The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Avatars as salespeople: Communication style, trust, and intentions
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Citations
Cites
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
The unbearable automaticity of being
Bargh, J. A., & Chartrand, T. L. (1999) · American Psychologist · doi:10.1037/0003-066x.54.7.462 · Cited by 3,699
Gefen, D., & Straub, D. W. (2004) · Omega · doi:10.1016/j.omega.2004.01.006 · Cited by 2,025
Dabholkar, P. A., & Bagozzi, R. P. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302303001 · Cited by 1,898
Campbell, M. C., & Kirmani, A. (2000) · Journal of Consumer Research · doi:10.1086/314309 · Cited by 1,342
Relational agents: a model and implementation of building user trust
Bickmore, T., & Cassell, J. (2001) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/365024.365304 · Cited by 479
The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries
Lynch, P. D., Kent, R. J., & Srinivasan, S. S. (2001) · Journal of Advertising Research · doi:10.2501/jar-41-3-15-23 · Cited by 347
Cited by
Verhagen, T., & van Dolen, W. (2011) · Information & Management · doi:10.1016/j.im.2011.08.001 · Cited by 767
An Emerging Theory of Avatar Marketing
Miao, F., Kozlenkova, I. V., Wang, H., Xie, T., & Palmatier, R. W. (2022) · Journal of Marketing · doi:10.1177/0022242921996646 · Cited by 688
Chattaraman, V., Kwon, W.-S., Gilbert, J. E., & Ross, K. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2018.08.048 · Cited by 510
Alexa, what do we know about conversational commerce? Insights from a systematic literature review.
Lim, W. M., Kumar, S., Verma, S., & Chaturvedi, R. (2022) · Psychology & Marketing · doi:10.1002/mar.21654 · Cited by 293
Pizzi, G., Scarpi, D., & Pantano, E. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2020.11.006 · Cited by 265
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, T., Yu, T., Keeling, D. I., & de Ruyter, K. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102735 · Cited by 245
Predicting consumer responses to a chatbot on facebook
Zarouali, B., Van den Broeck, E., Walrave, M., & Poels, K. (2018) · Cyberpsychology, Behavior, and Social Networking · doi:10.1089/cyber.2017.0518 · Cited by 229
Gretry, A., Horváth, C., Belei, N., & van Riel, A. C. R. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.01.012 · Cited by 229
The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce
Han, M. C. (2021) · Journal of Internet Commerce · doi:10.1080/15332861.2020.1863022 · Cited by 220
Janson, A. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2023.107954 · Cited by 187
How Live Streaming Changes Shopping Decisions in E-commerce: A Study of Live Streaming Commerce
Wang, Y., Lu, Z., Cao, P., Chu, J., Wang, H., & Wattenhofer, R. (2022) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-022-09439-2 · Cited by 179
Case study—Embodied virtual agents: An analysis on reasons for failure
Ben Mimoun, M. S., Poncin, I., & Garnier, M. (2012) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2012.07.006 · Cited by 136
Cai, N., Gao, S., & Yan, J. (2024) · Humanities and Social Sciences Communications · doi:10.1057/s41599-024-03212-0 · Cited by 86
Hu, X., Xu, X., & Chen, C. (. (2025) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2025.2495845 · Cited by 14
Metadata
- Authors
- Keeling, K., McGoldrick, P., & Beatty, S.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2010-08
- Volume
- 63
- Issue
- 8
- Pages
- 793-800
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2053387420
- Cited by
- 267
- References
- 7
- FWCI
- 5.78
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
