The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors
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Empirical studies have suggested a positive relationship between website quality and satisfaction.
“Lots of empirical studies have suggested the positive relationship between the website quality and satisfaction [51,53,84].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [51]
Website quality is one of the important concepts in e-commerce, and understanding and evaluating customers' views of the most important aspects of the website has become a critical e-strategy for enterprises to successfully attract and keep clients.
“It is one of the important concepts in e-commerce [51]; understanding and evaluating customers' views of the most important aspects of the website has become a critical e-strategy for enterprises to successfully attract and keep clients [51].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [51]
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- Authors
- Bai, B., Law, R., & Wen, I.
- Affiliations
- University of Nevada, Las Vegas (US)
- Hong Kong Polytechnic University (HK)
- University of Hawaiʻi at Mānoa (US)
- Corresponding author
- Bai, Billy
- ORCID
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2008-09
- Volume
- 27
- Issue
- 3
- Pages
- 391-402
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2088895421
- Cited by
- 749
- References
- 83
- Citations by year
- 2026: 13 · 2025: 18 · 2024: 31 · 2023: 46 · 2022: 59 · 2021: 46 · 2020: 53 · 2019: 63 · 2018: 53 · 2017: 62 · 2016: 57 · 2015: 56 · 2014: 47 · 2013: 47 · 2012: 39
- FWCI
- 44.29
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Hospitality Management (publishedVersion)
- PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- website quality, customer satisfaction, purchase intention, online shopping, e-commerce, mediating effect of customer satisfaction, online customer behavior
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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