Cited by 215Customer Service Quality and LoyaltyCustomer churn and segmentationConsumer Market Behavior and Pricing

The relationship between satisfaction and loyalty: A mediator analysis

Open access
Picón, Araceli, Castro, Ignacio, Roldán, José L.·2014·Journal of Business Research

Integrity signals

Registry

Crossref · 10.1016/j.jbusres.2013.11.038

Cites

30 of 30 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Cites

Flagged first, then by citations

Cited by

Sorted by citations

Authors
Picón, A., Castro, I., & Roldán, J. L.
Affiliations
Universidad de Sevilla (ES)
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2014-05
Volume
67
Issue
5
Pages
746-751
ISSN
0148-2963 (ISSN-L)
OpenAlex
W2001560756
Cited by
215
References
30
Citations by year
2026: 5 · 2025: 6 · 2024: 12 · 2023: 20 · 2022: 30 · 2021: 23 · 2020: 15 · 2019: 30 · 2018: 24 · 2017: 17 · 2016: 16 · 2015: 13 · 2014: 4
FWCI
22.66
Type
journal article
Language
en
Open access
Locations
  • Journal of Business Research (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Deposito de Investigacion Universidad de Sevilla (University of Seville) (submittedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
Keywords
customer satisfaction, customer loyalty, perceived switching costs, multiple mediation, insurance companies, antecedents of loyalty

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

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