CoChat
Sign Up
Cited by 269Customer Service Quality and LoyaltyService and Product InnovationCustomer churn and segmentation

The DOI matches its Crossref record; 96 of the 96 references it cites were found in a registry or an index.

The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry

Chen, Po-Tsang, Hu, Hsin-Hui·2010·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2009.09.006
Open this paper in CoChat — free account

Overview

Integrity signals

Registry

Crossref · 10.1016/j.ijhm.2009.09.006

Cites

96 of 96 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Flagged first, then by citations

Show all 94 references

Research works printed but not linked: 5

  1. Ball, 2005, Lattes lure brits to coffee, The Wall Street Journal
  2. Barlow, 1992, Relationship marketing: the ultimate in customer services, Retail Control March, 29
  3. Liang, 2004, Attributes, benefits, customer satisfaction and behavioral loyalty: an integrative research of financial services industry in Taiwan, Journal of Business Research, 4, 57
  4. Lloyd, 2002, Caffeine rush, Business Review Weekly
  5. Smedley, 2004, Local cafes under threat, Hospitality, 37

Cited by

Sorted by citations

Items 201–268 of 268

Related

See all

Metadata

Authors
Chen, P.-T., & Hu, H.-H.
Affiliations
Ming Chuan University (TW)
Corresponding author
Chen, Po-Tsang
ORCID
Hu, Hsin-Hui
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2010-09
Volume
29
Issue
3
Pages
405-412
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2009.09.006
OpenAlex
W2144749179
Cited by
269
References
94
Citations by year
2026: 1 · 2025: 12 · 2024: 12 · 2023: 17 · 2022: 24 · 2021: 31 · 2020: 13 · 2019: 20 · 2018: 23 · 2017: 19 · 2016: 16 · 2015: 22 · 2014: 18 · 2013: 13 · 2012: 16
FWCI
16.55
Type
journal article
Language
en
Open access
closed
Licence
Locations
International Journal of Hospitality Management (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
Keywords
relationship benefits, perceived value, customer loyalty, customer retention, customer perceived value, competitive strategy, hospitality marketing

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review