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Cited by 749Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

The DOI matches its Crossref record; 84 of the 84 references it cites were found in a registry or an index.

The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors

Bai, Billy, Law, Rob, Wen, Ivan·2008·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2007.10.008
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Registry

Crossref · 10.1016/j.ijhm.2007.10.008

Cites

84 of 84 references verified0 citation errors · 0 not checkable

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Citations

Cites

Show all 83 references

Research works printed but not linked: 8

  1. Arons, 1961, Does television viewing influence store image and shopping frequency?, Journal of Retailing, 37, 1
  2. Bai, B., Jang, S., Hu, C., 2003. E-relationship marketing: an application to hotel website development. In: H. Qu (Ed.), Proceedings of the 2003 Annual I-CHRIE Conference, August 6–9, Palm Springs, CA. International Council on Hotel, Restaurant, and Institutional Educators, Richmond, VA, pp. 8–12.
  3. Lindquist, 1974, Meaning of image, Journal of Retailing, 50, 29
  4. Martin, 1982, Determining information requirements for DSS, Journal of Systems Management, 33, 14
  5. Nevin, 1980, Images as a component of attractiveness to intra-urban shopping areas, Journal of Retailing, 56, 77
  6. Oliver, 1993, A conceptual model of service quality and service satisfaction: compatible goals, different concepts, Advances in Services Marketing and Management, 2, 65
  7. Wilson, 1998, Taking responsibility for the bottom line, Computerworld, 32, 79
  8. Zimmer, 1988, Impressions of retail stores: a content analysis of consumer images, Journal of Retailing, 64, 265

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Related

Metadata

Authors
Bai, B., Law, R., & Wen, I.
Affiliations
  • University of Nevada, Las Vegas (US)
  • Hong Kong Polytechnic University (HK)
  • University of Hawaiʻi at Mānoa (US)
Corresponding author
Bai, Billy
ORCID
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2008-09
Volume
27
Issue
3
Pages
391-402
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2007.10.008
OpenAlex
W2088895421
Cited by
749
References
83
Citations by year
2026: 13 · 2025: 18 · 2024: 31 · 2023: 46 · 2022: 59 · 2021: 46 · 2020: 53 · 2019: 63 · 2018: 53 · 2017: 62 · 2016: 57 · 2015: 56 · 2014: 47 · 2013: 47 · 2012: 39
FWCI
44.29
Type
journal article
Language
en
Open access
closed
Licence
Locations
  • International Journal of Hospitality Management (publishedVersion)
  • PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords
website quality, customer satisfaction, purchase intention, online shopping, e-commerce, mediating effect of customer satisfaction, online customer behavior

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