Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease
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The aim of the study was to investigate the association of physician communication behaviours as perceived by the patient with patient reported satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease in cancer patients. Questionnaires measuring distress, self-efficacy, and perceived control were completed prior to and after the consultation by 454 patients attending an oncology outpatient clinic. After the consultation, the patients also rated the physicians' communicative behaviours by completing a patient-physician relationship inventory (PPRI), and the physicians were asked to estimate patient satisfaction. The overall results showed that higher PPRI scores of physician attentiveness and empathy were associated with greater patient satisfaction, increased self-efficacy, and reduced emotional distress following the consultation. In contrast, lower PPRI scores were associated with reduced ability of the physician to estimate patient satisfaction. The results confirm and expand previous findings, suggesting that communication is a core clinical skill in oncology.
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Many studies have documented the positive effect of provider empathy on patients, which include increased patient satisfaction, adherence, self-efficacy, perceptions of control, less emotional distress, and better outcomes.
“Many studies have documented the positive effect of provider empathy on patients, which include increased patient satisfaction, adherence, self-efficacy, perceptions of control, less emotional distress, and better outcomes.87–90”
From Reducing Racial Bias Among Health Care Providers: Lessons from Social-Cognitive Psychology (2007) · cites this paper as [90]
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- Authors
- Zachariae, R., Pedersen, C. G., Jensen, A. B., Ehrnrooth, E., Rossen, P. B., & von der Maase, H.
- Affiliations
- Aarhus University Hospital (DK)
- Corresponding author
- Zachariae, R
- Venue
- British Journal of Cancer
- Published
- 2003-03
- Volume
- 88
- Issue
- 5
- Pages
- 658-665
- ISSN
- 0007-0920 (ISSN-L)
- 1532-1827
- PMC
- PMC2376357
- OpenAlex
- W2058562152
- Cited by
- 601
- References
- 40
- Citations by year
- 2026: 13 · 2025: 17 · 2024: 25 · 2023: 32 · 2022: 47 · 2021: 37 · 2020: 34 · 2019: 27 · 2018: 27 · 2017: 40 · 2016: 30 · 2015: 40 · 2014: 30 · 2013: 41 · 2012: 43
- FWCI
- 17.82
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- cc-by-nc-sa
- www.springer.com/tdm (unspecified)
- Locations
- British Journal of Cancer (publishedVersion, cc-by-nc-sa)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Research at the University of Copenhagen (University of Copenhagen) (submittedVersion)
- Funders
- Aarhus Universitet
- Aarhus Universitetshospital
- Kræftens Bekæmpelse
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Health Sciences › Medicine › Oncology › Cancer survivorship and care
- Keywords
- patient satisfaction, emotional distress, perceived control, physician empathy, physician-patient relationship
- MeSH terms
- Humans, Neoplasms, Physician-Patient Relations, Surveys and Questionnaires, Stress, Psychological, Patient Satisfaction, Self Efficacy
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