The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
The effect of negative online consumer reviews on product attitude: An information processing view
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Citations
Cites
Prospect Theory: An Analysis of Decision under Risk
Kahneman, D., & Tversky, A. (1979) · Econometrica · doi:10.2307/1914185 · Cited by 48,524
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916 · cited 1×
“Although some researchers [9] have investigated the effect of negative eWOM communications, most eWOM studies focus on the usage of positive eWOM communications for a marketing mix [11] and on the motivation to read eWOM communications [12,18, 22 ].”
BackgroundBeyond Accuracy: What Data Quality Means to Data Consumers
Wang, R. Y., & Strong, D. M. (1996) · Journal of Management Information Systems · doi:10.1080/07421222.1996.11518099 · Cited by 4,672
Petty, R. E., & Cacioppo, J. T. (1984) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.46.1.69 · Cited by 1,727 · cited 10×
“This study considered the quantity but not the quality of eWOM communcations, though the quality of the argumentation can be a persuasive and influential factor [37,38].”
BackgroundInfluential
Cited by
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., et al. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102168 · Cited by 4,608
“As highlighted above, the majority of studies have focused on the textual format of eWOM, specifically focusing on reviews and ratings posted by anonymous reviewers (with no followers) in third-party retailers such as Amazon, TripAdvisor, and Yelp.”
BackgroundThe impact of electronic word-of-mouth communication: A literature analysis and integrative model
Cheung, C. M. K., & Thadani, D. R. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.06.008 · Cited by 2,005
The impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688
What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature
King, R. A., Racherla, P., & Bush, V. D. (2014) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2014.02.001 · Cited by 1,017
Filieri, R. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2014.11.006 · Cited by 1,083
Metadata
- Authors
- Lee, J., Park, D.-H., & Han, I.
- Venue
- Electronic Commerce Research and Applications
- Publisher
- Elsevier BV
- Published
- 2008-09
- Volume
- 7
- Issue
- 3
- Pages
- 341-352
- ISSN
- 1567-4223 (ISSN-L)
- OpenAlex
- W2058124215
- Cited by
- 1,125
- References
- 5
- FWCI
- 25.97
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: The effect of negative online consumer reviews on product attitude: An information processing view. https://app.cochat.ai/papers/10.1016/j.elerap.2007.05.004
- The paper
- Lee, J., Park, D.-H., & Han, I. (2008). The effect of negative online consumer reviews on product attitude: An information processing view. Electronic Commerce Research and Applications. https://doi.org/10.1016/j.elerap.2007.05.004
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
