The DOI matches its Crossref record; 17 of the 17 references it cites were found in a registry or an index.
The central role of knowledge integration capability in service innovation-based competitive strategy
Abstract
This study examines how B2B service firms organize and manage knowledge in order to deliver new value adding solutions and in turn competitive advantage, addressing calls for research into this important, yet neglected area. Specifically, this study: (1) examines the role of the antecedents of knowledge integration capability (KIC) in service innovation-led competitive advantage in project-oriented B2B service firms; and (2) models and empirically tests the links between KIC and service innovation, and in turn sustainable competitive advantage (SCA). Findings from our research of Australian and US project-oriented firms support our central theorization that the new knowledge acquired through external and internal sources per se is not sufficient, but should be integrated with existing knowledge in order to deliver innovative service solutions addressing clients' needs. Results from testing non-linear effects of new knowledge configurations on service innovation provide deeper insights into the suggested relationship. Our research contributes to calls for comprehensive frameworks of service innovation-led competitive advantage. We provide theoretical and managerial implications, and suggest areas for future research.
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Cited by
Akter, S., Wamba, S. F., Mariani, M., & Hani, U. (2021) · Industrial Marketing Management · doi:10.1016/j.indmarman.2021.07.014 · Cited by 108
Metadata
- Authors
- Salunke, S., Weerawardena, J., & McColl-Kennedy, J. R.
- Venue
- Industrial Marketing Management
- Publisher
- Elsevier BV
- Published
- 2019-01
- Volume
- 76
- Pages
- 144-156
- ISSN
- 0019-8501 (ISSN-L)
- OpenAlex
- W2888467370
- Cited by
- 258
- References
- 17
- FWCI
- 32.68
- Type
- journal article
- Language
- en
- Open access
- closed
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