Law, Rob

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

Buhalis, D., & Law, R. (2008) · Tourism Management

Diverse Aspects of Tourism ResearchDigital Marketing and Social Media

Cited by 3,823

Social Media in Tourism and Hospitality: A Literature Review

Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing

Digital Marketing and Social MediaDiverse Aspects of Tourism Research

Cited by 1,557

The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors

Bai, B., Law, R., & Wen, I. (2008) · International Journal of Hospitality Management

Technology Adoption and User BehaviourCustomer Service Quality and Loyalty

Cited by 749

Progress on information and communication technologies in hospitality and tourism

Law, R., Buhalis, D., & Cobanoglu, C. (2014) · International Journal of Contemporary Hospitality Management

Hospitality and Tourism EducationDiverse Aspects of Tourism Research

Cited by 748

An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model

Kim, T. G., Lee, J. H., & Law, R. (2008) · Tourism Management

Technology Adoption and User BehaviourInformation Systems Theories and Implementation

Cited by 369

Impact of hotel website quality on online booking intentions: eTrust as a mediator

Wang, L., Law, R., Guillet, B. D., Hung, K., & Fong, D. K. C. (2015) · International Journal of Hospitality Management

Technology Adoption and User BehaviourCustomer Service Quality and Loyalty

Cited by 347

Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations

Liang, S., Schuckert, M., Law, R., & Chen, C.-C. (2017) · Tourism Management

Sharing Economy and PlatformsDigital Marketing and Social Media

Cited by 330

Consumer trust in tourism and hospitality: A review of the literature

Wang, L., Law, R., Hung, K., & Guillet, B. D. (2014) · Journal of Hospitality and Tourism Management

Customer Service Quality and LoyaltyDiverse Aspects of Tourism Research

Cited by 195

Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction

Xu, H., Law, R., Lovett, J., Luo, J. M., & Liu, L. (2024) · Journal of Travel & Tourism Marketing

AI in Service InteractionsTechnology Adoption and User Behaviour

Cited by 130

Foodstagramming in the travel encounter

Wong, I. A., Liu, D., Li, N., Wu, S., Lu, L., & Law, R. (2019) · Tourism Management

Culinary Culture and TourismDiverse Aspects of Tourism Research

Cited by 117

The Methodological Progress of Tourism Demand Forecasting: A Review of Related Literature

Goh, C., & Law, R. (2011) · Journal of Travel & Tourism Marketing

Forecasting Techniques and ApplicationsDiverse Aspects of Tourism Research

Cited by 112

A Review of Hospitality Website Design Frameworks

Hashim, N. H., Murphy, J., & Law, R. (2007) · Information and Communication Technologies in Tourism 2007

Customer Service Quality and LoyaltyDigital Marketing and Social Media

Cited by 73

Weighing of Hotel Website Dimensions and Attributes

Law, R., & Cheung, C. (2005) · Information and Communication Technologies in Tourism 2005

Digital Marketing and Social MediaDiverse Aspects of Tourism Research

Cited by 22