The DOI matches its Crossref record; 34 of the 35 references it cites were found in a registry or an index.
From research to purchase: an empirical analysis of research-shopping behaviour in the insurance sector
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“We use a period of six months based on insurance-specific empirical evidence of previous research (see e.g. Guelman et al., 2015; Mau et al., 2015).”
From Forecasting the next likely purchase events of insurance customers: A case study on the value of data-rich multichannel environments (2018) · cites this paper as Mau et al., 2015
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Cites
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Cited by
Managing customer satisfaction: digital applications for insurance companies
Eckert, C., Neunsinger, C., & Osterrieder, K. (2022) · The Geneva Papers on Risk and Insurance Issues and Practice · doi:10.1057/s41288-021-00257-z · Cited by 125
Truong, H. T. H. (2020) · Journal of Asian Business and Economic Studies · doi:10.1108/jabes-05-2020-0053 · Cited by 45
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Kim, J., Song, H., Choi, J., Kim, Y., & Hong, J. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.11.015 · Cited by 27
Mau, S., Pletikosa, I., & Wagner, J. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2016-0180 · Cited by 23
Self-citationStaudt, Y., & Wagner, J. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2016-0175 · Cited by 22
Self-citation
Metadata
- Authors
- Mau, S., Cvijikj, I. P., & Wagner, J.
- Affiliations
- ETH Zurich (CH)
- University of Lausanne (CH)
- Corresponding author
- Mau, Stefan
- ORCID
- Wagner, Joël
- Venue
- Zeitschrift für die gesamte Versicherungswissenschaft
- Published
- 2015-09-18
- Volume
- 104
- Issue
- 5
- Pages
- 573-593
- ISSN
- 0044-2585 (ISSN-L)
- 1865-9748
- OpenAlex
- W1690478173
- Cited by
- 8
- References
- 35
- Citations by year
- 2024: 1 · 2023: 1 · 2022: 2 · 2020: 1 · 2019: 1 · 2018: 2
- FWCI
- 1.61
- Type
- journal article
- Language
- en
- Open access
- green
- serval.unil.ch
- Licence
- other-oa
- www.springer.com/tdm (tdm)
- Locations
- Zeitschrift für die gesamte Versicherungswissenschaft (publishedVersion)
- SERVAL (Université de Lausanne) (acceptedVersion, other-oa)
- RERO DOC (Universität Bern) (submittedVersion)
- IRIS (submittedVersion)
- Repository for Publications and Research Data (ETH Zurich) (submittedVersion, other-oa)
- ETH Zürich Research Collection
- Topics
- Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › Insurance and Financial Risk Management
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- insurance purchasing, channel switching, experience goods, client characteristics, customer journey, multichannel management, automobile insurance, travel insurance
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
