Cited by 749Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

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The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors

Bai, Billy, Law, Rob, Wen, Ivan·2008·International Journal of Hospitality Management

DOI 10.1016/j.ijhm.2007.10.008

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Authors: Bai, B., Law, R., & Wen, I.
Affiliations: University of Nevada, Las Vegas (US)
Hong Kong Polytechnic University (HK)
University of Hawaiʻi at Mānoa (US)
Corresponding author: Bai, Billy
ORCID: Bai, Billy
Law, Rob
Venue: International Journal of Hospitality Management
Publisher: Elsevier BV
Published: 2008-09
Volume: 27
Issue: 3
Pages: 391-402
ISSN: 0278-4319 (ISSN-L)
DOI: 10.1016/j.ijhm.2007.10.008
OpenAlex: W2088895421
Cited by: 749
References: 83
Citations by year: 2026: 13 · 2025: 18 · 2024: 31 · 2023: 46 · 2022: 59 · 2021: 46 · 2020: 53 · 2019: 63 · 2018: 53 · 2017: 62 · 2016: 57 · 2015: 56 · 2014: 47 · 2013: 47 · 2012: 39
FWCI: 44.29
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
Locations: International Journal of Hospitality Management (publishedVersion)
PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords: website quality, customer satisfaction, purchase intention, online shopping, e-commerce, mediating effect of customer satisfaction, online customer behavior

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The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors

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