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Hwang, L. J., McKenzie, R., Feng, B., & Pan, W. (2025) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2025.2584724 · Cited by 9 · see citing works

Avatar–Human Interaction: Bibliometric Review and Future Research Avenues Through the Theory–Context–Methods Lens

Kumar, P., & Jhawar, A. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2024.2426913 · Cited by 11 · see citing works

Would You be Willing to Share Knowledge with a Collaborative Robot? The Mediating Effect of Perceived Agency and the Moderating Effect of Identity Threat

Liao, S., Chen, K., Yao, Y., & Chen, Q. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2024.2430911 · Cited by 8 · see citing works

"Forever and Always, My Love": Emotions in Human–AI Romantic Relationship Building and Breakup With Generative AI Chatbot Replika

Jocher, J. J., & Verwiebe, R. (2026) · Social Media + Society · doi:10.1177/20563051251408917 · Cited by 7 · see citing works

Exploring User Engagement Through an Interaction Lens: What Textual Cues Can Tell Us about Human-Chatbot Interactions

He, L., Braggaar, A., Başar, E., Krahmer, E., Antheunis, M. L., & Wiers, R. W. H. J. (2024) · ACM Conference on Conversational User Interfaces (CUI) · doi:10.1145/3640794.3665536 · Cited by 7 · see citing works

How GenAI tools influence the purchase intention of green products through the mediating role of emotional connection: Evidence from China

Zheng, X., Li, J., Yue, X., & Li, Y. (2025) · Information Processing & Management · doi:10.1016/j.ipm.2025.104572 · Cited by 6 · see citing works

Listening and responsiveness in getting-acquainted processes

Sprecher, S. (2023) · Current Opinion in Psychology · doi:10.1016/j.copsyc.2023.101645 · Cited by 6 · see citing works

“Nice to Meet You in Masks”: How Virtual Avatars Enhance User Experience on Random Video Chat Platforms

Gu, C., Sun, X., Wei, W., Sun, J. L., Zeng, Y., & Zhang, L. (2025) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer20010014 · Cited by 6 · see citing works

Effects of Chatbots with Anthropomorphic Visual and Auditory Cues on Users’ Affective Preference: Evidence from Event-Related Potentials

Chen, J., Guo, F., Zhang, Z., Tian, X., & Ham, J. R. C. (2025) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2025.2499169 · Cited by 5 · see citing works

Chatbot Adoption: A Systematic Literature Review

Latulippe, J.-M., & Ladhari, R. (2026) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer21040098 · Cited by 9 · see citing works

Can humans feel connected to AI? Perceived responsiveness drives social connection with AI chatbots

Telari, A., Gabbiadini, A., & Riva, P. (2026) · Journal of Social and Personal Relationships · doi:10.1177/02654075261438164 · Cited by 8 · see citing works

Artificial Intelligence Chatbots as Relational Agents: A Systematic Review of Human–AI Chatbot Relationships

Oh, Y. J., Hu, J. M., Zhu, R., Lim, J. I., & Zhang, X. (2026) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2026.2648799 · Cited by 7 · see citing works

Attitudes towards Artificial intelligence (AI) in psychotherapy: Artificial Intelligence in Psychotherapy Scale (AIPS)

Bi̇lge, Y., Emiral, E., & Delal, İ. (2025) · Clinical Psychologist · doi:10.1080/13284207.2025.2515074 · Cited by 6 · see citing works

Can Chatbots Be Authentic?

Ward, M. (2024) · Public humanities. · doi:10.1017/pub.2024.29 · Cited by 3 · see citing works

Development and Validation of the Artificial Intelligence in Mental Health Scale: Application for AI Mental Health Chatbots

Katsiroumpa, A., Konstantakopoulou, O., Moisoglou, I., Gallos, P., Galani, O., Lialiou, P., Tsiachri, M., & Galanis, P. (2025) · Healthcare · doi:10.3390/healthcare13243269 · Cited by 3 · see citing works

A Review of Emotions in Human-Conversational Agent Interaction

Baskaran, K., Cui, W., & Kankanhalli, A. (2023) · Proceedings of the AAAI Symposium Series · doi:10.1609/aaaiss.v1i1.27477 · Cited by 3 · see citing works

Understanding Human-Machine Dialogue:Implications for Role Orientation,Trust relationship, and Interpersonal Communication

王, 袁., 朱, 孟., & 陈, 思. (2023) · Global Journal of Media Studies · doi:10.26599/gjms.2023.9330056 · Cited by 3 · see citing works

Unveiling the Virtual Servicescape of Chatgpt: Exploring User Psychology and Engagement in Ai-Powered Chatbot ExperiencesPreprint

Kim, M. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.4688552 · Cited by 3 · see citing works

The Impact of Artificial Intelligence on Intimate Partner Relationships

Alqurashi, T. S. (2025) · American Journal of Family Therapy · doi:10.1080/01926187.2025.2591600 · Cited by 5 · see citing works

AI in Mental Health and Higher Education: Exploring Well-Being, Challenges, and Ethical Considerations

Fulmer, R., Li, N., & Liu, S. (2025) · Springer eBooks · doi:10.1007/978-3-031-97999-6_7 · Cited by 1 · see citing works

How conversational artificial intelligence alleviates individual insomnia: the roles of perceived understanding and anxiety

Cheng, J., & Liao, Z. (2026) · Current Psychology · doi:10.1007/s12144-025-08680-4 · Cited by 1 · see citing works

“Haste makes waste”: How delayed responses enhance customers’ usage intention of chatbot in tourism services

Sun, Y., Han, Y., & Lv, L. (2026) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2026.104673 · Cited by 1 · see citing works

Customer Mistreatment and Venting to Conversational AI: Emotional Exhaustion as Mediator and Trust in Conversational AI as Moderator

Cheng, J., & Jiang, J. (2026) · Behavioral Sciences · doi:10.3390/bs16040520 · Cited by 1 · see citing works

How self-efficacy influences Chinese university students' GenAI dependency: A study of the mediating roles of social anxiety and rumination and the moderating role of mindfulness

Li, Y., Zhou, H., Quan, W., Yang, L., & He, L. (2026) · Acta Psychologica · doi:10.1016/j.actpsy.2026.106762 · Cited by 2 · see citing works

Consumer perceived disrespect in chatbot-based complaint handling: A mixed-methods study

Dar, A. R., Gul, M., Alam, M. N., & Tamilarasan, B. S. (2026) · Journal of Marketing Communications · doi:10.1080/13527266.2026.2688443 · Cited by 1 · see citing works

Psychotherapy Based on the Large Language Models: On the Aspect of the Theory of Mind, a Narrative Review

On, Y., Kim, T., & Kim, N. (2024) · 신경정신의학 · doi:10.4306/jknpa.2024.63.3.151 · Cited by 1 · see citing works

Outsourcing Love, Companionship, and Sex: Robot Acceptance and Concerns

Chang, I.-T. J., Welch, T. S., Knox, D. H., Likcani, A., & Tsay, A. C. (2025) · Sexes · doi:10.3390/sexes6020017 · Cited by 1 · see citing works

Network Media Content Model in the Era of Smart Devices

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Analyzing Customer and User Preferences on Messenger as A Platform in Indonesia

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Is a Random Human Peer Better Than a Highly Supportive Chatbot in Reducing Loneliness Over Time?Preprint

Li, R.-N., Folk, D. P., Singh, A., Ungar, L., & Dunn, E. W. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5704772

The Impact of Communicative Strategies on ChatGPT Interaction and Text Quality: A Comparative Study

Palenova, V. V., & Воронин, А. Н. (2025) · Procedia Computer Science · doi:10.1016/j.procs.2025.09.578

Personally speaking: Developing and evaluating an ontology of dimensions of meaning for self-disclosure with a conversational assistant

Ferland, L., Qu, H., & Koutstaal, W. (2026) · PLoS ONE · doi:10.1371/journal.pone.0341640

Human vs. AI Facilitation in Peer Support Groups: an Experimental Study on Exam Anxiety

Kuhail, M. A., Shuhaiber, A., Mrabet, J., & Thomas, J. (2026) · Journal of Technology in Behavioral Science · doi:10.1007/s41347-026-00617-3

Emotional support or emotional release? A dual-path model of emotional intelligence of AI companions on user engagement

Chen, Y., Sun, Y., Zhang, Y., & Wang, Y. (2026) · Information Technology and People · doi:10.1108/itp-03-2025-0362

Analyzing ChatGPT user experiences: a sentiment analysis and thematic cluster analytics approach

Teng, S., & HAMZAH, A. B. (2026) · Quality and User Experience · doi:10.1007/s41233-026-00079-8

Person-Centered Support From Chatbots Versus Humans

Li, S., Wei, R., Han, S., & Dang, M. (2026) · Journal of Media Psychology Theories Methods and Applications · doi:10.1027/1864-1105/a000515

Friends, lovers, and companions: A systematic scoping review of empirical evidence on human-AI relationships

Lapointe, V. A., Calazana, F., Dubé, S., Neppel, R.-M., Blum, S., & Lafortune, D. (2026) · Computers in Human Behavior Artificial Humans · doi:10.1016/j.chbah.2026.100384

Loneliness and problematic use of conversational artificial intelligence among college students: the serial mediating roles of social anxiety and self-control

Li, B., Shi, L., Bu, X., & Zhou, H. (2026) · Frontiers in Psychology · doi:10.3389/fpsyg.2026.1950646

Is a good bot better than a mediocre human?: Chatbots as alternative sources of social connectionPreprint

Folk, D. P., Yu, S., & Dunn, E. W. (2022) · doi:10.31234/osf.io/xunsy

Is a good bot better than a mediocre human? : chatbots as alternatives sources of social connection

Folk, D. P. (2021) · cIRcle (University of British Columbia) · doi:10.14288/1.0401274 · Cited by 3 · see citing works

Exploring the Effect of Emotional Chatbots on Sociopsychological Processes

Civitello, M., Griffith, C. J., Bader, H. J., Boatfield, C. R., & Wang, X. (2019)

A new friend in our smartphone?

Portela, M., & Granell, C. (2017) · International Conference on Human Computer Interaction (Interacción) · doi:10.1145/3123818.3123826 · Cited by 66 · see citing works

Emotional Attachment to AI Chatbots: Evidence from Germany, China, South Africa, and the United StatesPreprint

Kostka, G., & Zhou, H. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5840365