The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Firm Resources and Sustained Competitive Advantage
Barney, J. (1991) · Journal of Management · doi:10.1177/014920639101700108 · Cited by 48,334
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
Strategic assets and organizational rent
Amit, R., & Schoemaker, P. J. H. (1993) · Strategic Management Journal · doi:10.1002/smj.4250140105 · Cited by 8,425 · cited 1×
“Resource complementarity – defined as the ability of one resource or capability to reinforce the impact of another capability – has been argued to have enhancing effects on the relationships between resources and outcomes (Amit & Schoemaker, 1993; Teece et al., 1997).”
BackgroundMarsh, H. W., Hau, K.-T., & Wen, Z. (2004) · Structural Equation Modeling: A Multidisciplinary Journal · doi:10.1207/s15328007sem1103_2 · Cited by 6,691
Bharadwaj, A. S. (2000) · MIS Quarterly · doi:10.2307/3250983 · Cited by 5,042
Social media? Get serious! Understanding the functional building blocks of social media
Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011) · Business Horizons · doi:10.1016/j.bushor.2011.01.005 · Cited by 4,970
Wade, M., & Hulland, J. (2004) · MIS Quarterly · doi:10.2307/25148626 · Cited by 2,822
Cited by
Social media in marketing: A review and analysis of the existing literature
Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.05.008 · Cited by 1,123
Li, F., Larimo, J., & Leonidou, L. C. (2021) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-020-00733-3 · Cited by 996
Elements of strategic social media marketing: A holistic framework
Felix, R., Rauschnabel, P. A., & Hinsch, C. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2016.05.001 · Cited by 857
Ancillai, C., Terho, H., Cardinali, S., & Pascucci, F. (2019) · Industrial Marketing Management · doi:10.1016/j.indmarman.2019.01.002 · Cited by 246
Forecasting Social CRM Adoption in SMEs: A Combined SEM-Neural Network Method
Ahani, A., Rahim, N. Z. A., & Nilashi, M. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.05.032 · Cited by 239
Metadata
- Authors
- Trainor, K. J., Andzulis, J. (., Rapp, A., & Agnihotri, R.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2014-06
- Volume
- 67
- Issue
- 6
- Pages
- 1201-1208
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2040111550
- Cited by
- 880
- References
- 10
- FWCI
- 109.22
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. https://app.cochat.ai/papers/10.1016/j.jbusres.2013.05.002
- The paper
- Trainor, K. J., Andzulis, J. (., Rapp, A., & Agnihotri, R. (2014). Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2013.05.002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
