The DOI matches its Crossref record; 18 of the 18 references it cites were found in a registry or an index.
Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery
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Citations
Cites
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
Barsalou, L. W. (2008) · Annual Review of Psychology · doi:10.1146/annurev.psych.59.103006.093639 · Cited by 5,936
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
Artificial intelligence in service
Huang, M.-H., & Rust, R. T. (2018) · Journal of Service Research · doi:10.1177/1094670517752459 · Cited by 3,978
Bartneck, C., Kulić, D., Croft, E., & Zoghbi, S. (2009) · International Journal of Social Robotics · doi:10.1007/s12369-008-0001-3 · Cited by 3,193
The psychology of social impact
Latané, B. (1981) · American Psychologist · doi:10.1037/0003-066x.36.4.343 · Cited by 2,864
Consumers acceptance of artificially intelligent (AI) device use in service delivery
Gursoy, D., Chi, O. H., Lu, L., & Nunkoo, R. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.03.008 · Cited by 1,437
Self-citationThe Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
Komiak, S. Y. X., & Benbasat, I. (2006) · MIS Quarterly · doi:10.2307/25148760 · Cited by 1,374
Individual Trust in Online Firms: Scale Development and Initial Test
(2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045715 · Cited by 1,347
Trust in a specific technology: An investigation of its components and measures
Mcknight, D. H., Carter, M., Thatcher, J. B., & Clay, P. F. (2011) · ACM Transactions on Management Information Systems · doi:10.1145/1985347.1985353 · Cited by 1,185
Cited by
Tiwari, C. K., Bhat, M. A., Khan, S. T., Subramaniam, R., & Khan, M. A. I. (2024) · Interactive Technology and Smart Education · doi:10.1108/itse-04-2023-0061 · Cited by 315
Artificial empathy in healthcare chatbots: Does it feel authentic?
Seitz, L. (2024) · Computers in Human Behavior: Artificial Humans · doi:10.1016/j.chbah.2024.100067 · Cited by 137
Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction
Xu, H., Law, R., Lovett, J., Luo, J. M., & Liu, L. (2024) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2024.2364336 · Cited by 130
Trust in Human-AI Interaction: Scoping Out Models, Measures, and Methods
Ueno, T., Sawa, Y., Kim, Y., Urakami, J., Oura, H., & Seaborn, K. (2022) · Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491101.3519772 · Cited by 91
Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to Use
Zhan, X., Abdi, N., Seymour, W., & Such, J. (2024) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3637339 · Cited by 46
Metadata
- Authors
- Chi, O. H., Jia, S., Li, Y., & Gursoy, D.
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2021-05
- Volume
- 118
- Pages
- 106700
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W3124654436
- Cited by
- 292
- References
- 18
- FWCI
- 14.29
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery. https://app.cochat.ai/papers/10.1016/j.chb.2021.106700
- The paper
- Chi, O. H., Jia, S., Li, Y., & Gursoy, D. (2021). Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2021.106700
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
