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Cited by 21Customer Service Quality and LoyaltyConsumer Market Behavior and PricingCustomer churn and segmentation

How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis

Open access
Blut, Markus, Frennea, Carly M., Mittal, Vikas, Mothersbaugh, David L.·2015·International Journal of Research in Marketing
DOI 10.1016/j.ijresmar.2015.01.001
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Crossref · 10.1016/j.ijresmar.2015.01.001

Cites

8 of 8 references verified0 citation errors · 0 not checkable

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Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Higher switching costs reduce the likelihood that customers leave the organization.

    “Switching costs also are associated with customer loyalty: Higher switching costs reduce the likelihood that customers leave the organization (Blut et al. 2015; Lam et al. 2004; Pick and Eisend 2014).”

    From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Blut et al. 2015

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Authors
Blut, M., Frennea, C. M., Mittal, V., & Mothersbaugh, D. L.
Affiliations
  • Durham University (GB)
  • Rice University (US)
  • Baylor College of Medicine (US)
  • University of Alabama (US)
Corresponding author
Blut, Markus
ORCID
Blut, Markus
Venue
International Journal of Research in Marketing
Publisher
Elsevier BV
Published
2015-06
Volume
32
Issue
2
Pages
226-229
ISSN
0167-8116 (ISSN-L)
DOI
10.1016/j.ijresmar.2015.01.001
OpenAlex
W1998338228
Cited by
21
References
8
Citations by year
2026: 1 · 2024: 6 · 2023: 2 · 2022: 3 · 2021: 5 · 2020: 1 · 2019: 1 · 2018: 1 · 2015: 1
FWCI
1.33
Type
journal article
Language
en
Open access
Licence
Locations
  • International Journal of Research in Marketing (publishedVersion)
  • Aston Publications Explorer (Aston University) (acceptedVersion)
  • Durham Research Online (Durham University) (acceptedVersion, cc-by-nc-nd)
  • Durham Research Online (Durham University) (submittedVersion, cc-by-nc-nd)
  • SSRN Electronic Journal (submittedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Newcastle University ePrints (Newcastle Univesity) (cc-by-nc-nd)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
  • Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
Keywords
switching costs, customer satisfaction, repurchase intention, repurchase behavior, marketing strategy, customer retention

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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