Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns

McCole, Patrick; Ramsey, Elaine; Williams, John

doi:10.1016/j.jbusres.2009.02.025

Cited by 403Technology Adoption and User BehaviourPrivacy, Security, and Data ProtectionCustomer Service Quality and Loyalty

Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns

McCole, Patrick, Ramsey, Elaine, Williams, John·2010·Journal of Business Research

DOI 10.1016/j.jbusres.2009.02.025

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Trust and loyalty are reported in the literature as predictors of purchase intention.
“Trust and loyalty are reported in the literature as predictors of purchase intention (Bonsón Ponte, Carvajal-Trujillo, & Escobar-Rodríguez, 2015; McCole, Ramsey, & Williams, 2010).”
From Consumers Beware: Online Personalized Pricing in Action! How the Framing of a Mandated Discriminatory Pricing Disclosure Influences Intention to Purchase (2020) · cites this paper as McCole, Ramsey, & Williams, 2010

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Authors: McCole, P., Ramsey, E., & Williams, J.
Affiliations: Queen's University Belfast (GB)
University of Ulster (GB)
University of Otago (NZ)
Corresponding author: McCole, Patrick
ORCID: McCole, Patrick
Ramsey, Elaine
Williams, John
Venue: Journal of Business Research
Publisher: Elsevier BV
Published: 2010-09
Volume: 63
Issue: 9-10
Pages: 1018-1024
ISSN: 0148-2963 (ISSN-L)
DOI: 10.1016/j.jbusres.2009.02.025
OpenAlex: W2002390923
Semantic Scholar: 6f529109af069db4a124b98c452c484978f16274
Cited by: 403
References: 64
Citations by year: 2026: 12 · 2025: 10 · 2024: 22 · 2023: 25 · 2022: 25 · 2021: 43 · 2020: 34 · 2019: 32 · 2018: 19 · 2017: 26 · 2016: 39 · 2015: 36 · 2014: 32 · 2013: 19 · 2012: 14
FWCI: 21.04
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
Locations: Journal of Business Research (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Research Portal (Queen's University Belfast) (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Keywords: online shopping, consumer trust, vendor trust, online trust, third-party trust, privacy concerns, security concerns, moderating effect, e-commerce adoption, online customer behavior, business-to-consumer relationships

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