CoChat
Sign Up
Cited by 749Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

The DOI matches its Crossref record; 84 of the 84 references it cites were found in a registry or an index.

The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors

Bai, Billy, Law, Rob, Wen, Ivan·2008·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2007.10.008
Open this paper in CoChat — free account

Overview

Integrity signals

Registry

Crossref · 10.1016/j.ijhm.2007.10.008

Cites

84 of 84 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Show all 83 references

Research works printed but not linked: 8

  1. Arons, 1961, Does television viewing influence store image and shopping frequency?, Journal of Retailing, 37, 1
  2. Bai, B., Jang, S., Hu, C., 2003. E-relationship marketing: an application to hotel website development. In: H. Qu (Ed.), Proceedings of the 2003 Annual I-CHRIE Conference, August 6–9, Palm Springs, CA. International Council on Hotel, Restaurant, and Institutional Educators, Richmond, VA, pp. 8–12.
  3. Lindquist, 1974, Meaning of image, Journal of Retailing, 50, 29
  4. Martin, 1982, Determining information requirements for DSS, Journal of Systems Management, 33, 14
  5. Nevin, 1980, Images as a component of attractiveness to intra-urban shopping areas, Journal of Retailing, 56, 77
  6. Oliver, 1993, A conceptual model of service quality and service satisfaction: compatible goals, different concepts, Advances in Services Marketing and Management, 2, 65
  7. Wilson, 1998, Taking responsibility for the bottom line, Computerworld, 32, 79
  8. Zimmer, 1988, Impressions of retail stores: a content analysis of consumer images, Journal of Retailing, 64, 265

Cited by

Sorted by citations

Items 501–600 of 749

Related

See all

Metadata

Authors
Bai, B., Law, R., & Wen, I.
Affiliations
  • University of Nevada, Las Vegas (US)
  • Hong Kong Polytechnic University (HK)
  • University of Hawaiʻi at Mānoa (US)
Corresponding author
Bai, Billy
ORCID
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2008-09
Volume
27
Issue
3
Pages
391-402
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2007.10.008
OpenAlex
W2088895421
Cited by
749
References
83
Citations by year
2026: 13 · 2025: 18 · 2024: 31 · 2023: 46 · 2022: 59 · 2021: 46 · 2020: 53 · 2019: 63 · 2018: 53 · 2017: 62 · 2016: 57 · 2015: 56 · 2014: 47 · 2013: 47 · 2012: 39
FWCI
44.29
Type
journal article
Language
en
Open access
closed
Licence
Locations
  • International Journal of Hospitality Management (publishedVersion)
  • PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords
website quality, customer satisfaction, purchase intention, online shopping, e-commerce, mediating effect of customer satisfaction, online customer behavior

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review