The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry

Chen, Po-Tsang, Hu, Hsin-Hui·2010·International Journal of Hospitality Management

Cited by (268)

Items 101–200 of 268

  1. Brand equity analysis and its impact on the loyal customer of local batik to develop its competitiveness (an empirical study of batik Banten in south tangerang)
    Nila Krisnawati, Loina Lalolo Krina Perangin-Angin, Munawaroh Zainal, Imelda Suardi · 2016 · Journal of administrative and business studies
  2. The Role of Hotel Customer–employee Bond in Generating Positive Customer Behavioral Outcomes
    Abdullah Uslu, Meltem Caber · 2022 · Tourism Analysis
  3. The Impact of Ethical Sales Behavior on Customer Loyalty: A Case from Vietnam
    Nguyễn Minh Tuấn · 2015 · International Journal of Business and Management
  4. The Effect of Customer Value on Behavioral Intentions in Tourism Industry
    Wahyuningsih Wahyuningsih · 2012 · International Research Journal of Business Studies
  5. Investigating the Relationships between Customer Satisfaction, Behavioral Intentions, and Customer Loyalty of Electronic Household Products
    MB Uddin · 2013 · Journal of Management and Research
  6. The impact of customer involvement in airline loyalty programs: a multigroup analysis
    Pablo Flôres Limberger, Lucimari Acosta Pereira, Tércio Pereira · 2021 · Tourism & Management Studies
  7. The Role of Spatial Layout in Shaping Value Perception and Customer Loyalty in Theme Hotels
    Tsen-Yao Chang, Yu‐Cheng Lin · 2024 · Buildings
  8. Exploring Winery Visitors in the Emerging Wine Regions of the North Central United States
    Jenni Soo-Hee Lee, Dan McCole, Don Holecek · 2020 · Sustainability
  9. Customer Satisfaction in the Banking Industry in Ghana: A Case of GCB Bank Limited in Wa Municipality
    Abdul-Moomin Adams, Motin Bashiru, Ibrahim Abu Abdulai · 2016 · Journal of Social Science Studies
  10. Effects of perceived value dimensions on customer brand loyalty towards luxury cars
    E.P. Femina, P. Santhi · 2024 · Rajagiri Management Journal
  11. Consumer attributions for corporate social responsibility: causes and consequences
    Kajenthiran Konalingam, Sivapalan Achchuthan, Ratnam Umanakenan, Sivanenthira Sivapiragasam · 2022 · Society and Business Review
  12. CUSTOMER PERCEIVED VALUE DAN CUSTOMER TRUST: IDENTIFIKASI KEPUASAN DAN LOYALITAS KONSUMEN GO-CAR
    Yeri Resika, Zakaria Wahab, Muchsin Saggaff Shihab · 2019 · Journal of Management and Business Review
  13. Perceived Value of the Chinese Calligraphic Landscape in Tourism Settings: From the Perspective of Chinese Tourists
    Qian Li, Zhuowei Huang, Jie Zhang · 2014 · Journal of China Tourism Research
  14. The Antecedents of Customer Satisfaction in the Portuguese Telecommunications Sector
    José Torrão, Sandrina Teixeira · 2023 · Sustainability
  15. Loyalty membership for luxury hotels in Malaysia
    Hasliza Hassan, Zahra Pourabedin, SADE ABU BAKAR, Jiayi Chai · 2018 · International Journal of Tourism Cities
  16. Customer Relationship Management: A Literature Review Approach
    Hussein A. Al-Homery, Hasbullah Ashari, Asmala Ahmad · 2023 · International Journal of Global Optimization and Its Application
  17. Customer experience and satisfaction in coffee consumption: an experiential marketing perspective
    Supawat Meeprom, Akkhaporn Kokkhangplu · 2025 · Cogent Business & Management
  18. The effect of service quality and perceived value on customer loyalty in Tuban restaurants with customer satisfaction mediation
    M Irsyad Gulam B, Nanang Suryadi, Nur Prima Waluyowati · 2023 · International Journal of Research in Business and Social Science (2147-4478)
  19. Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty
    Shih-Hao Wu, S. Huang, C. Tsai · 2022 · Service Business: An International Journal
  20. To use or not use: Understanding Chinese consumers' intention toward “serving chopsticks”
    Qian Chen, Rong Huang, Aiping Zhang, Yingzhi Guo · 2022 · International Journal of Consumer Studies
  21. Customer loyalty in the kids café business: the role of relationship benefits
    Naehyun Paul Jin, Kwang‐Ho Lee, Sangmook Lee · 2022 · Journal of Foodservice Business Research
  22. Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
    Mokhalles Mohammad Mehdi, Arshan Kler, Lubna Nafees · 2023 · Journal of Business and Industrial Marketing
  23. Examining the healthy food consumption in full-service restaurants: quality or non-quality cues?
    Naehyun Paul Jin, Sangmook Lee, Susan L. Slocum, Jerusalem Merkebu · 2018 · Journal of Foodservice Business Research
  24. A CONCEPTUAL MODEL FOR IRAN'S CAR INDUSTRY CUSTOMERS' LOYALTY
    Mojgan Bahrami Samani, Ali Attafar, Naser Khani Khouzani · 2011 · 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding
  25. The Factors Influencing Low-cost Airline Passenger Satisfaction and Loyalty in Bangkok, Thailand
    Qin, Zhicheng · 2012 · NRCT Data Center
  26. Relationships between tourists' motivations, satisfaction, perceived value and loyalty in a second-tier city: the case of León (Spain)
    Ramón Rueda López, Lucía Castaño Prieto, Cynthia Álvarez-Robles, Minerva Aguilar-Rivero · 2025 · Cities
  27. Physical Environment as a Key Success Factor for Building Strong Brand Equity: A Study on Restaurant Industry
    Jalal Rajeh Hanaysha · 2016 · Zenodo (CERN European Organization for Nuclear Research)
  28. A Study on the Relationships among Service Quality, Perceived Benefit, Value, and Behavioral Intention as Perceived by Franchise Snack Bar Restaurant Consumers - Application of Means-End Chain Theory -
    박혜빈, Yu Seoyoung, 이순아 · 2016 · Culinary Science & Hospitality Research
  29. Do coffee chains have strategic superiority? An examination of the intra-regional and size strategies of coffee chains
    Kwangmin Park, SooCheong Shawn Jang · 2022 · International Journal of Hospitality Management
  30. How Duty-Free Policy Influences Travel Intention: Mediating Role of Perceived Value and Moderating Roles of COVID-19 Severity and Counterfactual Thinking
    XU Ya-jun, Wenbin Ma, Xiaobing Xu, Yibo Xie · 2022 · Frontiers in Psychology
  31. Changes of Coffee Consumption Behaviors in Korea: The Effects of Image Congruity Toward Brand Name Coffeehouses on Consumer Attitude and Repurchase Intention
    Juhee Kang, Liang Rebecca Tang, Robert H. Bosselman · 2011 · ScholarWorks@UMassAmherst (University of Massachusetts Amherst)
  32. Identifying and ranking the effective factors on customer values
    Mahsa Ghandehari, Hojjat Harati, Javad Khazaei Pool · 2014 · Education Business and Society Contemporary Middle Eastern Issues
  33. Customer Satisfaction within the Rapid Product Consumption Industry: A Case Study of Woodmead Pick n Pay, Gauteng (South Africa)
    Nishal Lalla, Richard Gregory Cowden, Anis Mahomed Karodia · 2015 · International Business Research
  34. Simplified structural modeling of loyalty acquisition based on the conceptual clustering model
    Yao-Hsu Tsai · 2017 · Cluster Computing
  35. Companies Resistance and Intention to use Electronic Invoicing in Nigeria
    Sunday Adewale Olaleye, Ismaila Temitayo Sanusi · 2017 · IEEE India Conference
  36. Antecedents of customer loyalty in mobile telecommunication companies in Cameroon
    Marymagdaline Enowmbi Tarkang, Ruth Yunji Nange, Simplice Anutechia Asongu, Uju Violet Alola · 2021 · Information Development
  37. Investigating the Role of Network Exteranlities and Perceived Value in User Loyalty Toward a SNS Site: Integrating Network Externalities and VTSL Model
    Yoo-Jung Kim, Jaejung Kang, Boo-Yun Cho · 2013 · Pacific Asia Conference on Information Systems
  38. A Study on the Effects of Perceived Value on Customer Satisfaction and Revisit Intention - Focused on the Differences of Involvement Level -
    이선령, Hye Hyun Yoon, 남궁영 · 2013 · Culinary Science & Hospitality Research
  39. The influence of the Physical Environment of a Coffee Shop on Customer Evaluation and Satisfaction
    전민선, 박옥진 · 2011 · Culinary Science & Hospitality Research
  40. A Study on Buying Attitude on Facebook in the Digital Transformation Era: A Machine Learning Application
    Bùi Thành Khoa, HỒ NHẬT ANH, Nguyen Minh Ly, Nguyen Xuan Truong · 2021 · Lecture notes in networks and systems
  41. Do IoT Users Trade off their Information Privacy?
    Jungjoo Oh, Soonbeom Kwon, Hwansoo Lee · 2023 · Hawaii International Conference on System Sciences (HICSS)
  42. THE EFFECT OF UTILITARIAN VALUE AND HEDONIC VALUE ON TEENAGERS CUSTOMER LOYALTY AT MANADO TOWN SQUARE
    Nancy Veronica Sangkoy, Maria V. J. Tielung · 2015 · JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
  43. What Must be Considered when to Perform Consumption Analytics with Facebook Posts?
    Nelson José de Souza Netto, Teresa Cristina Janes Carneiro, Marcos Paulo Valadares de Oliveira, Rogério Monteiro · 2016 · Brazilian Business Review
  44. Motives for coffee consumption at coffee shops in Mexico
    Maryan A. Cruz-Flores, Maryan A. Cruz-Flores, Humberto Thomé‐Ortiz, Ivonne Vizcarra Bordi · 2020 · Coffee Science
  45. How does the environmental concerns affect the satisfaction of BRT and Metro users? A moderator analysis
    Iman Farzin, Mohammadhossein Abbasi, Alireza Mahpour · 2023 · Scientia Iranica
  46. Drivers of brand love for organic wine brands: moderating role of ethnocentrism
    Seema Bhardwaj, Kishalay Adhikari · 2024 · Marketing Intelligence & Planning
  47. Study on Relationship Between Consumption Values of Masstige and Consumer Happiness
    김유경 · 2015 · Journal of Distribution Science
  48. An Empirical Study on the Effect of Relationship Benefit on Customer Stickiness in Online Shopping
    Hanyang Luo, Zhulin Sun, Yi Guo, Jiahui Wu, Yuexin Luo · 2019 · International Conference on Service Systems and Service Management
  49. Relational Benefits as Predictors of Relationship Quality Outcomes in Online Retailing
    Daniel Kofi Maduku, Ryan Lesetja Mathaba · 2022 · Journal of Electronic Commerce in Organizations
  50. Influence on the Destination Attractiveness on Perceived Value, Satisfaction, Loyalty among Japanese Tourists
    Seon-­Hee Ko, Eun‐Suk Park · 2011 · The Journal of the Korea Contents Association
  51. Brand value and relationship performance in business markets: A cross cultural glance of business services
    Mohammad Ali Nadi, Ghahremani Nasrin · 2011 · AFRICAN JOURNAL OF BUSINESS MANAGEMENT
  52. SOSYAL MEDYA PAZARLAMASI VE TÜKETİCİ SATIN ALMA DEĞİŞKENLERİ İLİŞKİSİ, SOSYAL KİMLİK VE ALGILANAN DEĞERİN ARACILIK ROLÜ ÜZERİNE BİR ARAŞTIRMA
    Fatma Atigan · 2020 · Business And Management Studies An International Journal
  53. Linear Modelling and Optimization to Evaluate Customer Satisfaction and Loyalty
    Alireza Faed, Omar Khadeer Hussain, Mehdi Faed, Zahra Saberi · 2012 · IEEE International Conference on e-Business Engineering (ICEBE)
  54. The relevance of relationship marketing model for hair salon’s competitiveness: a theoretical perspective
    Edmund Owusu Amoakoh, Matsidiso Nehemia Naong · 2017 · Problems and Perspectives in Management
  55. The Effects of China’s Country-of-Origin Image on Korean Consumers’ Perceived Value and Purchase Intentions: Comparison between Country-of-Manufacture (COM) and Country-of-Brand (COB)
    Ming Cui, Seung Sin Lee · 2017 · Family and environment research
  56. Relationship Intention and Length of Customer–Firm Associations in Two Emerging Markets
    Pierre G. Mostert, Derik Steyn, Reynaldo Bautista · 2018 · Services Marketing Quarterly
  57. Impact of Restaurant Attributes on Customer Perceived Value and Customer Satisfaction: Special Reference to Beach Restaurants in Southern Coastal Area, Sri Lanka
    Chathuri Piumika Danthanarayana, R. S. S. W. Arachchi · 2021 · International Conference on Hospitality and Tourism Management
  58. Pengaruh Product Quality, Monetary Promotion terhadap Brand Loyalty dengan Satisfaction dan Brand Image sebagai Mediasi
    Via Novianti, Tommy Setiawan Ruslim · 2022 · Jurnal Manajerial Dan Kewirausahaan
  59. Enhancing Customer Loyalty: Optimizing Barista and Store Atmosphere for Increased Customer Satisfaction
    Rifky Alfiansyah, Rafly Abdi Pamungkas, Saeful Bakhri · 2024 · International Journal of Social Service and Research
  60. The Impact of Expressive Brand Relationship on Brand Loyalty: Drawing on relationship marketing theory
    Michael Yao‐Ping Peng, Yonghong Li · 2019 · International Conference on Service Systems and Service Management
  61. Correlating Customer Satisfaction and Customer Loyalty: The Case of International Tourists in Cretan Resort Hotels
    Vasiliki Avgeli, Dimitris Smarianakis, Marios Sotiriades · 2020 · J of Tourism and Hospitality Management
  62. Customer Loyalty a Key to Success: A Case Study in Telecom Sector of Pakistan
    Sajjad Hussain, Shahzad Mehmood Mehmood, Asim Masood, Azhar Naeem, Mohammad Arfeen · 2021 · Jinnah Business Review
  63. Relationships Among Worth to Watch, Satisfaction and Desire of Respectating of Music Performance
    Myeong-Sook Park · 2014 · The Journal of the Korea Contents Association
  64. Antecedents of Insurance Agents’ Loyalty for Different Forms of Transaction-Specific Investments in the Turkish Insurance Sector
    Hanifi Murat Mutlu, İsmail Taş · 2012 · Journal of Relationship Marketing
  65. The Relational Benefits and the Quality of Services in Tourism
    Juan José Blázquez Resino, Edyta Gołąb-Andrzejak · 2017 · CeON Repository (Centre for Evaluation in Education and Science)
  66. The Impact of Customer Value on Customer Satisfaction and Customer Loyalty in Hotel Firms - The Moderating Effect of Switching Cost and Mediating Effect of Customer Satisfaction -
    Kang Sang Muk, 윤세남 · 2017 · Tourism Research
  67. THE EFFECT OF THE CONVENTION SPECIFIC DIMENSIONS ON UNIVERSITIES TEACHING STAFF BEHAVIORAL INTENTION
    Daniela Gračan, Marina Barkiđija Sotošek, Matia Torbarina · 2021 · Tourism and hospitality management
  68. Customer Loyalty and Retail Outlets Patronage in Nigeria
    Idongesit Oto Eshiett, Oto Eyamba Eshiett · 2021 · European Business & Management
  69. Understanding Experiential Satisfaction of M-Payment Apps During COVID-19 Pandemic
    Ratyuhono Linggarnusantra Putra, Margono Setiawan, Ananda Sabil Hussein, Agung Yuniarinto · 2022 · Frontiers in Psychology
  70. Visitors' satisfaction with heritage sites in New Zealand: Causes and complexities, clusters and causes
    Thi Thu Trinh · 2013 · Research Commons (University of Waikato)
  71. Post-purchase behavioral intention in medical aesthetic: the role of image, perceived value, and satisfaction
    Chen-Chung Ma, Tzu-Chi Ou, Chun-Mei Tsai, Tai-Hsiang Chen · 2025 · Frontiers in Public Health
  72. Factors Affecting Green Cosmetic’s Brand Loyalty: The Mediating Effect of Brand Love
    Thi Mai Le, Khanh Huyen Vu, Bao Ngoc Le, Thi Minh Ngoc Luu · 2025 · Procedia Computer Science
  73. Mensurando moderações: uma pesquisa transcultural e comparativa no consumo de serviços entre brasileiros e canadenses
    Márcio de Oliveira Mota · 2014 · Internext
  74. Branding Phenomenon of Local Coffee in Shifting the Existence of Foreign Coffee Brands in Jakarta, Indonesia
    Johana Brigitha Mone, Eka Wulan Sari, Muhamad Aras · 2022 · Unisia
  75. Development and validation of omni- channel shopping value scale in Iran
    Matineh Fathali, Kambiz Heidarzadeh Hanzaee, Mohsen Khounsiavash, Rouhollah Zaboli · 2024 · Journal of Product & Brand Management
  76. Long-distance brand relationship marketing in sport: determining factors for satellite fans’ share of wallet and time
    Yiran Su, Matthew Katz, Jason P. Doyle · 2025 · Sport Management Review
  77. MENSURANDO A INVARIÂNCIA DOS BENEFÍCIOS RELACIONAIS ENTRE BRASILEIROS E CANADENSES
    Márcio de Oliveira Mota, Danielle Miranda de Oliveira Arruda Gomes · 2015 · DOAJ (DOAJ: Directory of Open Access Journals)
  78. An Investigation into Factors Impacting on Customer Decision to Adopt E-Banking: Viewpoints of GCB Customers
    Emmanuel Obeng-Ayisi, Charles Quansah, Ronald Osei Mensah, Andrews Acquah · 2022 · Technium Social Sciences Journal
  79. Structural Relationships among Site Quality of Online Wine Store, Perceived Value, and Online Purchase Intention
    Su-Jin Han, Yoojung Kim, Sora Kang · 2013 · Journal of the Korea Academia-Industrial cooperation Society
  80. Building Research Framework of Relationship Between Corporate Culture, Working Motivation and Employee’s Loyalty
    Bui Thi Minh Thu · 2016 · Science Journal of Business and Management
  81. The Influence of Physical Environment Service of Coffee Shops on Customer Satisfaction -Focusing on Texas Region Customers-
    이광우, 전민선, 김효진 · 2015 · Culinary Science & Hospitality Research
  82. The Effects of Coffee House Image and Perceived Value on Customer Satisfaction, Repurchasing Intentions and Customer Switching Intentions
    조수현, Kang Hye-Sook · 2011 · Journal of Korea Design Forum
  83. The Effect of Service Quality, Perceived Value on Customer Satisfaction and Loyalty of Garuda Indonesia Airline Passengers
    Felga Lopentus, Rezi Erdiansyah · 2020 · Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH)
  84. Millennials Revisit Intention Based-Perceived Value in the Hospitality Industry: The Mediating Effect of Satisfaction
    Maher Fouad Hossny · 2021 · Journal of Association of Arab Universities for Tourism and Hospitality
  85. Loyalty to Community Modeling Through Value Co-Creation Behavior Activities With Perceived Benefit Mediation: Organic Food Product
    Maya Marıa, Ujang Sumarwan, Ahmad Sulaeman, Agus Wijaya Soehadi · 2021 · Jurnal Manajemen dan Agribisnis
  86. Is it really making an impact? Examining the effect of social media marketing participation benefits on perceived value and behavioural intention: evidences from India
    Mohita Maggon, Harish Chaudhry · 2015 · International Journal of Leisure and Tourism Marketing
  87. Spilling the social capital beans: a comparative case study of coffee service enterprises within Asia-Pacific
    Aaron Tham, David Fleischman, Peter Jenner · 2018 · Asia Pacific Business Review
  88. The Effects of Franchise Customers’ Acquisition Utility and Exchange Utility on Customer Loyalty and Customer Citizenship Behavior
    Sang-Duck Kim, Hyang-Mi Im, Ki-Hong Seo, Ok-Sook Yoon, Jong‐Hun Kim · 2019 · Journal of Industrial Distribution & Business
  89. TÜKETİCİLERİN ÇEVRİMİÇİ ALIŞVERİŞLERDE ALGILADIKLARI DEĞERİN MARKA SADAKATİ ÜZERİNDEKİ ETKİSİ: GİYİM ÜRÜNÜ TEMELİNDE BİR ÇALIŞMA
    Şeref Abay, Mehmet Emin Akkılıç · 2020 · TURKISH JOURNAL OF MARKETING
  90. Unraveling the Consumer Value Components of Science-Based Cooking: The Producer Perspective
    İbrahim Çifçi, Şehnaz Demirkol · 2021 · Journal of Culinary Science & Technology
  91. Developing service quality for spa establishments in the active beach tourism cluster, Thailand
    Anan Chieochankitkan · 2013 · NRCT Data Center
  92. What Makes Consumers Loyal in E-Commerce? A Comparison Between Shopee and Tokopedia
    Anisa Larasati, Leo Andri Yulius Caesar, Martinus, Christofer Allen Hadiputera, Nerryus Aditya · 2025 · Smart innovation, systems and technologies
  93. Factors Affecting Customers’ Brand Loyalty of Commercial Banks: the Mediating Role of Perceived Value
    Thi Thanh Nga Nguyen, Nguyet Thi Minh Dang, Phương Anh Vũ, Le Nam Long · 2025 · Asian Journal of Interdisciplinary Research
  94. The Effect of Social Factors on Service Encounters Satisfaction and Customer Loyalty
    Mohammad Suleiman Awwad · 2014 · Jordan Journal of Business Administration
  95. Structural Relationships between Ecotourism Village Visitors' Motivation, Value, Satisfaction, and Loyalty
    Kyung-Hee Kim, Sunmin Lee · 2015 · The Korean Journal of Community Living Science
  96. A paradigm shift for a successful launch of a locally-based start-up in the food supply chain
    Michael C. Handrinos, Rotsios, Kostas, Gerasimos Moshonas, Dimitris K. Folinas · 2012
  97. Providing a Model to Investigate the Impact of Service quality, Perceived Value and Corporate Image on Customers Loyalty Considering Mediator Role of Customer Satisfaction and Moderator Role of Switching Costs
    Sedighe Bagheri Ghale Jughi, Fariborz Rahimnia, Mostafa Kazemi · 2014
  98. Research on basic forms and distribution of relationship benefits in customer loyalty programs: Based on relational bonds
    Ke-ji Wang, Mingli Zhang, Qingmin Kong · 2014 · IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)
  99. TRANSFORMING SMARTPHONE OWNERS INTO PARTIAL EMPLOYEES: THE EFFECT OF VALUE CREATION AND INNOVATIVENESS ON CONSUMER COPRODUCTION BEHAVIOUR
    Crystal T. Lee, Sara H. Hsieh, Timmy H. Tseng · 2014 · Journal of the Association for Information Systems
  100. Effects of Perceived Price and Servicescape on Employee Service Quality, Food and Beverage Quality, and Customer Value in Daegu Korean Restaurants
    Dong-Hyun Ha · 2010 · Journal of the Korean Society of Food Culture