A snapshot of the first encounters of visually disabled users with the Web
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“Retrospective reporting of experiences (Kujala et al., 2011) and, especially, diaries have been used to capture human interaction over time as opposed to traditional studies in the laboratory, which force users to interact with established stimuli in order to accomplish specific tasks.”
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“In addition to being constrained by their abilities and design flaws, if visually disabled individuals are not familiar with the Web and its idiosyncrasies, the problems that emerge can severely hinder the interaction and consequently bring about frustration on users (Lazar et al., 2007).”
BackgroundGuidelines are only half of the story: accessibility problems encountered by blind users on the web
Power, C., Freire, A., Petrie, H., & Swallow, D. (2012) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/2207676.2207736 · Cited by 327 · cited 1× · see citing works
“However, research suggests that users still find a number of accessibility related problems even if guidelines are satisfied (Power et al., 2012).”
BackgroundA survey of software learnability: metrics, methodologies and guidelines
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BackgroundSnoddy, G. S. (1926) · Journal of Applied Psychology · doi:10.1037/h0075814 · Cited by 275 · cited 1× · see citing works
“Under these constraints, the evolution of the users’ performance is regular and thus predictable by the Power Law of Practice (Snoody, 1926).”
BackgroundA field study of exploratory learning strategies
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“, 2004) as well as the tasks (Sellen et al., 2002) and activities (Lindley et al.”
BackgroundMethodLearning to use word processors
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BackgroundHuman-Computer Interaction – INTERACT 2011
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“Exceptionally, research has been conducted to investigate the evolution of usability in terms of user frustration (Mendoza and Novick, 2005), and to keep track of user performance over time (Vaughan and Courage, 2007).”
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“The interaction problems encountered by visually disabled users in the Web environment are primarily triggered by poorly designed websites in terms of information architecture (Hochheiser and Lazar, 2010), usability (Leporini and Patern, 2004) and accessibility (Caldwell et al., 2008).”
BackgroundCoping tactics employed by visually disabled users on the web
Vigo, M., & Harper, S. (2013) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2013.08.002 · Cited by 75 · cited 3× · see citing works
“Therefore, we argue that automatic detection of coping tactics is key to intervene in those situations in which support to recover from failure is needed (Vigo and Harper, 2013b).”
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“These situations provide insights about the coping strategies that are adopted in analogous situations on the Web, where mobility and autonomy are limited (Moos, 1976).”
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“Literature suggests that, compared to their younger counterparts, elderly users make fewer mistakes and it takes them more time to accomplish their tasks; however, they are as effective as younger adults (Fairweather, 2008; Lunn and Harper, 2011).”
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“, 2002) and activities (Lindley et al., 2012) they carry out.”
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Hochheiser, H., & Lazar, J. (2010) · Interacting with Computers · doi:10.1016/j.intcom.2010.02.003 · Cited by 28 · cited 2× · see citing works
“The interaction problems encountered by visually disabled users in the Web environment are primarily triggered by poorly designed websites in terms of information architecture (Hochheiser and Lazar, 2010), usability (Leporini and Patern, 2004) and accessibility (Caldwell et al., 2008).”
BackgroundEvaluating accessibility-in-use
Vigo, M., & Harper, S. (2013) · International Cross-Disciplinary Conference on Web Accessibility (W4A) · doi:10.1145/2461121.2461136 · Cited by 23 · cited 3× · see citing works
“Therefore, we argue that automatic detection of coping tactics is key to intervene in those situations in which support to recover from failure is needed (Vigo and Harper, 2013b).”
BackgroundSelf-citationSIG: capturing longitudinal usability
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“Exceptionally, research has been conducted to investigate the evolution of usability in terms of user frustration (Mendoza and Novick, 2005), and to keep track of user performance over time (Vaughan and Courage, 2007).”
BackgroundProviding assistance to older users of dynamic Web content
Lunn, D. R., & Harper, S. (2011) · Computers in Human Behavior · doi:10.1016/j.chb.2011.06.004 · Cited by 16 · cited 2× · see citing works
“Literature suggests that, compared to their younger counterparts, elderly users make fewer mistakes and it takes them more time to accomplish their tasks; however, they are as effective as younger adults (Fairweather, 2008; Lunn and Harper, 2011).”
BackgroundSelf-citation"It's simply integral to what I do" : Enquiries into how the web is weaved into everyday life
Lindley, S. E., Meek, S., Sellen, A. J., & Harper, R. (2012) · Cited by 1 · see citing works
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4 of the 51 references couldn’t be matched to a known paper.
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Giraud, S., Thérouanne, P., & Steiner, D. D. (2017) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2017.10.011 · Cited by 94 · see citing works
Vollenwyder, B., Petralito, S., Iten, G. H., Brühlmann, F., Opwis, K., & Mekler, E. D. (2023) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2022.102956 · Cited by 62 · see citing works
Xie, I., Babu, R., Lee, T.-H., Castillo, M. D., You, S., & Hanlon, A. M. (2019) · Information Processing & Management · doi:10.1016/j.ipm.2019.102110 · Cited by 57 · see citing works
Prejudices, memories, expectations and confidence influence experienced accessibility on the Web
Aizpurua, A., Arrue, M., & Vigo, M. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.04.035 · Cited by 50 · see citing works
“Designing with familiarity and learnability principles helps in removing this uncertainty while may help boosting the experience of users (Vigo and Harper, 2014).”
BackgroundSelf-citationSalient beliefs influencing the intention to consider Web Accessibility
Vollenwyder, B., Iten, G. H., Brühlmann, F., Opwis, K., & Mekler, E. D. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2018.11.016 · Cited by 46 · see citing works
The Tangible Desktop: A Multimodal Approach to Nonvisual Computing
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“The large corpus of input commands required to operate audio interfaces impose significant hurdles as users first familiarize themselves, only to become a constraint on efficiency with increasing expertise [47].”
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“Designers from the DL perspective should provide additional assistance to help blind users recover from failures (Vigo & Harper, 2014) by suggesting that users try an alternate approach or a different strategy.”
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Xie, I., Babu, R., Lee, H. S., Wang, S., & Lee, T.-H. (2021) · Journal of the Association for Information Science and Technology · doi:10.1002/asi.24469 · Cited by 16 · see citing works
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“…of studies indicate that BVI users employ various tactics to cope with help-seeking situations that hinder their interactions with the Web (Lazar et al., 2012; Lunn et al., 2011; Rodrigues, Nicolau, Montague, Guerreiro, & Guerreiro, 2020; Sahasrabudhe & Singh, 2020; Vigo & Harper, 2013, 2014).”
BackgroundInfluentialVollenwyder, B., Opwis, K., & Brühlmann, F. (2020) · Lecture notes in computer science · doi:10.1007/978-3-030-58796-3_35 · Cited by 6 · see citing works
Estudo na literatura indexada na base Scopus sobre acessibilidade na web
Guimarães, Í. J. B., de Araújo, W. J., & de Sousa, M. R. F. (2020) · Investigación Bibliotecológica Archivonomía Bibliotecología e Información · doi:10.22201/iibi.24488321xe.2020.82.58086 · Cited by 3 · see citing works
Developing a blind user mental model (BlUMM) for web browsing
Sulong, S., & Yusof, R. J. R. (2023) · Universal Access in the Information Society · doi:10.1007/s10209-023-01035-5 · Cited by 2 · see citing works
“More critical to this study are the results of Vigo and Harper [57].”
Chan, N. N., Ooi, P. B., Ku, W. L., & Ong, K. W. (2024) · Behaviour and Information Technology · doi:10.1080/0144929x.2024.2374893 · Cited by 2 · see citing works
“However, amidst these challenges, contemporary evidence suggests a transformative role of the Internet and communication technologies in the lives of youth with VI (Vigo and Harper 2014).”
A Multi-Perspective Theoretical Analysis to Web Accessibility
Peixoto, C., Branco, F., Martins, J., & Gonçalves, R. (2017) · Advances in human and social aspects of technology book series · doi:10.4018/978-1-5225-1868-6.ch006 · Cited by 1 · see citing works
A multiperspective web accessibility adoption model
Peixoto, C., Martins, J., Gonçalves, R., & Branco, F. (2016) · Iberian Conference on Information Systems and Technologies (CISTI) · doi:10.1109/cisti.2016.7521464
“Este processo pode ser entendido como uma aprendizagem, uma vez que os utilizadores ganham conhecimento factual e especializado para lidar com os desafios durante a sua interação [10].”
BackgroundBlind and Visually Impaired Users Adaptation to Web Environments: A Qualitative Study
Saqr, R. (2016) · Digital Commons - University of South Florida (University of South Florida)
Understanding the interaction strategies of blind health IT users: a qualitative study
Sahasrabudhe, S. (2018) · NC Digital Online Collection of Knowledge and Scholarship (The University of North Carolina at Greensboro)
A Multi-Perspective Theoretical Analysis to Web Accessibility
Peixoto, C., Branco, F., Martins, J., & Gonçalves, R. (2021) · IGI Global eBooks · doi:10.4018/978-1-7998-7297-9.ch005
- Authors
- Vigo, M., & Harper, S.
- Affiliations
- University of Manchester (GB)
- Corresponding author
- Vigo, Markel
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2014-05
- Volume
- 34
- Pages
- 203-212
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2136189662
- Cited by
- 20
- References
- 51
- Citations by year
- 2024: 1 · 2023: 3 · 2022: 1 · 2021: 3 · 2020: 2 · 2019: 1 · 2018: 2 · 2017: 4 · 2016: 2 · 2015: 1
- FWCI
- 11.08
- Type
- journal article
- Language
- en
- Open access
- Licence
- Locations
- Computers in Human Behavior (publishedVersion)
- Research Explorer (The University of Manchester) (publishedVersion, cc-by-nc-nd)
- Funders
- Eusko Jaurlaritza
- Topics
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Health Sciences › Health Professions › Occupational Therapy › Assistive Technology in Communication and Mobility
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- visually impaired users, assistive technology, web navigation, novice users, user adaptation, task efficiency, user autonomy, web accessibility
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