Cited by 510AI in Service InteractionsTechnology Use by Older AdultsSocial Robot Interaction and HRI

The DOI matches its Crossref record; 66 of the 71 references it cites were found in a registry or an index.

Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults

Open access

Chattaraman, Veena, Kwon, Wi-Suk, Gilbert, Juan E., Ross, Kassandra·2019·Computers in Human Behavior

DOI 10.1016/j.chb.2018.08.048

Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1016/j.chb.2018.08.048

Cites

66 of 66 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Self-efficacy: The exercise of control
Bandura, A., Freeman, W. H., & Lightsey, R. (1999) · Journal of Cognitive Psychotherapy · doi:10.1891/0889-8391.13.2.158 · Cited by 46,835
Self-efficacy: the exercise of control
(1997) · Choice Reviews Online · doi:10.5860/choice.35-1826 · Cited by 24,451
Social Cognitive Theory: An Agentic Perspective
Bandura, A. (2001) · Annual Review of Psychology · doi:10.1146/annurev.psych.52.1.1 · Cited by 15,510
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
The media equation: how people treat computers, television, and new media like real people and places
(1997) · Choice Reviews Online · doi:10.5860/choice.34-3702 · Cited by 4,872
Machines and Mindlessness: Social Responses to Computers
Nass, C., & Moon, Y. (2000) · Journal of Social Issues · doi:10.1111/0022-4537.00153 · Cited by 4,022
Identifying the pitfalls for social interaction in computer-supported collaborative learning environments: a review of the research
Kreijns, K., Kirschner, P. A., & Jochems, W. M. G. (2003) · Computers in Human Behavior · doi:10.1016/s0747-5632(02)00057-2 · Cited by 1,710
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
Komiak, S. Y. X., & Benbasat, I. (2006) · MIS Quarterly · doi:10.2307/25148760 · Cited by 1,374
Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers
Moon, Y. (2000) · Journal of Consumer Research · doi:10.1086/209566 · Cited by 842
Developing a scale to measure the interactivity of websites
Liu, Y. (2003) · Journal of Advertising Research · doi:10.2501/jar-43-2-207-216 · Cited by 659
The benefit of being physically present: A survey of experimental works comparing copresent robots, telepresent robots and virtual agents
Li, J. (2015) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2015.01.001 · Cited by 652
The impact of the online and offline features on the user acceptance of Internet shopping malls
Ahn, T. D., Ryu, S., & Han, I. (2004) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2004.05.001 · Cited by 628
Tech Adoption Climbs Among Older Adults
Perrin, M. A. A. A. (2017) · Cited by 609
Asset Allocation and Information Overload: The Influence of Information Display, Asset Choice, and Investor Experience
Agnew, J. R., & Szykman, L. R. (2005) · Journal of Behavioral Finance · doi:10.1207/s15427579jpfm0602_2 · Cited by 561
Comparative longitudinal structural analyses of the growth and decline of multiple intellectual abilities over the life span.
McArdle, J. J., Ferrer-Caja, E., Hamagami, F., & Woodcock, R. W. (2002) · Developmental Psychology · doi:10.1037/0012-1649.38.1.115 · Cited by 544
Relational agents: a model and implementation of building user trust
Bickmore, T., & Cassell, J. (2001) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/365024.365304 · Cited by 479
Information searching strategies in web-based science learning: the role of internet self-efficacy
Tsai, M.-J., & Tsai, C.-C. (2003) · Innovations in Education and Teaching International · doi:10.1080/1355800032000038822 · Cited by 470
Close Relationships: A Sourcebook
Hendrick, C., & Hendrick, S. S. (2000) · Sage eBooks · doi:10.4135/9781452220437 · Cited by 452
Research-Based Design of Pedagogical Agent Roles: a Review, Progress, and Recommendations
Kim, Y. A., & Baylor, A. L. (2015) · International Journal of Artificial Intelligence in Education · doi:10.1007/s40593-015-0055-y · Cited by 450
The effects of information overload on consumers’ subjective state towards buying decision in the internet shopping environment
Chen, Y.-C., Shang, R., & Kao, C.-Y. (2008) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2008.09.001 · Cited by 445
Influences of online store perception, shopping enjoyment, and shopping involvement on consumer patronage behavior towards an online retailer
Kim, J., Fiore, A. M., & Lee, H. (2006) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2006.05.001 · Cited by 413
Silicon sycophants: the effects of computers that flatter
Fogg, B. J., & Nass, C. (1997) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1996.0104 · Cited by 361
Using the internet: Skill related problems in users’ online behavior
van Deursen, A. J. A. M., & van Dijk, J. A. G. M. (2009) · Interacting with Computers · doi:10.1016/j.intcom.2009.06.005 · Cited by 361
A Social-Cognitive Framework for Pedagogical Agents as Learning Companions
Kim, Y. A., & Baylor, A. L. (2006) · Educational Technology Research and Development · doi:10.1007/s11423-006-0637-3 · Cited by 319
Problematizing the Digital Literacy Paradox in the Context of Older Adults’ ICT Use: Aging, Media Discourse, and Self-Determination
Schreurs, K., Quan‐Haase, A., & Martin, K. (2017) · Canadian Journal of Communication · doi:10.22230/cjc.2017v42n2a3130 · Cited by 318
Avatars as salespeople: Communication style, trust, and intentions
Keeling, K. A., Mcgoldrick, P. J., & Beatty, S. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2008.12.015 · Cited by 275
External manifestations of trustworthiness in the interface
Cassell, J., & Bickmore, T. (2000) · Communications of the ACM · doi:10.1145/355112.355123 · Cited by 255
Persuasive robotic assistant for health self-management of older adults: design and evaluation of social behaviors
Looije, R., Neerincx, M. A., & Cnossen, F. (2010) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2009.08.007 · Cited by 243
ROBOTS AS SOCIAL ACTORS: AURORA AND THE CASE OF AUTISM
Dautenhahn, K. (1999) · Cited by 204
Age and working memory: the role of perceptual speed, the central executive, and the phonological loop
Fisk, J. E., & Warr, P. (1996) · Psychology and Aging · doi:10.1037/0882-7974.11.2.316 · Cited by 173
Virtual agents in retail web sites: Benefits of simulated social interaction for older users
Chattaraman, V., Kwon, W., & Gilbert, J. E. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2012.06.009 · Cited by 161
Self-citation
Psychological barriers to Internet usage among older adults in the UK
Adams, N., Stubbs, D., & Woods, V. (2005) · Medical Informatics and the Internet in Medicine · doi:10.1080/14639230500066876 · Cited by 149
How older people account for their experiences with interactive technology
Turner, P. A., Turner, S., & de Walle, G. V. (2007) · Behaviour and Information Technology · doi:10.1080/01449290601173499 · Cited by 147
Do elderly people prefer a conversational humanoid as a shopping assistant partner in supermarkets?
Iwamura, Y., Shiomi, M., Kanda, T., Ishiguro, H., & Hagita, N. (2011) · ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1145/1957656.1957816 · Cited by 140
Special Issue: Finite State Methods in Natural Language Processing
Karttunen, L., Koskenniemi, K., & Noord, V. G. (2003) · Cited by 124
Animated agents and learning: Does the type of verbal feedback they provide matter?
Lin, L., Atkinson, R. K., Christopherson, R. M., Joseph, S. S., & Harrison, C. J. (2013) · Computers & Education · doi:10.1016/j.compedu.2013.04.017 · Cited by 124
Rapport with Virtual Agents: What Do Human Social Cues and Personality Explain?
Čereković, A., Aran, O., & Gática-Pérez, D. (2016) · IEEE Transactions on Affective Computing · doi:10.1109/taffc.2016.2545650 · Cited by 114
Corporate Social Responsibility and the Communication Imperative
Chaudhri, V. A. (2014) · International Journal of Business Communication · doi:10.1177/2329488414525469 · Cited by 109
Closing the gender gap in STEM with friendly male instructors? On the effects of rapport behavior and gender of a virtual agent in an instructional interaction
Krämer, N. C., Karacora, B., Lucas, G., Dehghani, M., Rüther, G., & Gratch, J. S. (2016) · Computers & Education · doi:10.1016/j.compedu.2016.04.002 · Cited by 102
Online Shopping and E-Commerce
Anderson, A. S. A. M. (2016) · Cited by 98
Internet-Based Patient-Physician Electronic Communication Applications: Patient Acceptance and Trust
Klein (2007) · e-Service Journal · doi:10.2979/esj.2007.5.2.27 · Cited by 95
Beyond Butlers: Intelligent Agents as Mentors
Baylor, A. L. (2000) · Journal of Educational Computing Research · doi:10.2190/1ebd-g126-tfcy-a3k6 · Cited by 86
International Conference on Intelligent Virtual Agents
Matthews, A., Anderson, N. P., Anderson, J. R., & Jack, M. A. (2008) · Lecture notes in computer science · Cited by 81
Physical vs. Virtual Agent Embodiment and Effects on Social Interaction
Thellman, S., Silvervarg, A., Gulz, A., & Tom Ziemke, B. (2016) · Lecture notes in computer science · doi:10.1007/978-3-319-47665-0_44 · Cited by 75
Simulating Instructional Roles through Pedagogical Agents
Baylor, A. L., Kim, Y., & Ph., D. (2005) · Cited by 72
Variability among older adults in Internet health information-seeking performance
Czaja, S. J., Sharit, J., Hernández, M., Nair, S. N., & Loewenstein, D. (2010) · Gerontechnology · doi:10.4017/gt.2010.09.01.004.00 · Cited by 70
How do learners respond to pedagogical agents that deliver social-oriented non-task messages? Impact on student learning, perceptions, and experiences
Veletsianos, G. (2011) · Computers in Human Behavior · doi:10.1016/j.chb.2011.09.010 · Cited by 65
Communication in Close Relationships
Burleson, B. R., Metts, S., & Kirch, M. W. (2000) · Sage eBooks · doi:10.4135/9781452220437.n18 · Cited by 61
Predictive Power of the Sources of Primary School Students' Self-Efficacy Beliefs on Their Self-Efficacy Beliefs for Learning and Performance
Arslan, A. (2012) · Educational Sciences Theory & Practice · Cited by 59
What would you Ask a conversational Agent? Observations of Human-Agent Dialogues in a Museum Setting
Robinson, S. M., Traum, D. R., Ittycheriah, M., & Henderer, J. (2008) · Language Resources and Evaluation Conference (LREC) · doi:10.63317/3bs9odrfj3mf · Cited by 58
The Role of Reciprocity in Verbally Persuasive Robots
Lee, S. A., & Liang, Y. J. (2016) · Cyberpsychology Behavior and Social Networking · doi:10.1089/cyber.2016.0124 · Cited by 57
The impact and implications of virtual character expressiveness on learning and agent–learner interactions
Veletsianos, G. (2009) · Journal of Computer Assisted Learning · doi:10.1111/j.1365-2729.2009.00317.x · Cited by 55
The value of tailored communication for person‐centred outcomes
van Dulmen, S. (2010) · Journal of Evaluation in Clinical Practice · doi:10.1111/j.1365-2753.2010.01586.x · Cited by 50
Robots or Agents – Neither Helps You More or Less During Second Language Acquisition
Pütten, A. M. R.-V. D., Straßmann, C., & Krämer, N. C. (2016) · Lecture notes in computer science · doi:10.1007/978-3-319-47665-0_23 · Cited by 43
Long-term student experiences in a hybrid, open-ended and problem based Adventure Learning program
Veletsianos, G., & Doering, A. (2010) · Australasian Journal of Educational Technology · doi:10.14742/ajet.1096 · Cited by 38
Speech technology on trial: Experiences from the August system
Gustafson, J., & Bell, L. (2000) · Natural Language Engineering · doi:10.1017/s1351324900002485 · Cited by 37
Reciprocity in Computer–Human Interaction: Source-Based, Norm-Based, and Affect-Based Explanations
Lee, S. A., & Liang, Y. J. (2015) · Cyberpsychology Behavior and Social Networking · doi:10.1089/cyber.2014.0458 · Cited by 31
Patient–Clinician Mobile Communication: Analyzing Text Messaging Between Adolescents with Asthma and Nurse Case Managers
Yoo, W., Kim, S. Y., Hong, Y. A., Chih, M., Shah, D. V., & Gustafson, D. H. (2014) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2013.0359 · Cited by 29
The effects of ageing and website ergonomic quality on internet information searching
Chevalier, A., Dommès, A., & MARTINS, D. (2012) · Ageing and Society · doi:10.1017/s0144686x12000323 · Cited by 23
Investigation of differences on impressions of and behaviors toward real and virtual robots between elder people and university students
Nomura, T., & Sasa, M. (2009) · International Conference on Rehabilitation Robotics · doi:10.1109/icorr.2009.5209626 · Cited by 22
Negative Feedback In Your Face: Examining the Effects of Proxemics and Gender on Learning
Jeong, D. C., Feng, D., Krämer, N. C., Miller, L. C., & Marsella, S. (2017) · Lecture notes in computer science · doi:10.1007/978-3-319-67401-8_19 · Cited by 21
Measuring task-specific perceptions of the world wide web
Page‐Thomas, K. (2006) · Behaviour and Information Technology · doi:10.1080/01449290500347962 · Cited by 20
Behavior and preference in minimal personality
Chen, Y., Naveed, A., & Porzel, R. (2010) · INTERNATIONAL CONFERENCE ON MULTIMODAL INTERACTION · doi:10.1145/1891903.1891963 · Cited by 14
Experimental Evaluation of Affective Embodied Agents in an Information Literacy Game
Guo, Y. R., Goh, D. H., Muhamad, H. B. H., Ong, B. K., & Lei, Z. (2016) · ACM/IEEE Joint Conference on Digital Libraries · doi:10.1145/2910896.2910897 · Cited by 9
Pedagogical Agents: Pedagogical Interventions via Integration of Task-oriented and Socially Oriented Conversation
Haake, M., Silvervarg, A., Tärning, B., Sjödén, B., Pareto, L., & Gulz, A. (2010) · Lund University Publications (Lund University) · Cited by 5

Research works printed but not linked: 1

Ryu, 2005, The psychometric structure of pedagogical agent persona, Technology, Instruction, Cognition and Learning, 2, 291

Sorted by citations

I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
Ashfaq, M., Yun, J., Yu, S., & Loureiro, S. M. C. (2020) · Telematics and Informatics · doi:10.1016/j.tele.2020.101473 · Cited by 1,200
Hey Alexa . . . examine the variables influencing the use of artificial intelligent in-home voice assistants
McLean, G., & Osei-Frimpong, K. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.05.009 · Cited by 762
An Emerging Theory of Avatar Marketing
Miao, F., Kozlenkova, I. V., Wang, H., Xie, T., & Palmatier, R. W. (2022) · Journal of Marketing · doi:10.1177/0022242921996646 · Cited by 688
Shopping in the digital world: Examining customer engagement through augmented reality mobile applications
McLean, G., & Wilson, A. M. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.07.002 · Cited by 726
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Rapp, A., Curti, L., & Boldi, A. (2021) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2021.102630 · Cited by 733

See all 510

Authors: Chattaraman, V., Kwon, W.-S., Gilbert, J. E., & Ross, K.
Affiliations: Auburn University (US)
University of Florida (US)
Corresponding author: Chattaraman, Veena
ORCID: Chattaraman, Veena
Kwon, Wi-Suk
Gilbert, Juan E.
Venue: Computers in Human Behavior
Publisher: Elsevier BV
Published: 2019-01
Volume: 90
Pages: 315-330
ISSN: 0747-5632 (ISSN-L)
DOI: 10.1016/j.chb.2018.08.048
OpenAlex: W2889310216
Cited by: 510
References: 71
Citations by year: 2026: 95 · 2025: 114 · 2024: 106 · 2023: 69 · 2022: 56 · 2021: 42 · 2020: 23 · 2019: 5
FWCI: 9.54
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
www.elsevier.com/open-access/userlicense/1.0/ (am, 321 d)
Locations: Computers in Human Behavior (acceptedVersion)
Funders: National Science Foundation (IIS-1527182, IIS-1527302)
Alabama Agricultural Experiment Station
Hatch program of the National Institute of Food and Agriculture, U.S. Department of Agriculture
Topics: Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
Keywords: older adults, task-based interaction, reciprocity, perceived interactivity, trust, self-efficacy, perceived ease of use, perceived usefulness, agent design

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks