Cited by 370Consumer Retail Behavior StudiesConsumer Market Behavior and PricingCustomer Service Quality and Loyalty

The DOI matches its Crossref record; 122 of the 131 references it cites were found in a registry or an index.

The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

Open access

Zhang, Min, Ren, Chengshang, Wang, G. Alan, He, Zhen·2018·Electronic Commerce Research and Applications

DOI 10.1016/j.elerap.2018.02.002

Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1016/j.elerap.2018.02.002

Cites

122 of 122 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Common method biases in behavioral research: A critical review of the literature and recommended remedies
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being.
Ryan, R. M., & Deci, E. L. (2000) · American Psychologist · doi:10.1037//0003-066x.55.1.68 · Cited by 54,599
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Multivariate Data Analysis.
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society Series A (General) · doi:10.2307/2344428 · Cited by 35,801
The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior
Deci, E. L., & Ryan, R. M. (2000) · Psychological Inquiry · doi:10.1207/s15327965pli1104_01 · Cited by 34,210
Intrinsic Motivation and Self-Determination in Human Behavior
Deci, E. L., & Ryan, R. M. (1985) · doi:10.1007/978-1-4899-2271-7 · Cited by 26,772
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
SPSS and SAS procedures for estimating indirect effects in simple mediation models
Preacher, K. J., & Hayes, A. F. (2004) · Behavior Research Methods, Instruments, & Computers · doi:10.3758/bf03206553 · Cited by 17,383
Convergent and discriminant validation by the multitrait-multimethod matrix.
Campbell, D. T., & Fiske, D. W. (1959) · Psychological Bulletin · doi:10.1037/h0046016 · Cited by 17,116
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102

Show all 131 references

Research works printed but not linked: 5

Hunter, 2008, When does consumer empowerment lead to satisfied customers? some mediating and moderating effects of the empowerment-satisfaction link, J. Res. Consum., 15, 1
Proceedings of the 2015 IEEE International Conference on Industrial Engineering and Engineering Management, IEEE Computer Society Press,Washington, DC, pp. 1840-1844.
Martineau, 1958, The personality of the retail store, Harv. Bus. Rev., 36, 47
Oliver, 1981, Measurement and evaluation of satisfaction processes in retail settings, J. Retailing, 57, 25
Pan, 2004, Cross-cultural challenges when doing business in China, SG Manage. Rev., 26, 81

Sorted by citations

Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research
Chin, W. W., Cheah, J., Liu, Y., Ting, H., Lim, X., & Cham, T. (2020) · Industrial Management & Data Systems · doi:10.1108/imds-10-2019-0529 · Cited by 876
Consumers' Decision-Making Process on Social Commerce Platforms: Online Trust, Perceived Risk, and Purchase Intentions
Lăzăroiu, G., Neguriţă, O., Grecu, I., Grecu, G., & Mitran, P. C. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.00890 · Cited by 432
Consumer decision‐making in omnichannel retailing: Literature review and future research agenda
Mishra, R., Singh, R. K., & Köles, B. (2020) · International Journal of Consumer Studies · doi:10.1111/ijcs.12617 · Cited by 405
Omni-channel management in the new retailing era: A systematic review and future research agenda
Cai, Y.-J., & Lo, C. K. Y. (2020) · International Journal of Production Economics · doi:10.1016/j.ijpe.2020.107729 · Cited by 413
Crafting the customer experience in omnichannel contexts: The role of channel integration
Gao, W., Fan, H., Li, W., & Wang, H.-L. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.12.056 · Cited by 261
Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing
Cheah, J., Lim, X., Ting, H., Liu, Y., & Quach, S. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102242 · Cited by 244
Mobile money as a driver of digital financial inclusion
Shaikh, A. A., Glavee-Geo, R., Karjaluoto, H., & Hinson, R. E. (2022) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2022.122158 · Cited by 258
The omnichannel continuum: Integrating online and offline channels along the customer journey
Neslin, S. A. (2022) · Journal of Retailing · doi:10.1016/j.jretai.2022.02.003 · Cited by 211
Chatbots in retail: How do they affect the continued use and purchase intentions of Chinese consumers?
Jiang, K., Qin, M., & Li, S. (2022) · Journal of Consumer Behaviour · doi:10.1002/cb.2034 · Cited by 171
Building brand engagement in metaverse commerce: The role of branded non-fungible tokens (BNFTs)
Lee, C. T., Ho, T.-Y., & Xie, H.-H. (2023) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2023.101248 · Cited by 157
Understanding the effects of physical experience and information integration on consumer use of online to offline commerce
Yang, Y., Gong, Y. Y., Land, L. P. W., & Chesney, T. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.102046 · Cited by 167
Omni-channel banking integration quality and perceived value as drivers of consumers’ satisfaction and loyalty
Hamouda, M. (2019) · Journal of Enterprise Information Management · doi:10.1108/jeim-12-2018-0279 · Cited by 159
Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention
Aw, E. C., Basha, N. K., Ng, S. I., & Ho, J. A. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102328 · Cited by 162
Omnichannel retail operations with consumer returns and order cancellation
Zhang, J., Xu, Q., & He, Y. Q. (2018) · Transportation Research Part E Logistics and Transportation Review · doi:10.1016/j.tre.2018.08.006 · Cited by 127
Omnichannel strategy and customer loyalty in banking
Mainardes, E. W., Rosa, C. A. D. M., & Nossa, S. N. (2020) · International Journal of Bank Marketing · doi:10.1108/ijbm-07-2019-0272 · Cited by 123
The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?
Goraya, M. A. S., Zhu, J. W., Akram, M. S., Shareef, M. A., Malik, A., & Bhatti, Z. A. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102130 · Cited by 120
Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda
Gerea, C., Gonzalez-Lopez, F., & Herskovic, V. (2021) · Sustainability · doi:10.3390/su13052824 · Cited by 168
Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap
Han, S., & Kim, K. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102249 · Cited by 125
When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage
Sun, Y., Yang, C., Shen, X., & Wang, N. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102200 · Cited by 120
Relationships between locus of control, theory of planned behavior, and cyber entrepreneurial intention: The moderating role of cyber entrepreneurship education
Tseng, T. H., Wang, Y.-M., Lin, H., Lin, S., Wang, Y., & Tsai, T.-H. (2022) · The International Journal of Management Education · doi:10.1016/j.ijme.2022.100682 · Cited by 134
An omnichannel approach to retailing: demystifying and identifying the factors influencing an omnichannel experience
Hickman, E., Kharouf, H., & Sekhon, H. S. (2019) · The International Review of Retail Distribution and Consumer Research · doi:10.1080/09593969.2019.1694562 · Cited by 121
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory
Pereira, M. L., Petroll, M. D. L. M., Soares, J. C., de Matos, C. A., & Hernani-Merino, M. (2022) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-09-2021-0394 · Cited by 130
How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior
Yin, C., Chiu, H.-C., Hsieh, Y.-C., & Kuo, C.-Y. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2022.103070 · Cited by 138
Consumer retention through phygital experience in omnichannel retailing: role of consumer empowerment and satisfaction
Mishra, S., Malhotra, G., Chatterjee, R., & Shukla, Y. S. (2021) · Journal of Strategic Marketing · doi:10.1080/0965254x.2021.1985594 · Cited by 108
Omnichannel retailing strategy: a systematic review
Asmare, A., & Zewdie, S. (2022) · The International Review of Retail Distribution and Consumer Research · doi:10.1080/09593969.2021.2024447 · Cited by 101
A moderated mediating mechanism of omnichannel customer experiences
Le, A. N. H., & Nguyen-Le, X.-D. (2020) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-02-2020-0054 · Cited by 114
The effects of BOPS implementation under different pricing strategies in omnichannel retailing
Kong, R., Luo, L., Chen, L., & Keblis, M. F. (2020) · Transportation Research Part E Logistics and Transportation Review · doi:10.1016/j.tre.2020.102014 · Cited by 96
Revisiting customer analytics capability for data-driven retailing
Hossain, M. A., Akter, S., & Yanamandram, V. K. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102187 · Cited by 111
The impact of influencers' multi-SNS use on followers’ behavioral intentions: An integration of cue consistency theory and social identity theory
Hsieh, J. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103397 · Cited by 104
Leveraging digital technology in retailing business: Unboxing synergy between omnichannel retail adoption and sustainable retail performance
Vhatkar, M. S., Raut, R. D., Gokhale, R. S., Kumar, M., Akarte, M., & Ghoshal, S. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.104047 · Cited by 93
Operation strategies for an omni-channel supply chain: Who is better off taking on the online channel and offline service?
Liu, L., Feng, L., Xu, B., & Deng, W. (2019) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2019.100918 · Cited by 89
From e-commerce to m-commerce: An analysis of the user’s experience with different access platforms
Lucas, G. A., Lunardi, G. L., & Dolci, D. B. (2023) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2023.101240 · Cited by 87
Seamless experience in the context of omnichannel shopping： scale development and empirical validation
Chang, Y. P., & Li, J. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102800 · Cited by 98
Have an omnichannel seamless interaction experience! Dimensions and effect on consumer satisfaction
Rodríguez–Torrico, P., Trabold, L., Gutiérrez, S. S. M., & Cabezudo, R. S. J. (2020) · Journal of Marketing Management · doi:10.1080/0267257x.2020.1801798 · Cited by 86
Does retail type matter? Consumer responses to channel integration in omni-channel retailing
Lim, X., Cheah, J., Dwivedi, Y. K., & Richard, J. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2022.102992 · Cited by 103
Multichannel integration along the customer journey: a systematic review and research agenda
Gao, L. X., Melero, I., & Sesé, F. J. (2019) · Service Industries Journal · doi:10.1080/02642069.2019.1652600 · Cited by 84
Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality
Sorkun, M. F., Hüseyinoğlu, I. Ö. Y., & Börühan, G. (2020) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-07-2019-0235 · Cited by 72
Effects of Increased Omnichannel Integration on Customer Satisfaction and Loyalty Intentions
Lazaris, C., Sarantopoulos, P., Vrechopoulos, A., & Doukidis, G. I. (2021) · International Journal of Electronic Commerce · doi:10.1080/10864415.2021.1967005 · Cited by 79
Channel integration affects usage intention in food delivery platform services: the mediating effect of perceived value
Yen, Y. (2022) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-05-2021-0372 · Cited by 79
Designing a seamless shopping journey through omnichannel retailer integration
Cocco, H., & Demoulin, N. T. M. (2022) · Journal of Business Research · doi:10.1016/j.jbusres.2022.06.031 · Cited by 86
Buy-online-and-deliver-from-store strategy for a dual-channel supply chain considering retailer’s location advantage
He, P., He, Y., & Xu, H. H. (2020) · Transportation Research Part E Logistics and Transportation Review · doi:10.1016/j.tre.2020.102127 · Cited by 77
Impact of buy-online-and-return-in-store service on omnichannel retailing: A supply chain competitive perspective
Huang, M., & Jin, D. (2020) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2020.100977 · Cited by 76
From ambition to action: How to achieve integration in omni-channel?
Mirzabeiki, V., & Saghiri, S. S. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2019.12.028 · Cited by 80
How consumption values and perceived brand authenticity inspire fashion masstige purchase? An investigation
Das, M., Jebarajakirthy, C., & Achchuthan, S. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2022.103023 · Cited by 84
Challenging the "integration imperative": A customer perspective on omnichannel journeys
Gasparin, I., Panina, E., Becker, L., Yrjölä, M., Jaakkola, E., & dos Santos, C. P. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102829 · Cited by 81
Effects of the most useful offline-online and online-offline channel integration services for consumers
Swoboda, B. S., & Winters, A. (2021) · Decision Support Systems · doi:10.1016/j.dss.2021.113522 · Cited by 78
Contactless channel for shopping and delivery in the context of social distancing in response to COVID-19 pandemic
Wang, X., Wong, Y. D., Qi, G., & Yuen, K. F. (2021) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2021.101075 · Cited by 69
Omni-channel integration: the matter of information and digital technology
Saghiri, S. S., & Mirzabeiki, V. (2021) · International Journal of Operations & Production Management · doi:10.1108/ijopm-04-2021-0262 · Cited by 70
Convenience stores in the digital age: A focus on the customer experience and revisit intentions
Gibson, S., Hsu, M. K., & Zhou, X. L. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2022.103014 · Cited by 79
Unraveling customer repurchase intention in OFDL context: An investigation using a hybrid technique of SEM and fsQCA
Dogra, N., Adil, M., Sadiq, M., Dash, G., & Paul, J. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103281 · Cited by 78
Social media marketing in the digital age: empower consumers to win big?
Moedeen, S., Aw, E. C., Alryalat, M. A. A., Tan, G. W., Cham, T., Ooi, K., & Dwivedi, Y. K. (2023) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-09-2022-0784 · Cited by 85
Building presence in an online shopping website: the role of website quality
Gao, W., & Li, X. (2018) · Behaviour and Information Technology · doi:10.1080/0144929x.2018.1509127 · Cited by 70
Understanding online review helpfulness in omnichannel retailing
Yang, S., Zhou, Y., Yao, J., Chen, Y., & Wei, J. C. (2019) · Industrial Management & Data Systems · doi:10.1108/imds-10-2018-0450 · Cited by 65
A binding tie: why do customers stick to omnichannel retailers?
Lin, S.-W., Huang, E. Y., & Cheng, K.-T. (2022) · Information Technology and People · doi:10.1108/itp-01-2021-0063 · Cited by 63
Additive omnichannel atmospheric cues: The mediating effects of cognitive and affective responses on purchase intention
Lazaris, C., Vrechopoulos, A., Sarantopoulos, P., & Doukidis, G. I. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102731 · Cited by 58
Tap here to power up! Mobile augmented reality for consumer empowerment
Aw, E. C., Tan, G. W., Ooi, K., & Hajli, N. (2023) · Internet Research · doi:10.1108/intr-07-2021-0477 · Cited by 61
An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective
Mishra, R. (2020) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-03-2020-0108 · Cited by 57
The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA
Prassida, G. F., & Hsu, P. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2022.103030 · Cited by 73
The use of mobile devices in‐store and the effect on shopping experience: A systematic literature review and research agenda
Cavalinhos, S., Marques, S. H., & Salgueiro, M. D. F. (2021) · International Journal of Consumer Studies · doi:10.1111/ijcs.12690 · Cited by 57
How Does Channel Integration Affect Consumers’ Selection of Omni-Channel Shopping Methods? An Empirical Study of U.S. Consumers
Chen, Y., & Chi, T. (2021) · Sustainability · doi:10.3390/su13168983 · Cited by 54
Competitive sustainable processes and pricing decisions in omnichannel closed-up supply chains under different channel power structures
Jena, S. K., & Meena, P. L. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2022.103114 · Cited by 54
Green purchase intention in omnichannel retailing: role of environmental knowledge and price sensitivity
Malhotra, G., & Srivastava, H. (2023) · Journal of Strategic Marketing · doi:10.1080/0965254x.2023.2241464 · Cited by 46
The four facets of self-collection service for e-commerce delivery: Conceptualisation and latent class analysis of user segments
Wang, X., Wong, Y. D., Teo, C., Yuen, K. F., & Feng, X. (2019) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2019.100896 · Cited by 52
Retaining customers with in-store mobile usage experience in omni-channel retailing: The moderating effects of product information overload and alternative attractiveness
Fang, J., Liu, H., Li, Y., & Cai, Z. (2021) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2020.101028 · Cited by 50
Tripartite evolutionary game analysis for “Deceive acquaintances” behavior of e-commerce platforms in cooperative supervision
Wu, B., Cheng, J. Q., & Qi, Y. (2020) · Physica A Statistical Mechanics and its Applications · doi:10.1016/j.physa.2019.123892 · Cited by 50
The effects of integrated information & service, institutional mechanism and need for cognition (NFC) on consumer omnichannel adoption behavior
Park, J., & Kim, R. B. (2019) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-06-2018-0209 · Cited by 49
Optimising digital marketing and social media strategy: from push to pull to performance
Vieira, V. A., de Almeida, M. I. S., Gabler, C. B., Limongi, R., Costa, M., & da Costa, M. P. (2021) · Journal of Marketing Management · doi:10.1080/0267257x.2021.1996444 · Cited by 48
Measuring social media impact on Impulse Buying Behavior
Singh, P., Sharma, B., Arora, L., & Bhatt, V. (2023) · Cogent Business & Management · doi:10.1080/23311975.2023.2262371 · Cited by 66
Omnichannel retailing: does it empower consumers and influence patronage?
Mishra, S., Malhotra, G., Arora, V., & Mukhopadhyay, S. (2021) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-04-2021-0199 · Cited by 51
Factors Effecting Omnichannel Customer Experience: Evidence from Fashion Retail
Riaz, H., Baig, U., Meidutė‐Kavaliauskienė, I., & Ahmed, H. (2021) · Information · doi:10.3390/info13010012 · Cited by 47
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness
Xuan, Q. T., Truong, H. T. H., & Quang, T. V. (2023) · International Journal of Bank Marketing · doi:10.1108/ijbm-07-2022-0292 · Cited by 70
Social media marketing for luxury brands: parasocial interactions and empowerment for enhanced loyalty and willingness to pay a premium
Zha, T. A., Aw, E. C., Dastane, O., & Fernando, A. G. (2023) · Marketing Intelligence & Planning · doi:10.1108/mip-05-2023-0192 · Cited by 66
Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership
Zhang, X.-Y., Singh, S., Li, J., & Shao, X. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103619 · Cited by 44
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, T., Yeh, T., Wu, H.-L., & Deng, S. (2022) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-04-2021-0270 · Cited by 51
The role of the store in managing postpurchase complaints for omnichannel shoppers
Romero, M. J. M., Frasquet, M., & Descals, A. M. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.09.057 · Cited by 46
From social capital to consumer engagement: the mediating role of consumer e-empowerment
Mostafa, R. B. (2021) · Journal of Research in Interactive Marketing · doi:10.1108/jrim-09-2020-0197 · Cited by 47
Impact of omnichannel integration on Millennials’ purchase intention for fashion retailer
Cattapan, T., & Pongsakornrungsilp, S. (2022) · Cogent Business & Management · doi:10.1080/23311975.2022.2087460 · Cited by 56
The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store
Xie, C., Chiang, C., Xu, X., & Gong, Y. Y. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2022.103227 · Cited by 48
Engaging with omnichannel brands: the role of consumer empowerment
Itani, O. S., Loureiro, S. M. C., & Ramadan, Z. B. (2022) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-02-2022-0044 · Cited by 42
Does consumption values and ascribed responsibility predict attitudes towards sustainable luxury brands
Aggarwal, E., Singh, A. B., & Misra, R. (2024) · Journal of Consumer Marketing · doi:10.1108/jcm-05-2023-6058 · Cited by 45
Drivers of showrooming behaviour: insights from integrated perspectives
Arora, S., Sahney, S., & Parida, R. R. (2022) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-09-2020-0374 · Cited by 42
Understanding Consumer Trust Dynamics and Purchase Intentions in a Multichannel Live Streaming E-Commerce Context: A Trust Transfer Perspective
Duong, N. T., Lin, H., Wu, T. C., & Wang, Y. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2024.2423332 · Cited by 69
The mediating effect of consumer empowerment in omni-channel retailing
Ürgüplü, Ö., & Hüseyinoğlu, I. Ö. Y. (2021) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-10-2020-0403 · Cited by 39
The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal
Barbosa, J., & Casais, B. (2022) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-12-2020-0498 · Cited by 39
Impacts of platform design on consumer commitment and online review intention: does use context matter in dual-platform e-commerce?
Xiao, Q., Siponen, M. T., Zhang, X., Lu, F., Chen, S., & Mao, M. (2022) · Internet Research · doi:10.1108/intr-03-2021-0152 · Cited by 46
Responding to supply chain disruptions caused by the COVID-19 pandemic: A Black Swan event for omnichannel retailers
Weber, A. N. (2021) · Journal of Transport and Supply Chain Management · doi:10.4102/jtscm.v15i0.628 · Cited by 47
Patient empowerment in an online health platform: Exploring the quadratic effects of patients’ conscious-competence on perceived health status
Yang, H., Guo, X., Peng, Z. C., & Lai, K. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107346 · Cited by 38
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention
Chang, Y., & Geng, L. (2022) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-01-2021-0012 · Cited by 37
How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender
Natarajan, T., Raghavan, D. R. V., & Jayapal, J. (2023) · Kybernetes · doi:10.1108/k-11-2022-1594 · Cited by 36
A two-phase local search with a discrete-event heuristic for the omnichannel vehicle routing problem
Bayliss, C., Martins, L. D. C., & Juan, A. A. (2020) · Computers & Industrial Engineering · doi:10.1016/j.cie.2020.106695 · Cited by 36
Importance of offline service quality in building loyalty of OC service brand
Park, J., & Kim, R. B. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102493 · Cited by 36
Omnichannel marketing: structured review, synthesis, and future directions
Nguyen, A. T. V., McClelland, R., Thuan, N. H., & Hoang, T. G. (2022) · The International Review of Retail Distribution and Consumer Research · doi:10.1080/09593969.2022.2034125 · Cited by 46
How omnichannel integration promotes customer word-of-mouth behaviors: the mediating roles of perceived personal preference fit and perceived social relatedness
Li, Y., Tan, R., & Gong, X. (2022) · Information Technology and People · doi:10.1108/itp-06-2021-0440 · Cited by 36
The effect of perceived agility on intention to reuse Omni-channel: Focused on mediating effect of integration quality of Omni-channel
Son, S.-C., Bae, J., & Kim, K. H. (2021) · Journal of Global Fashion Marketing · doi:10.1080/20932685.2021.1947151 · Cited by 36
Challenges, Opportunities, and Lessons Learned: Sustainability in Brazilian Omnichannel Retail
de Sousa, P. R., Barbosa, M. W., de Oliveira, L. K., de Resende, P. T. V., Rodrigues, R. R., Moura, M. T., & Matoso, D. (2021) · Sustainability · doi:10.3390/su13020666 · Cited by 34
Effects of customer perceptions in multichannel retail banking
Bravo, R., Martı́nez, E., & Pérez, J. M. P. (2019) · International Journal of Bank Marketing · doi:10.1108/ijbm-07-2018-0170 · Cited by 33
How online shopping experiences shape consumer webrooming behavior
Schiessl, D., Korelo, J. C., & Dias, H. B. A. (2022) · Marketing Intelligence & Planning · doi:10.1108/mip-08-2021-0254 · Cited by 34
Examining the mediating effect of multi-channel integration quality in the relationship with service quality, customer satisfaction and customer loyalty in the Saudi banking sector
Alzaydi, Z. M. (2023) · Management & Sustainability An Arab Review · doi:10.1108/msar-12-2022-0061 · Cited by 32
The drivers of omni-channel shopping intention: a case study for fashion retailing sector in Danang, Vietnam
Truong, H. T. H. (2020) · Journal of Asian Business and Economic Studies · doi:10.1108/jabes-05-2020-0053 · Cited by 38
A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks
Ahmadi, S., Shokouhyar‎, S., Amerioun, M., & Tabrizi, N. S. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103540 · Cited by 31

Authors: Zhang, M., Ren, C., Wang, G. A., & He, Z.
Affiliations: Tianjin University (CN)
Virginia Tech (US)
Corresponding author: Zhang, Min
ORCID: Zhang, Min
Wang, G. Alan
He, Zhen
Venue: Electronic Commerce Research and Applications
Publisher: Elsevier BV
Published: 2018-03
Volume: 28
Pages: 181-193
ISSN: 1567-4223 (ISSN-L)
DOI: 10.1016/j.elerap.2018.02.002
OpenAlex: W2793509955
Cited by: 370
References: 131
Citations by year: 2026: 27 · 2025: 33 · 2024: 64 · 2023: 70 · 2022: 63 · 2021: 53 · 2020: 38 · 2019: 18 · 2018: 4
FWCI: 50.54
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
www.elsevier.com/open-access/userlicense/1.0/ (am, 359 d)
doi.org/10.15223/policy-017 (stm-asf)
doi.org/10.15223/policy-037 (stm-asf)
doi.org/10.15223/policy-012 (stm-asf)
doi.org/10.15223/policy-029 (stm-asf)
doi.org/10.15223/policy-004 (stm-asf)
Locations: Electronic Commerce Research and Applications (acceptedVersion)
Funders: Ministry of Education of the People's Republic of China (14YJC630194)
China Scholarship Council (201706255048)
National Natural Science Foundation of China (71532008, 71572122)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: channel integration, omnichannel retail, consumer empowerment, consumer trust, customer satisfaction, purchase intention, customer patronage, stimulus-organism-response model, mediating effect

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

Overview

Integrity signals

Verification

Claims the paper makes

Citations

Cites

Cited by

Related

Metadata

Record

About these checks