Cited by 370Consumer Retail Behavior StudiesConsumer Market Behavior and PricingCustomer Service Quality and Loyalty

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The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

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Zhang, Min, Ren, Chengshang, Wang, G. Alan, He, Zhen·2018·Electronic Commerce Research and Applications

DOI 10.1016/j.elerap.2018.02.002

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Research works printed but not linked: 5

Hunter, 2008, When does consumer empowerment lead to satisfied customers? some mediating and moderating effects of the empowerment-satisfaction link, J. Res. Consum., 15, 1
Proceedings of the 2015 IEEE International Conference on Industrial Engineering and Engineering Management, IEEE Computer Society Press,Washington, DC, pp. 1840-1844.
Martineau, 1958, The personality of the retail store, Harv. Bus. Rev., 36, 47
Oliver, 1981, Measurement and evaluation of satisfaction processes in retail settings, J. Retailing, 57, 25
Pan, 2004, Cross-cultural challenges when doing business in China, SG Manage. Rev., 26, 81

Sorted by citations

Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research
Chin, W. W., Cheah, J., Liu, Y., Ting, H., Lim, X., & Cham, T. (2020) · Industrial Management & Data Systems · doi:10.1108/imds-10-2019-0529 · Cited by 876
Consumers' Decision-Making Process on Social Commerce Platforms: Online Trust, Perceived Risk, and Purchase Intentions
Lăzăroiu, G., Neguriţă, O., Grecu, I., Grecu, G., & Mitran, P. C. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.00890 · Cited by 432
Consumer decision‐making in omnichannel retailing: Literature review and future research agenda
Mishra, R., Singh, R. K., & Köles, B. (2020) · International Journal of Consumer Studies · doi:10.1111/ijcs.12617 · Cited by 405
Omni-channel management in the new retailing era: A systematic review and future research agenda
Cai, Y.-J., & Lo, C. K. Y. (2020) · International Journal of Production Economics · doi:10.1016/j.ijpe.2020.107729 · Cited by 413
Crafting the customer experience in omnichannel contexts: The role of channel integration
Gao, W., Fan, H., Li, W., & Wang, H.-L. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.12.056 · Cited by 261

See all 370

Authors: Zhang, M., Ren, C., Wang, G. A., & He, Z.
Affiliations: Tianjin University (CN)
Virginia Tech (US)
Corresponding author: Zhang, Min
ORCID: Zhang, Min
Wang, G. Alan
He, Zhen
Venue: Electronic Commerce Research and Applications
Publisher: Elsevier BV
Published: 2018-03
Volume: 28
Pages: 181-193
ISSN: 1567-4223 (ISSN-L)
DOI: 10.1016/j.elerap.2018.02.002
OpenAlex: W2793509955
Cited by: 370
References: 131
Citations by year: 2026: 27 · 2025: 33 · 2024: 64 · 2023: 70 · 2022: 63 · 2021: 53 · 2020: 38 · 2019: 18 · 2018: 4
FWCI: 50.54
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
www.elsevier.com/open-access/userlicense/1.0/ (am, 359 d)
doi.org/10.15223/policy-017 (stm-asf)
doi.org/10.15223/policy-037 (stm-asf)
doi.org/10.15223/policy-012 (stm-asf)
doi.org/10.15223/policy-029 (stm-asf)
doi.org/10.15223/policy-004 (stm-asf)
Locations: Electronic Commerce Research and Applications (acceptedVersion)
Funders: Ministry of Education of the People's Republic of China (14YJC630194)
China Scholarship Council (201706255048)
National Natural Science Foundation of China (71532008, 71572122)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: channel integration, omnichannel retail, consumer empowerment, consumer trust, customer satisfaction, purchase intention, customer patronage, stimulus-organism-response model, mediating effect

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

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