The DOI matches its Crossref record; 34 of the 35 references it cites were found in a registry or an index.
From research to purchase: an empirical analysis of research-shopping behaviour in the insurance sector
Open accessOverview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“We use a period of six months based on insurance-specific empirical evidence of previous research (see e.g. Guelman et al., 2015; Mau et al., 2015).”
From Forecasting the next likely purchase events of insurance customers: A case study on the value of data-rich multichannel environments (2018) · cites this paper as Mau et al., 2015
Experimental — accuracy not yet measured
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Challenges and Opportunities in Multichannel Customer Management
Neslin, S. A., Grewal, D., Leghorn, R., Shankar, V., Teerling, M. L., Thomas, J. S., & Verhoef, P. C. (2006) · Journal of Service Research · doi:10.1177/1094670506293559 · Cited by 1,292
Multichannel customer management: Understanding the research-shopper phenomenon.
Verhoef, P. C., Neslin, S. A., & Vroomen, B. (2007) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2006.11.002 · Cited by 999
Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions
Neslin, S. A., & Shankar, V. (2009) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2008.10.005 · Cited by 615
Ansari, A., Mela, C. F., & Neslin, S. A. (2008) · Journal of Marketing Research · doi:10.1509/jmkr.45.1.60 · Cited by 607
Li, H., Kuo, C., & Rusell, M. G. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00336.x · Cited by 603
Multichannel Shopper Segments and Their Covariates☆
KONUS, U., VERHOEF, P., & NESLIN, S. (2008) · Journal of Retailing · doi:10.1016/j.jretai.2008.09.002 · Cited by 577
Kumar, V., & Venkatesan, R. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20034 · Cited by 538
Consumers in a multichannel environment: Product utility, process utility, and channel choice
Balasubramanian, S., Raghunathan, R., & Mahajan, V. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20032 · Cited by 478
Opportunities and challenges in multichannel marketing: An introduction to the special issue
Rangaswamy, A., & van Bruggen, G. H. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20037 · Cited by 455
Kushwaha, T., & Shankar, V. (2012) · Journal of Marketing · doi:10.1509/jm.11.0297 · Cited by 413
Research works printed but not linked: 1
- Cox, D.: Models and life-tables regression. J. Royal Stat. Soc. Ser. B. 34(2), 187–220 (1972)
Cited by
Managing customer satisfaction: digital applications for insurance companies
Eckert, C., Neunsinger, C., & Osterrieder, K. (2022) · The Geneva Papers on Risk and Insurance Issues and Practice · doi:10.1057/s41288-021-00257-z · Cited by 125
Truong, H. T. H. (2020) · Journal of Asian Business and Economic Studies · doi:10.1108/jabes-05-2020-0053 · Cited by 45
Channel stickiness in the shopping journey for electronics: Evidence from China and South Korea
Kim, J., Song, H., Choi, J., Kim, Y., & Hong, J. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.11.015 · Cited by 27
Mau, S., Pletikosa, I., & Wagner, J. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2016-0180 · Cited by 23
Self-citationStaudt, Y., & Wagner, J. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2016-0175 · Cited by 22
Self-citation
Metadata
- Authors
- Mau, S., Cvijikj, I. P., & Wagner, J.
- Affiliations
- ETH Zurich (CH)
- University of Lausanne (CH)
- Corresponding author
- Mau, Stefan
- ORCID
- Wagner, Joël
- Venue
- Zeitschrift für die gesamte Versicherungswissenschaft
- Published
- 2015-09-18
- Volume
- 104
- Issue
- 5
- Pages
- 573-593
- ISSN
- 0044-2585 (ISSN-L)
- 1865-9748
- OpenAlex
- W1690478173
- Cited by
- 8
- References
- 35
- Citations by year
- 2024: 1 · 2023: 1 · 2022: 2 · 2020: 1 · 2019: 1 · 2018: 2
- FWCI
- 1.61
- Type
- journal article
- Language
- en
- Open access
- green
- serval.unil.ch
- Licence
- other-oa
- www.springer.com/tdm (tdm)
- Locations
- Zeitschrift für die gesamte Versicherungswissenschaft (publishedVersion)
- SERVAL (Université de Lausanne) (acceptedVersion, other-oa)
- RERO DOC (Universität Bern) (submittedVersion)
- IRIS (submittedVersion)
- Repository for Publications and Research Data (ETH Zurich) (submittedVersion, other-oa)
- ETH Zürich Research Collection
- Topics
- Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › Insurance and Financial Risk Management
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- insurance purchasing, channel switching, experience goods, client characteristics, customer journey, multichannel management, automobile insurance, travel insurance
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
