Junior physician's use of Web 2.0 for information seeking and medical education: a qualitative study

Hughes, Benjamin; Joshi, Indra; Lemonde, Hugh; Wareham, Jonathan

doi:10.1016/j.ijmedinf.2009.04.008

Cited by 217Health Literacy and Information AccessibilitySocial Media in Health EducationHealth Sciences Research and Education

Junior physician's use of Web 2.0 for information seeking and medical education: a qualitative study

Hughes, Benjamin, Joshi, Indra, Lemonde, Hugh, Wareham, Jonathan·2009·International Journal of Medical Informatics

DOI 10.1016/j.ijmedinf.2009.04.008

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Abstract

Background Web 2.0 internet tools and methods have attracted considerable attention as a means to improve health care delivery. Despite evidence demonstrating their use by medical professionals, there is no detailed research describing how Web 2.0 influences physicians' daily clinical practice. Hence this study examines Web 2.0 use by 35 junior physicians in clinical settings to further understand their impact on medical practice.Method Diaries and interviews encompassing 177 days of internet use or 444 search incidents, analyzed via thematic analysis.Results Results indicate that 53% of internet visits employed user-generated or Web 2.0 content, with Google and Wikipedia used by 80% and 70% of physicians, respectively. Despite awareness of information credibility risks with Web 2.0 content, it has a role in information seeking for both clinical decisions and medical education. This is enabled by the ability to cross check information and the diverse needs for background and non-verified information.Conclusion Web 2.0 use represents a profound departure from previous learning and decision processes which were normally controlled by senior medical staff or medical schools. There is widespread concern with the risk of poor quality information with Web 2.0 use, and the manner in which physicians are using it suggest effective use derives from the mitigating actions by the individual physician. Three alternative policy options are identified to manage this risk and improve efficiency in Web 2.0's use.

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Social media may spread unnecessary and inaccurate information, making reliable high-quality information hard to find and confusing patient-physician relationships.
“It appears to be difficult to reach high-quality and reliable information due to the probability of the collection or spread of unnecessary and inaccurate information through social media, resulting in confusion in patient-physician relationship.21”
From Social media and Internet usage of orthopaedic surgeons (2017) · cites this paper as [21]
Previous surveys have particularly concentrated on physicians' use of specific media channels (eg, email), their information seeking on the Internet, and the impact of media on medical education.
“Previous surveys have particularly concentrated on physicians’ use of specific media channels (eg, email) [1], their information seeking on the Internet, and the impact of media on medical education [2,3].”
From Physicians’ motives for professional Internet use and differences in attitudes toward the Internet-informed patient, physician–patient communication, and prescribing behavior (2012) · cites this paper as [2]

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Authors: Hughes, B., Joshi, I., Lemonde, H., & Wareham, J.
Affiliations: Esade (ES)
West Hertfordshire Hospitals NHS Trust (GB)
National Health Service (GB)
Corresponding author: Hughes, Benjamin
ORCID: Joshi, Indra
Lemonde, Hugh
Wareham, Jonathan
Venue: International Journal of Medical Informatics
Publisher: Elsevier BV
Published: 2009-10
Volume: 78
Issue: 10
Pages: 645-655
ISSN: 1386-5056 (ISSN-L)
DOI: 10.1016/j.ijmedinf.2009.04.008
OpenAlex: W2097592358
Cited by: 217
References: 47
Citations by year: 2026: 1 · 2025: 2 · 2024: 5 · 2023: 3 · 2022: 8 · 2021: 9 · 2020: 8 · 2019: 15 · 2018: 11 · 2017: 20 · 2016: 15 · 2015: 26 · 2014: 26 · 2013: 25 · 2012: 14
FWCI: 25.35
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: International Journal of Medical Informatics (publishedVersion)
PubMed (publishedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
Social Sciences › Health › Social Media in Health Education
Health Sciences › Health Professions › General Health Professions › Health Sciences Research and Education
Keywords: Web 2.0, junior physicians, information seeking, medical education, clinical decision-making, user-generated content, information credibility, Wikipedia, Google
MeSH terms: Computer-Assisted Instruction, Education, Medical, Continuing, Educational Measurement, England, Medical Staff, Hospital, Teaching, Internet

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Junior physician's use of Web 2.0 for information seeking and medical education: a qualitative study

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