Cited by 2,430Patient-Provider Communication in HealthcareEmpathy and Medical EducationInterpreting and Communication in Healthcare

The DOI matches its Crossref record; 103 of the 105 references it cites were found in a registry or an index.

Doctor-patient communication: A review of the literature

Ong, L.M.L., de Haes, J.C.J.M., Hoos, A.M., Lammes, F.B.·1995·Social Science & Medicine

DOI 10.1016/0277-9536(94)00155-m

Open this paper in CoChat — free account

Abstract

Communication can be seen as the main ingredient in medical care. In reviewing doctor-patient communication, the following topics are addressed: (1) different purposes of medical communication; (2) analysis of doctor-patient communication; (3) specific communicative behaviors; (4) the influence of communicative behaviors on patient outcomes; and (5) concluding remarks. Three different purposes of communication are identified, namely: (a) creating a good inter-personal relationship; (b) exchanging information; and (c) making treatment-related decisions. Communication during medical encounters can be analyzed by using different interaction analysis systems (IAS). These systems differ with regard to their clinical relevance, observational strategy, reliability/validity and channels of communicative behavior. Several communicative behaviors that occur in consultations are discussed: instrumental (cure oriented) vs affective (care oriented) behavior, verbal vs non-verbal behavior, privacy behavior, high vs low controlling behavior, and medical vs everyday language vocabularies. Consequences of specific physician behaviors on certain patient outcomes, namely: satisfaction, compliance/adherence to treatment, recall and understanding of information, and health status/psychiatric morbidity are described. Finally, a framework relating background, process and outcome variables is presented.

Integrity signals

Registry

Crossref · 10.1016/0277-9536(94)00155-m

Cites

103 of 103 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Assessing the Effects of Physician-Patient Interactions on the Outcomes of Chronic Disease
Kaplan, S. H., Greenfield, S., & Ware, J. E. (1989) · Medical Care · doi:10.1097/00005650-198903001-00010 · Cited by 2,043
Meta-analysis of correlates of provider behavior in medical encounters
Hall, J. A., Roter, D. L., & Katz, N. R. (1988) · Medical Care · doi:10.1097/00005650-198807000-00002 · Cited by 1,069
Doctor-patient communication: the Toronto consensus statement.
Simpson, M., Buckman, R. A., Stewart, M., Maguire, P., Lipkin, M., Novack, D. H., & Till, J. E. (1991) · BMJ · doi:10.1136/bmj.303.6814.1385 · Cited by 877
Doctor-Patient Communication
KORSCH, B. M., & Negrete, V. F. (1972) · Scientific American · doi:10.1038/scientificamerican0872-66 · Cited by 809
Psychological outcomes of different treatment policies in women with early breast cancer outside a clinical trial.
Fallowfield, L. J., Hall, A., Maguire, G. P., & Baum, M. (1990) · BMJ · doi:10.1136/bmj.301.6752.575 · Cited by 750
How To Break Bad News
Buckman, R. A. (1992) · University of Toronto Press eBooks · doi:10.3138/9781487596989 · Cited by 650
Physicians’ communication style and patient satisfaction
Buller, M. K., & Buller, D. B. (1987) · Journal of Health and Social Behavior · doi:10.2307/2136791 · Cited by 492
Information and decision-making preferences of hospitalized adult cancer patients
Blanchard, C. G., Labrecque, M. S., Ruckdeschel, J. C., & Blanchard, E. B. (1988) · Social Science & Medicine · doi:10.1016/0277-9536(88)90343-7 · Cited by 489
Doctors Talking with Patients/Patients Talking with Doctors
ROTER, D. L., & Hall, J. A. (2006) · Greenwood Publishing Group Inc. eBooks · doi:10.5040/9798400641794 · Cited by 474
Patient Information-Seeking Behaviors When Communicating With Doctors
Beisecker, A. E., & Beisecker, T. D. (1990) · Medical Care · doi:10.1097/00005650-199001000-00004 · Cited by 465

Show all 105 references

Research works printed but not linked: 5

Larsen, 1981, Assessment of nonverbal communication in the patient-physican interview, J. Family Practice, 12, 481
Riskó, 1992, Non-verbal communication between cancer patients and “others”, Psycho-Oncol. Lett., 3, 15
Weston, 1989, Patient-centered interviewing Part I: understanding patients' experiences, Can. Family Physician, 35, 147
Roter, 1991, The Roter Method of Interaction Process Analysis, RIAS Manual
Eussen, 1992, Een observatiesysteem voor de analyse van de inhoud van de communicatie tussen kankerpatiënten en specialisten, Gedrag en Gezonheid, 20, 2

Sorted by citations

Items 301–400 of 1,002

Are parents' knowledge and practice regarding immunization related to pediatrics’ immunization compliance? a mixed method study
Al-lela, O. A., Bahari, M. B., Al-Qazaz, H., Salih, M., Jamshed, S., & Elkalmi, R. M. (2014) · BMC Pediatrics · doi:10.1186/1471-2431-14-20 · Cited by 106
The reality of role‐play: interruptions and amount of talk in simulated consultations
de la Croix, A., & Skelton, J. R. (2009) · Medical Education · doi:10.1111/j.1365-2923.2009.03392.x · Cited by 85
Contrasting tensions between patients and PCPs in chronic pain management: a qualitative study.
Bergman, A., Matthias, M., Coffing, J. M., & Krebs, E. (2013) · Pain medicine (Malden, Mass.) · doi:10.1111/pme.12172 · Cited by 85
Task and socioemotional behaviors of physicians: a test of reciprocity and social interaction theories in analogue physician-patient encounters.
Roberts, C. A., & Aruguete, M. (2000) · Social Science & Medicine (1967) · doi:10.1016/s0277-9536(99)00245-2 · Cited by 84
Analyzing medical dialogues: strength and weakness of Roter’s interaction analysis system (RIAS)
Sandvik, M., Eide, H., Lind, M., Graugaard, P. K., Torper, J., & Finset, A. (2002) · Patient Education and Counseling · doi:10.1016/s0738-3991(02)00014-9 · Cited by 85
Groups Potentially at Risk for Making Poorly Informed Decisions About Entry into Clinical Trials for Childhood Cancer
Simon, C. M., Zyzanski, S. J., Eder, M. L., Raiz, P., Kodish, E. D., & Siminoff, L. A. (2003) · Journal of Clinical Oncology · doi:10.1200/jco.2003.03.003 · Cited by 85
Understanding the determinants of patient satisfaction with surgical care using the Consumer Assessment of Healthcare Providers and Systems surgical care survey (S-CAHPS)
Schmocker, R. K., Cherney Stafford, L. M., Siy, A. B., Leverson, G. E., & Winslow, E. R. (2015) · Surgery · doi:10.1016/j.surg.2015.06.018 · Cited by 84
Issues potentially affecting quality of life arising from long-term medicines use: a qualitative study
Krska, J., Morecroft, C. W., Poole, H. M., & Rowe, P. (2013) · International Journal of Clinical Pharmacy · doi:10.1007/s11096-013-9841-5 · Cited by 85
A scale assessing doctor-patient communication in a context of acute conditions based on a systematic review
Sustersic, M., Gauchet, A., Kernou, A., Gibert, C., Foote, A., Vermorel, C., & Bosson, J. (2018) · PLoS ONE · doi:10.1371/journal.pone.0192306 · Cited by 86
Communicating advanced cancer patients’ symptoms via the Internet: A pooled analysis of two randomized trials examining caregiver preparedness, physical burden, and negative mood
Chih, M., DuBenske, L. L., Hawkins, R. P., Brown, R., Dinauer, S., Cleary, J. F., & Gustafson, D. H. (2012) · Palliative Medicine · doi:10.1177/0269216312457213 · Cited by 83
Mothers' and Clinicians' Perspectives on Breastfeeding Counseling During Routine Preventive Visits
Taveras, E. M., Li, R., Grummer‐Strawn, L. M., Richardson, M. K., Marshall, R., Rêgo, V. H., Miroshnik, I. L., & Lieu, T. A. (2004) · PEDIATRICS · doi:10.1542/peds.113.5.e405 · Cited by 83
How to make the medical consultation more successful from a patient's perspective? Tips for doctors and patients from lay people in the United Kingdom, Italy, Belgium and the Netherlands
Bensing, J. M., Deveugele, M. I., Moretti, F., Fletcher, I. J., van Vliet, L., Bogaert, M. V., & Rimondini, M. (2011) · Patient Education and Counseling · doi:10.1016/j.pec.2011.06.008 · Cited by 82
A Qualitative Study of Women’s Experiences of Communication in Antenatal Care: Identifying Areas for Action
Raine, R., Cartwright, M., Richens, Y., Mahamed, Z., & Smith, D. M. (2009) · Maternal and Child Health Journal · doi:10.1007/s10995-009-0489-7 · Cited by 82
How physician electronic health record screen sharing affects patient and doctor non-verbal communication in primary care
Asan, O., Young, H. N., Chewning, B. A., & Montague, E. N. H. (2014) · Patient Education and Counseling · doi:10.1016/j.pec.2014.11.024 · Cited by 93
Lack of Comprehension of Common Prostate Cancer Terms in an Underserved Population
Kilbridge, K. L., FRASER, G. J., Krahn, M. D., Nelson, E. M., Conaway, M. C., Bashore, R., Wolf, A. M. D., Barry, M. J., Gong, D. A., Nease, R. F., et al. (2009) · Journal of Clinical Oncology · doi:10.1200/jco.2008.17.3468 · Cited by 81
When do cancer patients regret their treatment decision? A path analysis of the influence of clinicians’ communication styles and the match of decision-making styles on decision regret
Nicolai, J., Buchholz, A., Seefried, N., Reuter, K., Härter, M. C., Eich, W., & Bieber, C. S. (2015) · Patient Education and Counseling · doi:10.1016/j.pec.2015.11.019 · Cited by 81
Shared understanding in psychiatrist–patient communication: Association with treatment adherence in schizophrenia
McCabe, R., Healey, P. G. T., Priebe, S., Lavelle, M., Dodwell, D., Laugharne, R. A., Snell, A., & Bremner, S. A. (2013) · Patient Education and Counseling · doi:10.1016/j.pec.2013.05.015 · Cited by 83
Patient-Physician Communication in the Context of Persistent Pain: Validation of a Modified Version of the Patients' Perceived Involvement in Care Scale
Smith, M. Y., Winkel, G. H., Egert, J. R., Diaz-Wionczek, M., & DuHamel, K. N. (2006) · Journal of Pain and Symptom Management · doi:10.1016/j.jpainsymman.2006.01.007 · Cited by 81
Communication barriers and information-seeking counterstrategies in accounts of practitioner-patient encounters
McKenzie, P. J. (2002) · Library & Information Science Research · doi:10.1016/s0740-8188(01)00103-7 · Cited by 80
Using a standardised patient assessment to measure professional attributes
van Zanten, M., Boulet, J. R., Norcini, J. J., & McKinley, D. W. (2004) · Medical Education · doi:10.1111/j.1365-2929.2004.02029.x · Cited by 80
The paradoxical use of interpreting in psychiatry
Drennan, G., & Swartz, L. M. (2002) · Social Science & Medicine · doi:10.1016/s0277-9536(01)00153-8 · Cited by 80
Communication of Diagnostic Uncertainty in Primary Care and Its Impact on Patient Experience: an Integrative Systematic Review
Dahm, M. R., Cattanach, W., Williams, M., Basseal, J. M., Gleason, K. T., & Crock, C. (2022) · Journal of General Internal Medicine · doi:10.1007/s11606-022-07768-y · Cited by 79
Are interventions to enhance communication performance in allied health professionals effective, and how should they be delivered? Direct and indirect evidence
Parry, R. H. (2008) · Patient Education and Counseling · doi:10.1016/j.pec.2008.05.029 · Cited by 78
Making Sense of Illness: The Experiences of Users of Complementary Medicine
Cartwright, T., & Torr, R. (2005) · Journal of Health Psychology · doi:10.1177/1359105305053425 · Cited by 78
What do non-English-speaking patients value in acute care? Cultural competency from the patient's perspective: a qualitative study
Garrett, P. W., Dickson, H. G., Lis-Young, Whelan, A. K., & Roberto-Forero (2008) · Ethnicity and Health · doi:10.1080/13557850802035236 · Cited by 85
Validation of an information–motivation–behavioral skills model of self-care among Chinese adults with type 2 diabetes
Gao, J., Wang, J., Zhu, Y., & Yu, J. (2013) · BMC Public Health · doi:10.1186/1471-2458-13-100 · Cited by 85
Towards better communication in cancer care: a framework for developing evidence-based interventions
Schofield, P. E., & Butow, P. N. (2003) · Patient Education and Counseling · doi:10.1016/j.pec.2003.07.001 · Cited by 80
"It just seems outside my health"
Lim, C. Y., Berry, A. B. L., Hirsch, T., Hartzler, A. L., Wagner, E. H., Ludman, E. J., & Ralston, J. D. (2016) · Designing Interactive Systems Conference · doi:10.1145/2901790.2901866 · Cited by 78
I am ... , I have ... , I suffer from ... : A Linguist Reflects on the Language of Illness and Disease
Fleischman, S. (1999) · Journal of Medical Humanities · doi:10.1023/a:1022918132461 · Cited by 78
Patients who present physical symptoms in the absence of physical pathology: a challenge to existing models of doctor–patient interaction
Salmon, P. (2000) · Patient Education and Counseling · doi:10.1016/s0738-3991(99)00095-6 · Cited by 78
Examining Self-Tracking by People with Migraine
Schroeder, J., Chung, C.-F., Epstein, D. A., Karkar, R., Parsons, A., Murinova, N., Fogarty, J. A., & Munson, S. A. (2018) · Designing Interactive Systems Conference · doi:10.1145/3196709.3196738 · Cited by 77
Doctor–patient communications in the Aboriginal community: Towards the development of educational programs
Towle, A., Godolphin, W. J., & Alexander, T. (2006) · Patient Education and Counseling · doi:10.1016/j.pec.2006.06.006 · Cited by 76
Patient communication skills training: a review with implications for cancer patients.
Cegala, D. (2003) · Patient Education and Counseling · doi:10.1016/s0738-3991(03)00087-9 · Cited by 72
The use of an Internet-based Ask the Doctor Service involving family physicians: evaluation by a web survey
Umefjord, G., Hamberg, K., Malker, H., & Petersson, G. (2006) · Family Practice · doi:10.1093/fampra/cmi117 · Cited by 76
Oncology clinicians' accounts of discussing complementary and alternative medicine with their patients
Broom, A. F., & Adams, J. (2009) · Health An Interdisciplinary Journal for the Social Study of Health Illness and Medicine · doi:10.1177/1363459308101806 · Cited by 76
In a Manner of Speaking: Communication Between Nurse Aides and Older Adults in Long-Term Care Settings
Carpiac-Claver, M. L., & Levy‐Storms, L. (2007) · Health Communication · doi:10.1080/10410230701310307 · Cited by 75
How Does Your Doctor Talk with You? Preliminary Validation of a Brief Patient Self-Report Questionnaire on the Quality of Physician–Patient Interaction
Bieber, C. S., Müller, K. G., Nicolai, J., Hartmann, M., & Eich, W. (2010) · Journal of Clinical Psychology in Medical Settings · doi:10.1007/s10880-010-9189-0 · Cited by 75
Long term benefits of communication skills training for cancer doctors
Finset, A., Ekeberg, Ø., Eide, H., & Aspegren, K. (2003) · Psycho-Oncology · doi:10.1002/pon.691 · Cited by 75
The Clinical Interview and the Doctor–Patient Relationship in Telemedicine
Onor, M. L., & Misan, S. (2005) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2005.11.102 · Cited by 75
What service users with psychotic disorders want in a mental health crisis or relapse: thematic analysis of joint crisis plans
Farrelly, S. E., Brown, G., Rose, D. S., Doherty, E., Henderson, R. C., Birchwood, M. J., Marshall, M., Waheed, W., SZMUKLER, G. I., & Thornicroft, G. (2014) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-014-0869-1 · Cited by 74
Therapeutic communication training in long-term care institutions: Recommendations for future research
Levy‐Storms, L. (2008) · Patient Education and Counseling · doi:10.1016/j.pec.2008.05.026 · Cited by 72
Identifying barriers and improving communication between cancer service providers and Aboriginal patients and their families: the perspective of service providers
Shahid, S., Durey, A., Bessarab, D. C., Aoun, S. M., & Thompson, S. (2013) · BMC Health Services Research · doi:10.1186/1472-6963-13-460 · Cited by 73
Beyond the “Fetishism of Words”: Considerations on the Use of the Interview to Gather Chronic Illness Narratives
Miczo, N. (2003) · Qualitative Health Research · doi:10.1177/1049732302250756 · Cited by 73
The Compensatory Interaction Between User Capabilities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations1
Serrano, C. I., & Karahanna, E. (2016) · MIS Quarterly · doi:10.25300/misq/2016/40.3.04 · Cited by 72
Comparing Health Information Sharing Preferences of Cancer Patients, Doctors, and Navigators
Jacobs, M. L., Clawson, J., & Mynatt, E. D. (2015) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/2675133.2675252 · Cited by 72
Patient risk profiles and practice variation in nonadherence to antidepressants, antihypertensives and oral hypoglycemics
van Dijk, L., Heerdink, E. R., Somai, D., van Dulmen, S., Sluijs, E. M., de Ridder, D. T. D., Griens, A. M. G. F., & Bensing, J. M. (2007) · BMC Health Services Research · doi:10.1186/1472-6963-7-51 · Cited by 72
The Antecedents of Customer Loyalty
Blackwell, S. A., Szeinbach, S. L., Barnes, J. H., Garner, D. D., & Bush, V. D. (1999) · Journal of Service Research · doi:10.1177/109467059914007 · Cited by 72
How Cardiologists Present the Benefits of Percutaneous Coronary Interventions to Patients With Stable Angina
Goff, S. L., Mazor, K. M., Ting, H. H., Kleppel, R., & Rothberg, M. B. (2014) · JAMA Internal Medicine · doi:10.1001/jamainternmed.2014.3328 · Cited by 72
Addressing the Social Needs of Hypertensive Patients
Schoenthaler, A., Knafl, G. J., Fiscella, K. A., & Ogedegbe, G. G. (2017) · Circulation Cardiovascular Quality and Outcomes · doi:10.1161/circoutcomes.117.003659 · Cited by 72
Which voice are you satisfied with? Understanding the physician–patient voice interactions on online health platforms
Liu, S., Si, G., & Gao, B. (2022) · Decision Support Systems · doi:10.1016/j.dss.2022.113754 · Cited by 73
Factors Associated with Patients' Perceptions of Health Care Providers' Communication Behavior
Rutten, L. J. F., Augustson, E. M., & Wanke, K. L. (2006) · Journal of Health Communication · doi:10.1080/10810730600639596 · Cited by 71
Dentist—Patient Communication: A Review of Relevant Models
Sondell, K., & Söderfeldt, B. (1997) · Acta Odontologica Scandinavica · doi:10.3109/00016359709115403 · Cited by 71
Cultural Competency: Providing Quality Care to Diverse Populations
Betancourt, J. R. (2006) · The Consultant Pharmacist · doi:10.4140/tcp.n.2006.988 · Cited by 71
Teaching sexual history taking to health care professionals in primary care
Skelton, J. R., & Matthews, P. (2001) · Medical Education · doi:10.1046/j.1365-2923.2001.00926.x · Cited by 71
Perceptions of cancer‐related information among cancer survivors: A report from the American Cancer Society's Studies of Cancer Survivors
McInnes, D. K., Cleary, P. D., Stein, K., Ding, L., Mehta, C. C., & Ayanian, J. Z. (2008) · Cancer · doi:10.1002/cncr.23713 · Cited by 70
Barriers for an effective communication around clinical decision making: an analysis of the gaps between doctors' and patients' point of view
Mira, J. J., Guilabert, M., Pérez‐Jover, V., & Lorenzo, S. (2012) · Health Expectations · doi:10.1111/j.1369-7625.2012.00809.x · Cited by 70
Applications of the reflective practice questionnaire in medical education
Rogers, S., Priddis, L. E., Michels, N., Tieman, M., & Winkle, L. J. V. (2019) · BMC Medical Education · doi:10.1186/s12909-019-1481-6 · Cited by 69
"Trust Me...": Psychological and Behavioral Predictors of Perceived Physician Empathy.
Silvester, J., Patterson, F., Koczwara, A., & Ferguson, E. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.2.519 · Cited by 69
The use of artificial intelligence and virtual reality in doctor-patient risk communication: A scoping review
Antel, R., Rahimi, S. A., Guadagno, E., Harley, J. M., & Poenaru, D. (2022) · Patient Education and Counseling · doi:10.1016/j.pec.2022.06.006 · Cited by 73
Research and methodology in healthcare interpreting
Pöchhacker, F. (2021) · Linguistica Antverpiensia New Series – Themes in Translation Studies · doi:10.52034/lanstts.v5i.157 · Cited by 68
How do providers assess antihypertensive medication adherence in medical encounters?
Bokhour, B. G., Berlowitz, D. R., Long, J. A., & Kressin, N. R. (2006) · Journal of General Internal Medicine · doi:10.1111/j.1525-1497.2006.00397.x · Cited by 68
Modeling patient-centered communication: Oncologist relational communication and patient communication involvement in breast cancer adjuvant therapy decision-making
Step, M. M., Rose, J. H., Albert, J. M., Cheruvu, V. K., & Siminoff, L. A. (2009) · Patient Education and Counseling · doi:10.1016/j.pec.2009.09.010 · Cited by 68
Assessment of a measure of relational communication for doctor–patient interactions
Gallagher, T. J., Hartung, P. J., & Gregory, S. W. (2001) · Patient Education and Counseling · doi:10.1016/s0738-3991(01)00126-4 · Cited by 65
Fatigue: a principal contributor to impaired quality of life in ANCA-associated vasculitis
Basu, N., Jones, G. T., Fluck, N., MacDonald, A. G., Pang, D., Dospinescu, P., Reid, D. M., & Macfarlane, G. J. (2010) · Lara D. Veeken · doi:10.1093/rheumatology/keq098 · Cited by 68
Nurse and patient communication profiles in a home-based telehealth intervention for heart failure management
Wakefield, B. J., Bylund, C. L., Holman, J. E., Ray, A. L., Scherubel, M., Kienzle, M. G., & Rosenthal, G. E. (2008) · Patient Education and Counseling · doi:10.1016/j.pec.2008.01.006 · Cited by 67
I Should Listen More
Faucett, H. A., Lee, M. L., & Carter, S. (2017) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3134679 · Cited by 69
Simulated patient’s feedback to improve communication skills of clerkship students
Qureshi, A. A., & Zehra, T. (2020) · BMC Medical Education · doi:10.1186/s12909-019-1914-2 · Cited by 67
Physician characteristics and the physician-patient relationship. Impact of sex, year of graduation, and specialty.
Barnsley, J. M., Williams, A. P., Cockerill, R. W., & Tanner, J. K. (1999) · PubMed Central · Cited by 66
Chapter 22 Economics of general practice
Scott, A. (2000) · Handbook of health economics · doi:10.1016/s1574-0064(00)80035-9 · Cited by 66
The Relationship between Checklist Scores on a Communication OSCE and Analogue Patients’ Perceptions of Communication
Mazor, K. M., Ockene, J. K., Rogers, H. J., Carlin, M. M., & Quirk, M. E. (2005) · Advances in Health Sciences Education · doi:10.1007/s10459-004-1790-2 · Cited by 66
Patient–provider communication and low-income adults: Age, race, literacy, and optimism predict communication satisfaction
Jensen, J. D., King, A. J., Guntzviller, L. M., & Davis, L. A. (2009) · Patient Education and Counseling · doi:10.1016/j.pec.2009.09.041 · Cited by 66
The electronic self report assessment and intervention for cancer: promoting patient verbal reporting of symptom and quality of life issues in a randomized controlled trial
Berry, D. L., Hong, F., Halpenny, B., Partridge, A. H., Fox, E. N., Fann, J. R., Wolpin, S. E., Lober, W. B., Bush, N. E., Parvathaneni, U., et al. (2014) · BMC Cancer · doi:10.1186/1471-2407-14-513 · Cited by 66
AnatOnMe
Ni, T., Karlson, A. K., & Wigdor, D. (2011) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1978942.1979437 · Cited by 66
Effectiveness of a multi-level implementation strategy for ASD interventions: study protocol for two linked cluster randomized trials
Brookman-Frazee, L. I., & Stahmer, A. C. (2018) · Implementation Science · doi:10.1186/s13012-018-0757-2 · Cited by 70
The mediating effect of trust on the relationship between doctor–patient communication and patients' risk perception during treatment
Wei, D., Xu, A., & Wu, X. (2019) · PsyCh Journal · doi:10.1002/pchj.327 · Cited by 69
Joking or Decision-Making? Affective and Instrumental Behaviour in Doctor-Parent-Child Communication
Tates, K., Meeuwesen, L., Bensing, J. M., & Elbers, E. (2002) · Psychology and Health · doi:10.1080/08870440290029548 · Cited by 65
Patient communication skills raining for improved communication competence in the primary care medical consultation
McGee, D. S., & Cegala, D. J. (1998) · Journal of Applied Communication Research · doi:10.1080/00909889809365517 · Cited by 67
Adolescent Health Transitions: Focus Group Study of Teens and Young Adults with Special Health Care Needs
Patterson, D. L., & Lanier, C. (1999) · Family & Community Health · doi:10.1097/00003727-199907000-00006 · Cited by 66
Language Barriers to Healthcare for Linguistic Minorities: The Case of Second Language-specific Health Communication Anxiety
Zhao, Y., Segalowitz, N. S., Voloshyn, A., Chamoux, E., & Ryder, A. G. (2019) · Health Communication · doi:10.1080/10410236.2019.1692488 · Cited by 65
Are Racial Differences in Patient–Physician Cancer Communication and Information Explained by Background, Predisposing, and Enabling Factors?
Manfredi, C., Kaiser, K., Matthews, A. K., & Johnson, T. P. (2010) · Journal of Health Communication · doi:10.1080/10810731003686598 · Cited by 65
Everyday use of patient-centred, motivational techniques in routine consultations between doctors and patients with diabetes
Moran, J., Bekker, H., & Latchford, G. J. (2008) · Patient Education and Counseling · doi:10.1016/j.pec.2008.07.006 · Cited by 70
Incorporating Spirituality in Primary Care
Isaac, K. S., Hay, J. L., & Lubetkin, E. I. (2016) · Journal of Religion and Health · doi:10.1007/s10943-016-0190-2 · Cited by 65
The medical practice of patient autonomy and cancer treatment refusals: a patients’ and physicians’ perspective
van Kleffens, T., van Baarsen, B., & van Leeuwen, E. (2003) · Social Science & Medicine · doi:10.1016/j.socscimed.2003.08.027 · Cited by 66
Dimensions of Patient Empowerment
Ouschan, R., Sweeney, J., & Johnson, L. W. (2000) · Health Marketing Quarterly · doi:10.1300/j026v18n01_08 · Cited by 64
Doctors' consultations with children and their parents: a model of competencies, outcomes and confounding influences
Crossley, J., & Davies, H. A. (2005) · Medical Education · doi:10.1111/j.1365-2929.2005.02231.x · Cited by 64
The meaning of nursing-home: ‘Waiting to go up to St. Peter, OK! Waiting house, sad but true’ — An Australian perspective
Tuckett, A. G. (2007) · Journal of Aging Studies · doi:10.1016/j.jaging.2006.08.001 · Cited by 64
The informational needs, satisfaction with communication, and psychological status of primary caregivers of cancer patients receiving chemotherapy
Iconomou, G., Vagenakis, A. G., & Kalofonos, H. P. (2001) · Supportive Care in Cancer · doi:10.1007/s005200100259 · Cited by 64
Exploring the relationships between participatory decision-making, visit duration, and general practitioners’ provision of argumentation to support their medical advice: Results from a content analysis
Labrie, N., & Schulz, P. J. (2015) · Patient Education and Counseling · doi:10.1016/j.pec.2015.01.017 · Cited by 63
Physician-user interaction and users' perceived service quality: evidence from Chinese mobile healthcare consultation
Tan, H., & Yan, M. (2020) · Information Technology and People · doi:10.1108/itp-01-2019-0039 · Cited by 63
Improving Interactions with Healthcare Robots: A Review of Communication Behaviours in Social and Healthcare Contexts
Johanson, D. L., Ahn, H. S., & Broadbent, E. (2020) · International Journal of Social Robotics · doi:10.1007/s12369-020-00719-9 · Cited by 63
Emergency Communications with Limited-English-Proficiency Populations
Meischke, H. W., Chavez, D., Bradley, S., Rea, T. D., & Eisenberg, M. S. (2010) · Prehospital Emergency Care · doi:10.3109/10903120903524948 · Cited by 63
Patient Education About Treatment in Cancer Care
Jansen, J., van Weert, J. C. M., van Dulmen, S., Heeren, T. J., & Bensing, J. M. (2007) · Cancer Nursing · doi:10.1097/01.ncc.0000281735.25609.af · Cited by 63
Patient‐Perceived Pressure from Clinicians for Labor Induction and Cesarean Delivery: A Population‐Based Survey of U.S. Women
Jou, J., Kozhimannil, K. B., Johnson, P. J., & Sakala, C. (2014) · Health Services Research · doi:10.1111/1475-6773.12231 · Cited by 63
Shared Decision-Making: Increases Autonomy in Substance-Dependent Patients
Joosten, E. A. G., de Jong, C. A. J., Oene, G. H. D. W.-V., Sensky, T., & van der Staak, C. P. F. (2011) · Substance Use & Misuse · doi:10.3109/10826084.2011.552931 · Cited by 63
Psychosocial aspects of functional gastrointestinal disorders
Budavari, A. I., & Olden, K. W. (2003) · Gastroenterology Clinics of North America · doi:10.1016/s0889-8553(03)00030-x · Cited by 63
Communication, information, and the parent–caregiver relationship in neonatal intensive care units: A review of the literature
Fazio, S. B., Dany, L., Dahan, S., & Tosello, B. (2022) · Archives de Pédiatrie · doi:10.1016/j.arcped.2022.05.013 · Cited by 62
P5 eHealth: An Agenda for the Health Technologies of the Future
Pravettoni, G., & Triberti, S. (2019) · Springer eBooks · doi:10.1007/978-3-030-27994-3 · Cited by 63
Impact of health beliefs, quality of life, and the physician-patient relationship on the treatment intentions of inflammatory bowel disease patients.
Goldring, A., Taylor, S. E., Kemeny, M., & Anton, P. (2002) · Health Psychology · doi:10.1037//0278-6133.21.3.219 · Cited by 60
The Association of Perceived Provider–Patient Communication and Relationship Quality With Colorectal Cancer Screening
Underhill, M. L., & Kiviniemi, M. T. (2012) · Health Education & Behavior · doi:10.1177/1090198111421800 · Cited by 69
The Discourse of Nurse-Patient Interactions
Staples, S. (2015) · Studies in corpus linguistics · doi:10.1075/scl.72 · Cited by 61

Authors: Ong, L. M. L., de Haes, J. C. J. M., Hoos, A. M., & Lammes, F. B.
Affiliations: Amsterdam UMC Location University of Amsterdam (NL)
Venue: Social Science & Medicine
Publisher: Elsevier BV
Published: 1995-04
Volume: 40
Issue: 7
Pages: 903-918
ISSN: 0277-9536 (ISSN-L)
DOI: 10.1016/0277-9536(94)00155-m
OpenAlex: W1967359323
Semantic Scholar: 45e23510ca64b41aade0ae069f039d29417fb400
Cited by: 2,430
References: 105
Citations by year: 2026: 56 · 2025: 76 · 2024: 75 · 2023: 75 · 2022: 87 · 2021: 95 · 2020: 118 · 2019: 101 · 2018: 98 · 2017: 115 · 2016: 108 · 2015: 142 · 2014: 99 · 2013: 124 · 2012: 78
FWCI: 7.70
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Social Science & Medicine (publishedVersion)
PubMed (publishedVersion)
Pure Amsterdam UMC (publishedVersion)
Data Archiving and Networked Services (DANS) (submittedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
Health Sciences › Health Professions › General Health Professions › Interpreting and Communication in Healthcare
Keywords: physician-patient communication, medical communication, interpersonal relationships, information sharing, treatment decision-making, privacy behavior, controlling behavior, patient satisfaction, medication adherence, psychiatric morbidity
MeSH terms: Communication, Humans, Patient Education as Topic, Physician-Patient Relations, Treatment Outcome

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Doctor-patient communication: A review of the literature

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks