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Cited by 345

The DOI matches its Crossref record; 65 of the 65 references it cites were found in a registry or an index.

When the customer is wrong: A review of research on aggression and sexual harassment in service encounters

Yagil, Dana·2008·Aggression and Violent Behavior
DOI 10.1016/j.avb.2008.03.002
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Crossref · 10.1016/j.avb.2008.03.002

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Metadata

Authors
Yagil, D.
Venue
Aggression and Violent Behavior
Publisher
Elsevier BV
Published
2008-03
Volume
13
Issue
2
Pages
141-152
ISSN
1359-1789 (ISSN-L)
DOI
10.1016/j.avb.2008.03.002
OpenAlex
W2016723315
Cited by
345
References
65
FWCI
27.88
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: When the customer is wrong: A review of research on aggression and sexual harassment in service encounters. https://app.cochat.ai/papers/10.1016/j.avb.2008.03.002
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Yagil, D. (2008). When the customer is wrong: A review of research on aggression and sexual harassment in service encounters. Aggression and Violent Behavior. https://doi.org/10.1016/j.avb.2008.03.002

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.