. R. (1987) · American Journal of Psychotherapy · doi:10.1176/appi.psychotherapy.1987.41.2.320a · Cited by 53 · see citing works
Empathy in the Physician's Pain Practice: Benefits, Barriers, and Recommendations
Banja, J. D. (2006) · Pain Medicine · doi:10.1111/j.1526-4637.2006.00159.x · Cited by 47 · see citing works
Empathy: A psychoanalytic perspective.
Eagle, M. N., & Wolitzky, D. L. (1997) · American Psychological Association eBooks · doi:10.1037/10226-009 · Cited by 25 · see citing works
Assessing the Consultation and Relational Empathy (CARE) Measure in sexual health nurses’ consultations
Bikker, A., Fitzpatrick, B., Murphy, D., Forster, L., & Mercer, S. W. (2017) · BMC Nursing · doi:10.1186/s12912-017-0265-8 · Cited by 24 · see citing works
Patient Satisfaction Among Spanish-Speaking Patients in a Public Health Setting
Welty, E., Yeager, V. A., Ouimet, C., & Menachemi, N. (2011) · Journal for Healthcare Quality · doi:10.1111/j.1945-1474.2011.00158.x · Cited by 24 · see citing works
Hospital value-based purchasing (VBP) program: measurement of quality and enforcement of quality improvement.
Szablowski, K. M. (2014) · PubMed · Cited by 12 · see citing works

Flagged first, then by citations

Sorted by citations

Physician Empathy and Chronic Pain Outcomes
Licciardone, J. C., Tran, T. H. Y., Ngo, K., Toledo, D. D., Peddireddy, N. S., & Aryal, S. (2024) · JAMA Network Open · doi:10.1001/jamanetworkopen.2024.6026 · Cited by 94 · see citing works
Physician Empathy in Doctor-Patient Communication: A Systematic Review
Zhang, X., Li, L., Zhang, Q., Le, L. H., & Wu, Y. (2023) · Health Communication · doi:10.1080/10410236.2023.2201735 · Cited by 82 · see citing works
The Effect of Practitioner Empathy on Patient Satisfaction
Keshtkar, L., Madigan, C. D., Ward, A. C., Ahmed, S., Tanna, V., Rahman, I., Bostock, J., Nockels, K., Wen, W. Y., Gillies, C. L., et al. (2024) · Annals of Internal Medicine · doi:10.7326/m23-2168 · Cited by 74 · see citing works
Anti-stigma training and positive changes in mental illness stigma outcomes in medical students in ten countries: a mediation analysis on pathways via empathy development and anxiety reduction
Potts, L. C., Bakolis, I., Deb, T., Lempp, H. K., Vince, T., Benbow, Y., Waugh, W. L., Kim, S., Raza, S. A., Henderson, C., et al. (2022) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-022-02284-0 · Cited by 43 · see citing works
Artificial Intelligence Versus Expert Plastic Surgeon: Comparative Study Shows ChatGPT “Wins” Rhinoplasty Consultations: Should We Be Worried?
Durairaj, K. K., Baker, O., Bertossi, D., Dayan, S. H., Karimi, K., Kim, R. Y., Most, S. P., Robotti, E., & Rosengaus, F. (2023) · Facial Plastic Surgery & Aesthetic Medicine · doi:10.1089/fpsam.2023.0224 · Cited by 41 · see citing works
Predictors of patient satisfaction and outpatient health services in China: evidence from the WHO SAGE survey
Zhang, H., Wang, W., Haggerty, J. L., & Schuster, T. (2020) · Family Practice · doi:10.1093/fampra/cmaa011 · Cited by 36 · see citing works
Perceptions of Practicing Physicians and Members of the Public on the Attributes of a “Good Doctor”
Dopelt, K., Bachner, Y. G., Urkin, J., Yahav, Z., Davidovitch, N., & Barach, P. R. (2021) · Healthcare · doi:10.3390/healthcare10010073 · Cited by 34 · see citing works
Understanding of empathetic communication in acute hospital settings: a scoping review
Haribhai-Thompson, J., McBride‐Henry, K., Hales, C., & Rook, H. (2022) · BMJ Open · doi:10.1136/bmjopen-2022-063375 · Cited by 38 · see citing works
Exploring the dynamics of physician‐patient relationships: Factors affecting patient satisfaction and complaints
Mostafapour, M., Fortier, J. H., & Garber, G. E. (2024) · Journal of Healthcare Risk Management · doi:10.1002/jhrm.21567 · Cited by 29 · see citing works
Treatment satisfaction mediates the association between perceived physician empathy and psychological distress in a community sample of individuals with chronic pain
Too, A., Gatien, C., & Cormier, S. (2020) · Patient Education and Counseling · doi:10.1016/j.pec.2020.09.004 · Cited by 27 · see citing works
A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda
Pedersen, G. A., Shrestha, P., Akellot, J., Sepúlveda, A., Luitel, N. P., Kasujja, R., Contreras, C. C., Galea, J. T., Moran, L., Neupane, V., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43 · Cited by 24 · see citing works
Exploring patient empowerment
Ippolito, A., Smaldone, F., & Ruberto, M. (2019) · The TQM Journal · doi:10.1108/tqm-04-2019-0096 · Cited by 22 · see citing works
Stability and Differences in Empathy Between Men and Women Medical Students: a Panel Design Study
Elkin, B. R., LaPlant, E. M., Olson, A. P. J., & Violato, C. (2021) · Medical Science Educator · doi:10.1007/s40670-021-01373-0 · Cited by 21 · see citing works
Empathy variation of undergraduate medical students after early clinical contact: a cross-sectional study in China
Xiong, Y., Guo, H., Xu, Z., & Xiao, H. F. (2020) · BMJ Open · doi:10.1136/bmjopen-2019-035690 · Cited by 19 · see citing works
Patient Satisfaction With Medical Care for Chronic Low Back Pain: A Pain Research Registry Study
Licciardone, J. C., Patel, S., Kandukuri, P., Beeton, G., Nyalakonda, R., & Aryal, S. (2023) · The Annals of Family Medicine · doi:10.1370/afm.2949 · Cited by 18 · see citing works
Empathy for pain in individuals influenced by moral identity: Evidence from an ERP study
Wang, H., Ao, L., Gao, Y., Liu, Y., & Zhang, X. (2023) · Physiology & Behavior · doi:10.1016/j.physbeh.2023.114202 · Cited by 21 · see citing works
Patient’s perceived empathy can predict doctor-patient relationship in medical interaction
Han, C., Wu, Q., Liu, C., & Wang, P. (2025) · BMC Medical Education · doi:10.1186/s12909-025-07117-7 · Cited by 16 · see citing works
The Intricate Relationship Between Client Perceptions of Physician Empathy and Physician Self-Assessment: Lessons for Reforming Clinical Practice
Abdulkader, R. S., Venugopal, D., Jeyashree, K., Zayer, Z. A., Kannan, K. S., & Jebitha, R. (2022) · Journal of Patient Experience · doi:10.1177/23743735221077537 · Cited by 16 · see citing works
An Exploratory Mixed Methods Study of Standardized Patient Comments on Empathy and Student Communication Scores
Murry, L. T., Reist, J. C., Fravel, M. A., Knockel, L. E., & Witry, M. J. (2021) · American Journal of Pharmaceutical Education · doi:10.5688/ajpe8642 · Cited by 14 · see citing works
Relationships between self-efficacy beliefs and personal factors in final-year medical students
Jebram, L., & Harendza, S. (2024) · BMC Medical Education · doi:10.1186/s12909-024-06087-6 · Cited by 17 · see citing works
Variability of empathy among dental students. Implications not yet understood in Latin America
Narváez, V. P. D., Miranda-Carreño, F., Galaz-Guajardo, S., Sepúlveda-Navarro, W. F., Mogollones, M. Z., Calzadilla‐Núñez, A., Martínez, P. T., & Reyes‐Reyes, A. (2021) · Revista de la Facultad de Medicina · doi:10.15446/revfacmed.v70n1.91207 · Cited by 13 · see citing works
The Importance of Functional Quality in Patient Satisfaction: Cosmetic Injectable Patient Experience Exploratory Study—Part 2
McDonald, C. B., & Heydenrych, I. (2022) · Aesthetic Surgery Journal Open Forum · doi:10.1093/asjof/ojac044 · Cited by 12 · see citing works
Empathy of dental students and educators in French hospitals: A cross‐sectional study
Haddad, Y., Sturzu, L. M., Bisch, M., Yasukawa, K., & Baudet, A. (2023) · Nursing and Health Sciences · doi:10.1111/nhs.13017 · Cited by 12 · see citing works
The value of empathy in medical practice: A neurobehavioral perspective
Jean Decety, A., & Li, J. (2025) · Social Sciences & Humanities Open · doi:10.1016/j.ssaho.2025.101956 · Cited by 14 · see citing works
Effects of a Chronic Pain Simulation Empathy Training Kit on the Empathy of Interprofessional Healthcare Students for Chronic Pain Patients
Simko, L. C., Rhodes, D. C., Gumireddy, A., Schreiber, J. B., Booth, A., & Hawkins, M. (2021) · Clinical Simulation in Nursing · doi:10.1016/j.ecns.2021.04.003 · Cited by 11 · see citing works
Exploring the role of gender and gendered pain expectation in physiotherapy students
Sivagurunathan, M., MacDermid, J. C., Chuang, J. C. Y., Kaplan, A. D., Lupton, S., & McDermid, D. (2019) · Canadian Journal of Pain · doi:10.1080/24740527.2019.1625705 · Cited by 10 · see citing works
When Musculoskeletal Clinicians Respond to Empathetic Opportunities, do Patients Perceive Greater Empathy?
Pierson, S. R., Ngoue, M., Lam, R., Rajagopalan, D., Ring, D., & Ramtin, S. (2023) · Clinical Orthopaedics and Related Research · doi:10.1097/corr.0000000000002614 · Cited by 9 · see citing works
Patient Suggestions to Improve Emergency Physician Empathy and Communication
Aguirre, S., Jogerst, K. M., Ginsberg, Z., Voleti, S. S., Bhullar, P. K., Spegman, J., Viggiano, T., Monas, J., & Rappaport, D. E. (2021) · Journal of Patient Experience · doi:10.1177/2374373521996981 · Cited by 9 · see citing works
Assessing the adherence to treatment among patients with cardiovascular diseases in Kermanshah, Iran
Janjani, P., Majzoobi, M. R., Sanjabi, A., Movahed, M., Rai, A., Momeni‎, K., Moghadam, R. H., Rouzbahani, M., Saidi, M., & Salehi, N. (2021) · Health Promotion Perspectives · doi:10.34172/hpp.2021.11 · Cited by 8 · see citing works
L’empathie et le sens de la relation dans le soin
Thomas, P., & Hazif‐Thomas, C. (2021) · NPG. Neurologie, psychiatrie, gériatrie/NPG · doi:10.1016/j.npg.2021.10.001 · Cited by 8 · see citing works
Learning environment as a predictor for medical students’ empathy: a multicenter cross-sectional study from 12 medical schools in China
Huang, R., Shi, J., Liu, Y., Xian, S., Zhang, W., Yao, Y., Wu, X., Li, Y., Zhang, H., Lu, B., et al. (2025) · BMC Psychology · doi:10.1186/s40359-024-02174-x · Cited by 8 · see citing works
The influence of patient perception of physician empathy on patient satisfaction among attending physicians working with residents in an emergent care setting
Kirby, R., Knowles, H. C., Patel, A., Alanis, N., Rice, C., d’Etienne, J. P., Schrader, C. D., Zenarosa, N. R., & Wang, H. (2021) · Health Science Reports · doi:10.1002/hsr2.337 · Cited by 7 · see citing works
The moral role of clinical empathy in patient healthcare
Albuquerque, A., & Howick, J. (2023) · International Journal of Family & Community Medicine · doi:10.15406/ijfcm.2023.07.00304 · Cited by 7 · see citing works
Perceived Physician Empathy in Pediatric Orthopedics: A Cross-Sectional Study
Singleton, I. M., Garfinkel, R. J., Malone, J., Temkit, M., & Belthur, M. V. (2022) · Journal of Patient Experience · doi:10.1177/23743735221092607 · Cited by 7 · see citing works
Continuing care for patients affected by urologic chronic pelvic pain in the era of severe acute respiratory syndrome coronavirus‐2 (SARS‐CoV‐2) pandemic
Giannantoni, A., Rubilotta, E., Balzarro, M., & Gubbiotti, M. (2020) · Neurourology and Urodynamics · doi:10.1002/nau.24574 · Cited by 6 · see citing works
The process and outcomes of chronic low back pain treatment provided by osteopathic and allopathic physicians: a retrospective cohort study
Licciardone, J. C., Kellerlee, J., Joseph, M., Mohammad, M. B., Kim, K. G., Jain, J., & Aryal, S. (2023) · Journal of Osteopathic Medicine · doi:10.1515/jom-2023-0046 · Cited by 5 · see citing works
Validity and reliability of the Japanese version of the Patient Satisfaction Questionnaire (PSQ-J) for evaluating oncologist consultations
Kamo, Y., Fujimori, M., Asai, M., Oishi, T., Mori, M., Miyashita, M., Morita, T., & Uchitomi, Y. (2023) · PEC Innovation · doi:10.1016/j.pecinn.2023.100166 · Cited by 5 · see citing works
Do Pediatrician Interpersonal and Personality Characteristics Affect Patient Experience?
Martin, S. R., Heyming, T. W., Fortier, M. A., Jenkins, B. N., Ahn, K. S., Cappon, J. P., & Kain, Z. N. (2022) · Academic Pediatrics · doi:10.1016/j.acap.2022.06.010 · Cited by 5 · see citing works
Patient Perceived Involvement in Their Treatment is Influenced by Factors Other Than Independently Rated Clinician Communication Effectiveness
van Rossenberg, L. X., Ring, D., Jacobs, X., Sulkers, G. S. I., van Heijl, M., & van Hoorn, B. T. (2021) · Journal of Patient Experience · doi:10.1177/23743735211065261 · Cited by 5 · see citing works
What Are Doctors For? A Call for Compassion-Based Metrics as a Measure of Physician Value
Zeller, T. A., Rhoden, P. A., & Pipas, C. F. (2024) · The Annals of Family Medicine · doi:10.1370/afm.3132 · Cited by 4 · see citing works
Reconfiguring Pain Interpretation Within a Social Model of Health Using a Simplified Version of Wilber’s All Quadrant All Levels Framework: An Integral Vision
Johnson, M. I. (2025) · Behavioral Sciences · doi:10.3390/bs15050703 · Cited by 4 · see citing works
Evaluation of a Multidisciplinary Bachelor Course on Pain with Autonomy-Supportive Teaching Strategies through the Lens of Self-Determination Theory
van Houwelingen, A. H., Kusurkar, R. A., & Engels, F. (2021) · Pharmacy · doi:10.3390/pharmacy9010066 · Cited by 4 · see citing works
Empathy among Saudi Residents at a Tertiary Academic Center during the COVID-19 Pandemic and Its Association with Perceived Stress
AlSaif, H. I., Alenezi, M. N., Asiri, M., Alshaibani, K. O., Alrasheed, A. A., Alsaad, S. M., & Batais, M. A. (2022) · Medicina · doi:10.3390/medicina58091258 · Cited by 4 · see citing works
Impact of empathic skills to social intelligence
Hetemi, B., Abazi, K., Kryeziu, B., Hoxha, A., Hajrullahu, V., Gallopeni, F., & Taganoviq, B. (2023) · Environment and Social Psychology · doi:10.54517/esp.v8i3.2176 · Cited by 4 · see citing works
Patient Satisfaction and Physician Empathy at a Hellenic Air Force Health Service
Naoum, S., Konstantinidis, T. I., Spinthouri, M., Mitseas, P., & Sarafis, P. (2021) · Military Medicine · doi:10.1093/milmed/usab060 · Cited by 4 · see citing works
Towards a more equitable future: development, implementation, and evaluation of a novel e-course on racial disparities in pain management for medical students
Stensland, M. L., Maples, N. J., Sanford, E., & Martinez, M. (2025) · BMC Medical Education · doi:10.1186/s12909-025-07196-6 · Cited by 3 · see citing works
Neural mechanisms, influencing factors and interventions in empathic pain
Liu, F., He, Z., & Wang, Y. (2025) · Neuropharmacology · doi:10.1016/j.neuropharm.2025.110349 · Cited by 3 · see citing works
The Impact of a Four-Year Integrated Longitudinal Reflective Practice and Narrative Medicine Curriculum for Medical Students in the United States
Chan, C., Azim, A., Carney, P. A., Rempes, M., & Lahti, E. (2026) · Teaching and Learning in Medicine · doi:10.1080/10401334.2026.2638358 · Cited by 2 · see citing works
The slow medicine approach to chronic pain
Pack, R. (2021) · Physiotherapy Theory and Practice · doi:10.1080/09593985.2021.1970295 · Cited by 2 · see citing works
The Influence of Organizational Justice and Prosocial Behavior toward Empathy on the Care of Islamic Religious Patients with Welfare Moderators
Basirun, M., Haryono, S., Mustofa, Z., & Prajoogo, W. (2022) · Open Access Macedonian Journal of Medical Sciences · doi:10.3889/oamjms.2022.9147 · Cited by 2 · see citing works
Enhanced Empathic Pain by Facial Feedback
Lee, S., Yoo, Y., Moon, H., Lee, I., & Chae, Y. (2023) · Brain Sciences · doi:10.3390/brainsci14010005 · Cited by 2 · see citing works
The Impact of Healthcare Worker Safety Culture on Outpatient Patient Satisfaction in Public Hospitals
Rahman, F. F., Darsono, S. N. A. C., Oktaviani, L. W., & Thipwong, P. (2023) · Mutiara Medika: Jurnal Kedokteran dan Kesehatan · doi:10.18196/mmjkk.v24i1.19571 · Cited by 2 · see citing works
Patient Satisfaction with the Quality of Nursing Care in the Outpatient Department of the Hospital
Rum, M. R., & Nursanty, O. E. (2024) · Jurnal Ilmiah Ilmu Keperawatan Indonesia · doi:10.33221/jiiki.v14i02.3386 · Cited by 2 · see citing works
Patientenzufriedenheit mit Anästhesieleistungen – Überarbeitung und Validierung eines Fragebogens
Vetter, L., Conca, A., & Richter, D. (2022) · HeilberufeScience · doi:10.1007/s16024-022-00392-0 · Cited by 1 · see citing works
Lost in translation: a qualitative study of medical students’ experiences of theoretical and practical teaching of empathy
von Knorring, J., Salmi, J., Lehti, A., & Semb, O. (2024) · BMC Medical Education · doi:10.1186/s12909-024-06385-z · Cited by 1 · see citing works
Unveiling Patient Satisfaction: Exploring Demographics, Interactions, and Health-Seeking Behavior
Crowther, V. B., Shaw-Johnson, C., Green-Weir, R. R., Woodley, P. S., Weatherspoon, M. A., Farmer, E. D., & Mathis, A. (2025) · Patient Experience Journal · doi:10.35680/2372-0247.1950 · Cited by 1 · see citing works
Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia
Tura, M. R., Amena, N., Wondie, W. T., Olkaba, B. F., Egu, L. M., Tadesse, B., Zerihun, E., Moti, G., Alemu, S. S., Bekele, G. G., et al. (2025) · INQUIRY The Journal of Health Care Organization Provision and Financing · doi:10.1177/00469580251371387 · Cited by 1 · see citing works
Biological Determinants and non-pharmacological management of orthodontic pain
Wang, Y., Yu, S., Zhang, Y., Yang, X., OuYang, T., Shi, G., & Chen, L. (2026) · iScience · doi:10.1016/j.isci.2026.116172 · Cited by 1 · see citing works
Assessing Levels of Empathy among Undergraduate Medical Students: Results of a Cross-Sectional Study Conducted in a Medical College in Sohar, Oman
Qureshi, A. H., Al-Habsi, R., Alghatrifi, S., Al-Habsi, S. A., & AlHarrasi, O. (2023) · Journal of Liaquat University of Medical & Health Sciences · doi:10.22442/jlumhs.2023.01024 · Cited by 1 · see citing works
A Comprehensive Study on the Role of Healthcare Providers in Influencing Patients' Health Behaviour in China
Tian, Y., Liu, H., Yu, D., & Liu, J. (2023) · American Journal of Health Behavior · doi:10.5993/ajhb.47.6.18 · Cited by 1 · see citing works
Incarcerated Men: Pain Experiences Shaped by Altered Independence and Loss of Autonomy
MacLennan, D. S., Mayan, M. J., Kunyk, D., & Lasiuk, G. C. (2024) · Journal of Forensic Nursing · doi:10.1097/jfn.0000000000000474 · Cited by 1 · see citing works
A LEARN model approach in health care for improvising the doctor-patient relationship
Ohlan, S., Singhal, P., Dagar, R., Goyal, M., & Goyal, S. (2022) · International Journal of Community Medicine and Public Health · doi:10.18203/2394-6040.ijcmph20220875 · Cited by 1 · see citing works
Análise da influência das habilidades de comunicação na empatia do médico, satisfação com o cuidado e confiança no profissional percebidas pelo paciente
Campos, C. F. C. (2021) · Digital Library of Theses and Dissertations (Universidade de São Paulo) · doi:10.11606/t.5.2021.tde-06122021-122817 · Cited by 23 · see citing works
Patient's Perceived Empathy Can Predict Doctor-patient Relationship in Medical InteractionPreprint
Han, C., Wu, Q., Liu, C., & Wang, P. (2021) · Research Square · doi:10.21203/rs.3.rs-232845/v1 · Cited by 1 · see citing works
Patient's Perceived Empathy Can Predict Doctor-patient Relationship in Medical Interaction in ChinaPreprint
Han, C., Wu, Q., Liu, C., & Wang, P. (2021) · Research Square · doi:10.21203/rs.3.rs-367974/v1
Педагогический потенциал урока мышления (на основе идей В. А. Сухомлинского)
Даньшов, П. Н., & Ryndak, V. G. (2008) · Omsk Scientific Bulletin
Factors affecting perioperative patient satisfaction with regional anesthesia: A patient-centered survey study
Boran, Ö. F., Günay, O., Günay, A. E., Boran, M., Bilal, B., Bakacak, M., Yazar, F. M., Dolu, H., Bozan, M. B., & BİRADLİ, H. (2022) · Clinical and Experimental Health Sciences · doi:10.33808/clinexphealthsci.1136625
The Influence of Covid-19 Preparedness Through Health Care Implementation on Ship Crew
Asriwati, A., Suharto, T., Yetti, E., Sari, A., & Mayridian, R. (2021) · Media Kesehatan Masyarakat Indonesia · doi:10.30597/mkmi.v17i4.13167
Learning of empathy among first-year medical students
Hermasari, B. K., & Nugroho, D. (2022) · International Journal of Evaluation and Research in Education (IJERE) · doi:10.11591/ijere.v11i3.22915 · Cited by 2 · see citing works
Effective physician-patient interaction during work-up and treatment (sociological survey results)
Борисовна, Т. А., Гришина, Н. К., & Al, L. (2022) · Russian Journal of Preventive Medicine · doi:10.17116/profmed20222510123
Decision: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R1/PR11
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr11
Review: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R0/PR3
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr3
Recommendation: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R1/PR10
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr10
Review: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R0/PR4
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr4
Decision: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R0/PR6
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr6
Recommendation: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R0/PR5
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr5
Author comment: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R0/PR1
Pedersen, G. A. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr1
Author comment: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R1/PR7
Pedersen, G. A. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr7
Review: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R0/PR2
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr2
Review: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R1/PR8
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr8
Review: A mixed methods evaluation of a World Health Organization competency-based training package for foundational helping skills among pre-service and in-service health workers in Nepal, Peru and Uganda — R1/PR9
Pedersen, G. A., Shrestha, P., Akellot, J., et al. (2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.43.pr9
Analisis perbedaan kualitas pelayanan pada pasien BPJS dan umum di Rumah Sakit “X” Kabupaten Bekasi
Prakoso, A. D. (2023) · Journal of Nursing Practice and Education · doi:10.34305/jnpe.v4i1.857
Analysis of Patient Satisfaction with the Quality of Medical Services in the Primary Health Care Network as the Main Providers of Health Services
Nadyrov, K. (2023) · Journal of Health Development · doi:10.32921/2225-9929-2023-1-50-4-13
Habilidades terapéuticas en logopedia: punto de vista de profesionales y pacientes
Calabuig-Sanfeliu, B., Cervera-Mérida, J. F., & Fernández, A. Y. (2024) · Revista de Investigación en Logopedia · doi:10.5209/rlog.88034
Emotional Intelligence and Clinical Empathy among Medical Students: The Conditional Effects of Spirituality and Gender
Edosomwan, H. S., & Nwanzu, C. L. (2024) · Spiritual Psychology and Counseling · doi:10.37898/spiritualpc.1485578 · Cited by 2 · see citing works
Adaptação do CARE Approach para o contexto brasileiro - Abordagem CARE - versão brasileira: proposta de ensino de empatia para profissionais de saúde
Savieto, R. M. (2024) · doi:10.11606/t.17.2024.tde-25072024-114154
Applying explicitation interview to explore the empathic engagement among telephone counsellors in a support helpline
Denis, J., Ruidant, G., Meillerais, S., & Lukenga, M.-P. (2025) · European Journal of Psychotherapy & Counselling · doi:10.1080/13642537.2025.2503701
Structural inequalities in health: Case studies in veterans with diabetes
Pope, C. A., Davis, B. H., & Dismuke‐Greer, C. E. (2025) · Elsevier eBooks · doi:10.1016/b978-0-443-23750-8.00003-5
An Outpatient Cross-Sectional Study of Physicians’ Empathy From the Patients’ Perspective: A Comparison of the Arabic Version of the Consultation and Relational Empathy (CARE) Measure Across Four Disciplines
AlFaris, E., Ahmed, A. M., Ponnamperuma, G. G., Alwatban, L., Alkhenizan, H. A., Alaamer, B. H., AlRashed, F. M., Alghizzi, B. A., AlGhamdi, A. S., & AlGhamdi, A. S. (2026) · Cureus · doi:10.7759/cureus.101048
Medication Instruction and Mirogabalin Treatment Satisfaction in Patients with Neuropathic Pain due to Orthopedic Diseases: Results of MiroSearch, a Japanese Exploratory Interventional Study
Nakashima, H., Yamada, K., Kato, Y., Hashimoto, W., Toyama, T., & Imagama, S. (2026) · Advances in Therapy · doi:10.1007/s12325-026-03516-4
Effect of nonverbal behaviors and speech characteristics of online medical ECAs on patients’ satisfaction: The mediating roles of empathy and trust
Fang, F., Chen, X., Huo, F., & Liu, X. (2026) · Digital Health · doi:10.1177/20552076261450307

AB110. 4. Patient-rated physician empathy: does it contribute to patient satisfaction during pain clinic consultations?
Walsh, S. K., O’Neill, A., Hannigan, A., & Harmon, D. C. (2019) · Mesentery and Peritoneum · doi:10.21037/map.2019.ab110
Self-citation
Mediating role of physician’s empathy between physician’s communication and patient’s satisfaction
Arshad, M., Sriram, S., Khan, S. A., Gollapalli, P. K., & Albadrani, M. S. (2024) · Journal of Family Medicine and Primary Care · doi:10.4103/jfmpc.jfmpc_1615_23 · Cited by 20 · see citing works
Physician-Patient Interaction Quality as a Predictor of Patient Satisfaction: Examining the Unique Contributions of Communication and Empathy in Pakistani Healthcare
Arshad, M., Khan, S., Ahmad, S., Afzal, A., Shoaib, M., & Hassan, Z. (2026) · Inverge Journal of Social Sciences · doi:10.63544/ijss.v5i2.239
The Relationship Between Physician Friendliness and Caring, and Patient Satisfaction
Uhas, A., CAMACHO, F. T., Feldman, S. R., & Balkrishnan, R. (2008) · Patient · doi:10.2165/01312067-200801020-00004 · Cited by 44 · see citing works
Physician Empathy as a Driver of Hand Surgery Patient Satisfaction
Menendez, M. E., Chen, N. C., Mudgal, C. S., Jupiter, J. B., & Ring, D. (2015) · The Journal Of Hand Surgery · doi:10.1016/j.jhsa.2015.06.105 · Cited by 160 · see citing works

Authors: Walsh, S., O’Neill, A., Hannigan, A., & Harmon, D.
Affiliations: University of Limerick (IE)
Corresponding author: Harmon, Dominic
ORCID: Walsh, Sarah
O’Neill, Aoife
Hannigan, Ailish
Harmon, Dominic
Venue: Irish Journal of Medical Science (1971 -)
Publisher: Springer Science and Business Media LLC
Published: 2019-03-27
Volume: 188
Issue: 4
Pages: 1379-1384
ISSN: 0021-1265 (ISSN-L)
1863-4362
DOI: 10.1007/s11845-019-01999-5
OpenAlex: W2923832713
Cited by: 91
References: 32
Citations by year: 2026: 5 · 2025: 10 · 2024: 11 · 2023: 28 · 2022: 13 · 2021: 17 · 2020: 4 · 2019: 2
FWCI: 7.19
Type: journal article
Language: en
Open access: closed
Licence: www.springer.com/tdm (tdm)
Locations: Irish Journal of Medical Science (1971 -) (publishedVersion)
PubMed (publishedVersion)
Topics: Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords: physician empathy, patient satisfaction, chronic pain, physician-patient relationship, empathic communication, CARE measure, medication adherence
MeSH terms: Adult, Aged, Ambulatory Care Facilities, Communication, Empathy, Female, Humans, Male, Middle Aged, Physician-Patient Relations, Physicians, Surveys and Questionnaires, Referral and Consultation, Patient Satisfaction, Pain Clinics

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Patient-rated physician empathy and patient satisfaction during pain clinic consultations

Abstract

Integrity signals

Claims the paper makes

Claims other papers make about this one

Cites

Cited by

Related

Record

About these checks