Integrated dementia care: A qualitative evidence synthesis of the experiences of people living with dementia, informal carers and healthcare professionals
Open accessAbstract
Background In order to provide improved care provision, integrated care services are being developed. However, little is known about how people living with dementia, their families and healthcare professionals experience integrated care. Therefore, the purpose of this review of the qualitative literature was to examine the experiences and perceptions of integrated dementia care.Methods This qualitative review synthesised findings from included studies identified from a comprehensive literature search. Searches included: five electronic databases, journal handsearching, and reference list searching of relevant literature reviews and the final included studies.Findings Three overarching themes were identified: 1) Ways of working which facilitate the delivery of integrated dementia care; 2) Informal carers as equal partners in care provision and decision making; and 3) Challenges leading to fragmented and disjointed integrated dementia care. For integrated care to be successful, communication and collaboration between healthcare professionals, and the involvement of informal carers is needed. Multidisciplinary teams and employing case managers to coordinate care provision can improve communication and collaboration. However, distrust between healthcare professionals and a lack of a central database to access and share information often hinders the development of integrated dementia care service provision.Conclusion Integrated dementia care can be successful and well received by people living with dementia and their families when certain conditions are met. However, given the negative consequences fragmented and disjointed care can have on people living with dementia and their families, action is needed to further support the development of integrated dementia care services.
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Caregivers reported difficulties navigating decentralized systems, often encountering conflicting information or disjointed care when transitioning between hospital, home, or long-term care settings.
“Caregivers reported difficulties navigating decentralized systems, often encountering conflicting information or disjointed care when transitioning between hospital, home, or long-term care settings (Groenvynck et al., 2022; Hanson et al., 2019; Smith et al., 2021).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Smith et al., 2021
Section 1.1 describes informal carers’ difficulty navigating fragmented services and unreliable transfers from hospital to home. Section 3.5 reports that carers were sometimes not informed of care changes and had to seek information themselves; the care-continuity section describes confusion caused by fragmented care. The copy supports disjointed care and information gaps, but does not specifically report caregivers receiving conflicting information. (LLM, conf=0.83)
Experimental — accuracy not yet measuredPeople with dementia often experience care fragmentation.
“Despite the critical importance of coordinated care during these transitions, people with dementia often experience care fragmentation (Fogg et al., 2018; Martin et al., 2020; Smith et al., 2021).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Smith et al., 2021
This synthesis reveals that problems of disjointed care and limited continuity continue to affect people with dementia and their families.
“Previous studies have similarly highlighted the negative impact of disjointed care and limited continuity across settings (Britton & Zimmermann, 2022; Smith et al., 2021), yet this present synthesis reveals that such problems continue to affect people with dementia and their families.”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Smith et al., 2021
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Carter, C., Rotsaert, C., Fernandes, P., & Holyoke, P. (2026) · International Journal of Integrated Care · doi:10.5334/ijic.9872
Beishon, L., Nobels, A., Mariana, A., Bogdanovic, N., Cowan, R., Crowther, G., Flôr-Rodrigues, B., Frisardi, V., Geoghegan, C., Miot, S., et al. (2026) · European Geriatric Medicine · doi:10.1007/s41999-026-01620-w
- Authors
- Smith, R., Martin, A., Wright, T., Hulbert, S., & Hatzidimitriadou, E.
- Affiliations
- Canterbury Christ Church University (GB)
- Corresponding author
- Smith, Raymond
- Venue
- Archives of Gerontology and Geriatrics
- Publisher
- Elsevier BV
- Published
- 2021-11
- Volume
- 97
- Pages
- 104471
- ISSN
- 0167-4943 (ISSN-L)
- OpenAlex
- W3174228302
- Cited by
- 49
- References
- 52
- Citations by year
- 2026: 7 · 2025: 17 · 2024: 12 · 2023: 4 · 2022: 8 · 2021: 1
- FWCI
- 1.12
- Type
- journal article
- Language
- en
- Open access
- green
- kar.kent.ac.uk
- Licence
- Locations
- Archives of Gerontology and Geriatrics (publishedVersion)
- PubMed (publishedVersion)
- Kent Academic Repository (University of Kent) (submittedVersion)
- Funders
- Interreg Europe
- Topics
- Health Sciences › Medicine › Psychiatry and Mental health › Dementia and Cognitive Impairment Research
- Health Sciences › Health Professions › General Health Professions › Interprofessional Education and Collaboration
- Health Sciences › Health Professions › General Health Professions › Geriatric Care and Nursing Homes
- Keywords
- dementia care, informal caregivers, people with dementia, healthcare workers, care fragmentation, multidisciplinary team, case managers, communication and collaboration, information sharing, patient and caregiver experiences
- MeSH terms
- Communication, Delivery of Health Care, Dementia, Health Personnel, Humans, Caregivers
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