The DOI matches its Crossref record; 103 of the 105 references it cites were found in a registry or an index.
Doctor-patient communication: A review of the literature
Abstract
Communication can be seen as the main ingredient in medical care. In reviewing doctor-patient communication, the following topics are addressed: (1) different purposes of medical communication; (2) analysis of doctor-patient communication; (3) specific communicative behaviors; (4) the influence of communicative behaviors on patient outcomes; and (5) concluding remarks. Three different purposes of communication are identified, namely: (a) creating a good inter-personal relationship; (b) exchanging information; and (c) making treatment-related decisions. Communication during medical encounters can be analyzed by using different interaction analysis systems (IAS). These systems differ with regard to their clinical relevance, observational strategy, reliability/validity and channels of communicative behavior. Several communicative behaviors that occur in consultations are discussed: instrumental (cure oriented) vs affective (care oriented) behavior, verbal vs non-verbal behavior, privacy behavior, high vs low controlling behavior, and medical vs everyday language vocabularies. Consequences of specific physician behaviors on certain patient outcomes, namely: satisfaction, compliance/adherence to treatment, recall and understanding of information, and health status/psychiatric morbidity are described. Finally, a framework relating background, process and outcome variables is presented.
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“We considered several communication assessment approaches to cluster these variables.(22,23) Communicative behaviour can be categorised following the axis verbal/non-verbal behaviour.”
From Socio-economic status of the patient and doctor–patient communication: does it make a difference? (2005) · cites this paper as [22]
In the citing paper
“Various studies have found that many patients are dissatisfied with the quality of the interaction with their healthcare provider.”
From Interventions for providers to promote a patient-centred approach in clinical consultations (2012) · cites this paper as Ong 1995
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Metadata
- Authors
- Ong, L. M. L., de Haes, J. C. J. M., Hoos, A. M., & Lammes, F. B.
- Affiliations
- Amsterdam UMC Location University of Amsterdam (NL)
- Venue
- Social Science & Medicine
- Publisher
- Elsevier BV
- Published
- 1995-04
- Volume
- 40
- Issue
- 7
- Pages
- 903-918
- ISSN
- 0277-9536 (ISSN-L)
- OpenAlex
- W1967359323
- Semantic Scholar
- 45e23510ca64b41aade0ae069f039d29417fb400
- Cited by
- 2,430
- References
- 105
- Citations by year
- 2026: 56 · 2025: 76 · 2024: 75 · 2023: 75 · 2022: 87 · 2021: 95 · 2020: 118 · 2019: 101 · 2018: 98 · 2017: 115 · 2016: 108 · 2015: 142 · 2014: 99 · 2013: 124 · 2012: 78
- FWCI
- 7.70
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Social Science & Medicine (publishedVersion)
- PubMed (publishedVersion)
- Pure Amsterdam UMC (publishedVersion)
- Data Archiving and Networked Services (DANS) (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Health Sciences › Health Professions › General Health Professions › Interpreting and Communication in Healthcare
- Keywords
- physician-patient communication, medical communication, interpersonal relationships, information sharing, treatment decision-making, privacy behavior, controlling behavior, patient satisfaction, medication adherence, psychiatric morbidity
- MeSH terms
- Communication, Humans, Patient Education as Topic, Physician-Patient Relations, Treatment Outcome
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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