The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry

Chen, Po-Tsang; Hu, Hsin-Hui

doi:10.1016/j.ijhm.2009.09.006

Cited by 269Customer Service Quality and LoyaltyService and Product InnovationCustomer churn and segmentation

The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry

Chen, Po-Tsang, Hu, Hsin-Hui·2010·International Journal of Hospitality Management

DOI 10.1016/j.ijhm.2009.09.006

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Several scholars propose a relationship between relational benefits and perceived value.
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From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Chen and Hu 2010

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Authors: Chen, P.-T., & Hu, H.-H.
Affiliations: Ming Chuan University (TW)
Corresponding author: Chen, Po-Tsang
ORCID: Hu, Hsin-Hui
Venue: International Journal of Hospitality Management
Publisher: Elsevier BV
Published: 2010-09
Volume: 29
Issue: 3
Pages: 405-412
ISSN: 0278-4319 (ISSN-L)
DOI: 10.1016/j.ijhm.2009.09.006
OpenAlex: W2144749179
Cited by: 269
References: 94
Citations by year: 2026: 1 · 2025: 12 · 2024: 12 · 2023: 17 · 2022: 24 · 2021: 31 · 2020: 13 · 2019: 20 · 2018: 23 · 2017: 19 · 2016: 16 · 2015: 22 · 2014: 18 · 2013: 13 · 2012: 16
FWCI: 16.55
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
Locations: International Journal of Hospitality Management (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
Keywords: relationship benefits, perceived value, customer loyalty, customer retention, customer perceived value, competitive strategy, hospitality marketing

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The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry

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