Factors influencing attitudes toward cyber-counseling among China's Generation Z: A structural equation model
Open accessAbstract
Information technology developments have combined traditional face-to-face counseling with online- or cyber-counseling. As digital natives, Generation Z has easy access to cyber-counseling. However, their attitudes toward cyber-counseling remain unknown. This study explored these attitudes and relevant influencing factors among 1216 Chinese adolescents using self-report questionnaires. Descriptive analyses and structural equation modeling were used for data analysis. The model explained 27.7 % of the total variance, attitudes toward psychological help was the most influential, followed by attitudes toward the Internet and perceived behavioral control. The model was effective in explaining attitudes toward cyber-counseling, emphasizing the influence of attitudes toward psychological help.
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The effect of leader prohibitive voice behavior as a social cue may resonate more strongly with Millennials, who are more attuned to top-down modeling processes, whereas Generation Z may rely more on broader contextual or peer-based cues.
“Consequently, the effect of leader prohibitive voice behavior as a social cue may resonate more strongly with Millennials, who are more attuned to top-down modeling processes, whereas Generation Z may rely more on broader contextual or peer-based cues25.”
From Leader prohibitive voice shapes employee voice through psychological safety moderated by self-efficacy and generational differences (2025) · cites this paper as [25]
Generation Z employees tend to report higher anxiety and stress in ambiguous situations and rely more heavily on contextual signals of safety and fairness.
“Generation Z (born 1996–2010), who came of age amid economic volatility and technological disruption, tend to report higher anxiety and stress in ambiguous situations and rely more heavily on contextual signals of safety and fairness25,26.”
From Leader prohibitive voice shapes employee voice through psychological safety moderated by self-efficacy and generational differences (2025) · cites this paper as [25]
Generation Z employees report higher levels of anxiety and stress when facing ambiguity, compared to Millennials.
“Empirical studies suggest that Generation Z employees report higher levels of anxiety and stress when facing ambiguity, compared to Millennials, due to their exposure to economic volatility and rapid technological disruption during formative years25,26.”
From Leader prohibitive voice shapes employee voice through psychological safety moderated by self-efficacy and generational differences (2025) · cites this paper as [25]
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Analisis Perilaku Generasi Digital Native Terhadap Bank Syariah
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Cyber Counseling (2014-2023): A Bibliometric Study
Gusteti, M. U., & Neviyarni, N. (2023) · International Journal of Educational Dynamics · doi:10.24036/ijeds.v6i1.424
Ardi, Z., Ganefri, G., Putra, A. H., Hidayat, H., & Hidayati, A. (2026) · Islamic Guidance and Counseling Journal · doi:10.25217/0020258725500 · Cited by 2 · see citing works
Proposed framework of guidance and counseling 5.0 in an AI society: A systematic literature review
Saripah, I., Mulawarman, Muhammad, R., & Nadhirah, N. A. (2026) · Multidisciplinary Reviews · doi:10.31893/multirev.2026542
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- Authors
- Wang, J., Yuan, G. F., Shi, X., Tang, A., & Shi, W.
- Affiliations
- Sichuan University (CN)
- University of South Carolina (US)
- Corresponding author
- Shi, Wei
- Venue
- Archives of Psychiatric Nursing
- Publisher
- Elsevier BV
- Published
- 2022-10
- Volume
- 40
- Pages
- 124-131
- ISSN
- 0883-9417 (ISSN-L)
- OpenAlex
- W4284962865
- Cited by
- 24
- References
- 90
- Citations by year
- 2026: 3 · 2025: 5 · 2024: 7 · 2023: 6 · 2022: 3
- FWCI
- 4.62
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Archives of Psychiatric Nursing (publishedVersion, cc-by-nc-nd)
- PubMed (publishedVersion)
- Funders
- Fundamental Research Funds for the Central Universities
- Sichuan University (20827044B4020)
- Topics
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Keywords
- online counseling, Generation Z, adolescents, help-seeking attitudes, attitudes toward the Internet, perceived behavioral control, China
- MeSH terms
- Adolescent, Attitude, China, Counseling, Humans, Surveys and Questionnaires
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