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Cited by 246

The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.

Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology

Rapp, Adam, Trainor, Kevin J., Agnihotri, Raj·2010·Journal of Business Research
DOI 10.1016/j.jbusres.2009.11.002
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Crossref · 10.1016/j.jbusres.2009.11.002

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Metadata

Authors
Rapp, A., Trainor, K. J., & Agnihotri, R.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2010-11
Volume
63
Issue
11
Pages
1229-1236
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2009.11.002
OpenAlex
W2093092925
Cited by
246
References
11
FWCI
13.49
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology. https://app.cochat.ai/papers/10.1016/j.jbusres.2009.11.002
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Rapp, A., Trainor, K. J., & Agnihotri, R. (2010). Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2009.11.002

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.