The DOI matches its Crossref record; 66 of the 71 references it cites were found in a registry or an index.
Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults
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“This pattern aligns with previous literature on social chatbots leading to better consumer satisfaction [69] and social outcomes for older adults [70].”
From Generative AI Mental Health Chatbots as Therapeutic Tools: Systematic Review and Meta-Analysis of Their Role in Reducing Mental Health Issues (2025) · cites this paper as [70]
Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
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McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
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Machines and Mindlessness: Social Responses to Computers
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Kreijns, K., Kirschner, P. A., & Jochems, W. M. G. (2003) · Computers in Human Behavior · doi:10.1016/s0747-5632(02)00057-2 · Cited by 1,710
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
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Flagged first, then by citations
5 of the 71 references couldn’t be matched to a known paper.
Research works printed but not linked: 1
- Ryu, 2005, The psychometric structure of pedagogical agent persona, Technology, Instruction, Cognition and Learning, 2, 291
Cited by
Sorted by citations
Ashfaq, M., Yun, J., Yu, S., & Loureiro, S. M. C. (2020) · Telematics and Informatics · doi:10.1016/j.tele.2020.101473 · Cited by 1,200
McLean, G., & Osei-Frimpong, K. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.05.009 · Cited by 762
An Emerging Theory of Avatar Marketing
Miao, F., Kozlenkova, I. V., Wang, H., Xie, T., & Palmatier, R. W. (2022) · Journal of Marketing · doi:10.1177/0022242921996646 · Cited by 688
McLean, G., & Wilson, A. M. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.07.002 · Cited by 726
Rapp, A., Curti, L., & Boldi, A. (2021) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2021.102630 · Cited by 733
Metadata
- Authors
- Chattaraman, V., Kwon, W.-S., Gilbert, J. E., & Ross, K.
- Affiliations
- Auburn University (US)
- University of Florida (US)
- Corresponding author
- Chattaraman, Veena
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2019-01
- Volume
- 90
- Pages
- 315-330
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2889310216
- Cited by
- 510
- References
- 71
- Citations by year
- 2026: 95 · 2025: 114 · 2024: 106 · 2023: 69 · 2022: 56 · 2021: 42 · 2020: 23 · 2019: 5
- FWCI
- 9.54
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- Locations
- Computers in Human Behavior (acceptedVersion)
- Funders
- National Science Foundation (IIS-1527182, IIS-1527302)
- Alabama Agricultural Experiment Station
- Hatch program of the National Institute of Food and Agriculture, U.S. Department of Agriculture
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Keywords
- older adults, task-based interaction, reciprocity, perceived interactivity, trust, self-efficacy, perceived ease of use, perceived usefulness, agent design
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