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Cited by 1,018Quality and Supply ManagementCustomer Service Quality and LoyaltyOutsourcing and Supply Chain Management

The DOI matches its Crossref record; 148 of the 156 references it cites were found in a registry or an index, and 2 are not checked yet.

The dark side of buyer–supplier relationships: A social capital perspective⋆

Villena, Verónica H., Revilla, Elena, Choi, Thomas Y.·2011·Journal of Operations Management
DOI 10.1016/j.jom.2010.09.001
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Abstract

The literature on supply chain management (SCM) has consistently promoted the “bright side” of collaborative buyer–supplier relationships (BSRs). Based on the social capital argument, SCM scholars have investigated how a buyer can gain access to and leverage resources through its collaborative BSRs. Our study extends this research stream by considering the “dark side” of social capital in BSRs. It evaluates how social capital in its cognitive, relational, and structural forms contributes to or impedes value creation within BSRs. Both primary survey measures and secondary objective measures have been used in data analysis. The results show the presence of both the bright side, confirming the existing literature, and the dark side, extending the literature. There is an inverted curvilinear relationship between social capital and performance: Either too little or too much social capital can hurt performance. This study confirms that building social capital in a collaborative BSR positively affects buyer performance, but that if taken to an extreme it can reduce the buyer's ability to be objective and make effective decisions as well as increase the supplier's opportunistic behavior. Our study also examines how a buyer can delay the emergence of the dark side. It opens up new research avenues in the collaborative BSR context and suggests directions for future research and practice.

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Crossref · 10.1016/j.jom.2010.09.001

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Research works printed but not linked: 13

  1. Burt R.S., 2010, Neighbor Networks
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  8. 10.1002/(sici)1097-0266(200003)21:3<217::aid-smj95>3.0.co;2-y · DOI
  9. Lambert D.M, 1990, Measuring nonresponse bias in customer service mail surveys, Journal of Business Logistics, 11, 5
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  13. Thompson J.D., 1967, Organizations in Action

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Metadata

Authors
Villena, V. H., Revilla, E., & Choi, T. Y.
Affiliations
Arizona State University (US)
ORCID
Venue
Journal of Operations Management
Publisher
Wiley
Published
2010-10-06
Volume
29
Issue
6
Pages
561-576
ISSN
  • 0272-6963 (ISSN-L)
  • 1873-1317
DOI
10.1016/j.jom.2010.09.001
OpenAlex
W2056464740
Semantic Scholar
97cdfc912530ebf8e3e972f0ddfd5be607155fd3
Cited by
1,018
References
156
Citations by year
2026: 61 · 2025: 67 · 2024: 71 · 2023: 88 · 2022: 85 · 2021: 91 · 2020: 100 · 2019: 88 · 2018: 73 · 2017: 74 · 2016: 62 · 2015: 53 · 2014: 53 · 2013: 34 · 2012: 12
FWCI
32.22
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations
Journal of Operations Management (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
Keywords
buyer-supplier relationships, social capital, supply chain collaboration, value creation, buyer performance, opportunism, supplier-buyer relationships, cognitive social capital, relational social capital, structural social capital

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