The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
An overview of online trust: Concepts, elements, and implications
Open accessAbstract
Lack of trust has been repeatedly identified as one of the most formidable barriers to people for engaging in e-commerce, involving transactions in which financial and personal information is submitted to merchants via the Internet. The future of e-commerce is tenuous without a general climate of online trust. Building consumer trust on the Internet presents a challenge for online merchants and is a research topic of increasing interest and importance. This paper provides an overview of the nature and concepts of trust from multi-disciplinary perspectives, and it reviews relevant studies that investigate the elements of online trust. Also, a framework of trust-inducing interface design features articulated from the existing literature is presented. The design features were classified into four dimensions, namely (1) graphic design, (2) structure design, (3) content design, and (4) social-cue design. By applying the design features identified within this framework to e-commerce web site interfaces, online merchants might then anticipate fostering optimal levels of trust in their customers.
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Consumer trust, value, and loyalty in relational exchanges
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196
Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163
Building consumer trust online
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999) · Communications of the ACM · doi:10.1145/299157.299175 · Cited by 2,132
A trust model for consumer Internet shopping
Lee, M. K. O., & Turban, E. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044227 · Cited by 2,012
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · cited 1×
“The use of real photographs, rather than cartoons, was recommended by Karvonen and Parkkinen (2001). Generally, high-quality photographs of products and well-chosen images generate consumer confidence that can be transferred to other aspects of the web site.”
Background
Cited by
The impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688
Dhamija, R., Tygar, J. D., & Hearst, M. (2006) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/1124772.1124861 · Cited by 1,376
Hassanein, K., & Head, M. (2007) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.11.018 · Cited by 986
A meta-analysis of online trust relationships in e-commerce.
Kim, Y., & Peterson, R. A. (2017) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2017.01.001 · Cited by 541
Privacy, Trust, and Self-Disclosure Online
Joinson, A. N., Reips, U.-D., Buchanan, T., & Schofield, C. B. P. (2010) · Human–Computer Interaction · doi:10.1080/07370020903586662 · Cited by 503
Metadata
- Authors
- Wang, Y. D., & Emurian, H. H.
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2005-01
- Volume
- 21
- Issue
- 1
- Pages
- 105-125
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2042214850
- Cited by
- 981
- References
- 8
- FWCI
- 34.15
- Type
- journal article
- Language
- en
- Open access
- green
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
