The DOI matches its Crossref record; 59 of the 59 references it cites were found in a registry or an index.
Customer engagement behaviors and hotel responses
Overview
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Citations
Cites
Three Approaches to Qualitative Content Analysis
Hsieh, H.-F., & Shannon, S. E. (2005) · Qualitative Health Research · doi:10.1177/1049732305276687 · Cited by 44,601
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Qualitative Analysis for Social Scientists
Strauss, A. L. (1987) · doi:10.1017/cbo9780511557842 · Cited by 12,277
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
(1999) · Cited by 6,104
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
Bitner, M. J. (1990) · Journal of Marketing · doi:10.1177/002224299005400206 · Cited by 4,943
Ohanian, R. (1990) · Journal of Advertising · doi:10.1080/00913367.1990.10673191 · Cited by 4,043
Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research
Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011) · Journal of Service Research · doi:10.1177/1094670511411703 · Cited by 3,622
Customer engagement behavior: Theoretical foundations and research directions
van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010) · Journal of Service Research · doi:10.1177/1094670510375599 · Cited by 3,536
Cited by
What makes a useful online review? Implication for travel product websites
Liu, Z., & Park, S. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.09.020 · Cited by 963
The business value of online consumer reviews and management response to hotel performance
Xie, K. L., Zhang, Z., & Zhang, Z. (2014) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2014.07.007 · Cited by 598
Consumer engagement in online brand communities: a solicitation of congruity theory
Islam, J. U., Rahman, Z., & Hollebeek, L. D. (2018) · Internet Research · doi:10.1108/intr-09-2016-0279 · Cited by 377
Li, M.-W., Teng, H.-Y., & Chen, C.-Y. (2020) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2020.06.015 · Cited by 348
Itani, O. S., Kassar, A.-N., & Loureiro, S. M. C. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2019.01.014 · Cited by 316
Metadata
- Authors
- Wei, W., Miao, L., & Huang, Z. (.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2013-06
- Volume
- 33
- Pages
- 316-330
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W1967646774
- Cited by
- 297
- References
- 59
- FWCI
- 19.03
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Customer engagement behaviors and hotel responses. https://app.cochat.ai/papers/10.1016/j.ijhm.2012.10.002
- The paper
- Wei, W., Miao, L., & Huang, Z. (. (2013). Customer engagement behaviors and hotel responses. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2012.10.002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.