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Cited by 370Consumer Retail Behavior StudiesConsumer Market Behavior and PricingCustomer Service Quality and Loyalty

The DOI matches its Crossref record; 122 of the 131 references it cites were found in a registry or an index.

The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

Open access
Zhang, Min, Ren, Chengshang, Wang, G. Alan, He, Zhen·2018·Electronic Commerce Research and Applications
DOI 10.1016/j.elerap.2018.02.002
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Integrity signals

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Crossref · 10.1016/j.elerap.2018.02.002

Cites

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Citations

Cites

Show all 131 references

Research works printed but not linked: 5

  1. Hunter, 2008, When does consumer empowerment lead to satisfied customers? some mediating and moderating effects of the empowerment-satisfaction link, J. Res. Consum., 15, 1
  2. Proceedings of the 2015 IEEE International Conference on Industrial Engineering and Engineering Management, IEEE Computer Society Press,Washington, DC, pp. 1840-1844.
  3. Martineau, 1958, The personality of the retail store, Harv. Bus. Rev., 36, 47
  4. Oliver, 1981, Measurement and evaluation of satisfaction processes in retail settings, J. Retailing, 57, 25
  5. Pan, 2004, Cross-cultural challenges when doing business in China, SG Manage. Rev., 26, 81

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Metadata

Authors
Zhang, M., Ren, C., Wang, G. A., & He, Z.
Affiliations
  • Tianjin University (CN)
  • Virginia Tech (US)
Corresponding author
Zhang, Min
ORCID
Venue
Electronic Commerce Research and Applications
Publisher
Elsevier BV
Published
2018-03
Volume
28
Pages
181-193
ISSN
1567-4223 (ISSN-L)
DOI
10.1016/j.elerap.2018.02.002
OpenAlex
W2793509955
Cited by
370
References
131
Citations by year
2026: 27 · 2025: 33 · 2024: 64 · 2023: 70 · 2022: 63 · 2021: 53 · 2020: 38 · 2019: 18 · 2018: 4
FWCI
50.54
Type
journal article
Language
en
Open access
Licence
Locations
Electronic Commerce Research and Applications (acceptedVersion)
Funders
  • Ministry of Education of the People's Republic of China (14YJC630194)
  • China Scholarship Council (201706255048)
  • National Natural Science Foundation of China (71532008, 71572122)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords
channel integration, omnichannel retail, consumer empowerment, consumer trust, customer satisfaction, purchase intention, customer patronage, stimulus-organism-response model, mediating effect

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