The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Bases of e-store loyalty: Perceived switching barriers and satisfaction
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Citations
Cites
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Mano, H., & Oliver, R. L. (1993) · Journal of Consumer Research · doi:10.1086/209361 · Cited by 1,973
Switching barriers and repurchase intentions in services
Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00024-5 · Cited by 1,571
Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305
Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value
Bolton, R. N., Kannan, P. K., & Bramlett, M. D. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281009 · Cited by 1,157
A Catastrophe Model for Developing Service Satisfaction Strategies
Oliva, T. A., Oliver, R. L., & MacMillan, I. C. (1992) · Journal of Marketing · doi:10.2307/1252298 · Cited by 812
Cognitive Lock-In and the Power Law of Practice
Johnson, E. J., Bellman, S., & Lohse, G. L. (2003) · Journal of Marketing · doi:10.1509/jmkg.67.2.62.18615 · Cited by 389
Cited by
McCole, P., Ramsey, E., & Williams, J. (2010) · Journal of Business Research · doi:10.1016/j.jbusres.2009.02.025 · Cited by 403
Toufaily, E., Ricard, L., & Perrien, J. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2012.05.011 · Cited by 263
Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P., & Compeau, D. (2009) · European Journal of Information Systems · doi:10.1057/ejis.2009.15 · Cited by 262
The relationship between satisfaction and loyalty: A mediator analysis
Picón, A., Castro, I., & Roldán, J. L. (2014) · Journal of Business Research · doi:10.1016/j.jbusres.2013.11.038 · Cited by 215
Which are the determinants of green purchase behaviour? A study of Italian consumers
Dangelico, R. M., Nonino, F., & Pompei, A. (2021) · Business Strategy and the Environment · doi:10.1002/bse.2766 · Cited by 172
Relational benefits, switching barriers and loyalty: A study of airline customers in Taiwan
Chang, Y.-H., & Chen, F.-Y. (2007) · Journal of Air Transport Management · doi:10.1016/j.jairtraman.2006.10.001 · Cited by 109
A further approach in omnichannel LSQ, satisfaction and customer loyalty
Cotarelo, M., Calderón, H., & Fayos, T. (2021) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-01-2020-0013 · Cited by 78
Online loyalty and its interaction with switching barriers
Mutum, D., Mohd Ghazali, E., Nguyen, B., & Arnott, D. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.08.012 · Cited by 45
Metadata
- Authors
- Balabanis, G., Reynolds, N., & Simintiras, A.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2006-02
- Volume
- 59
- Issue
- 2
- Pages
- 214-224
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2029685606
- Cited by
- 294
- References
- 7
- FWCI
- 6.61
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
