CoChat
Sign Up
Cited by 1,018Quality and Supply ManagementCustomer Service Quality and LoyaltyOutsourcing and Supply Chain Management

The DOI matches its Crossref record; 148 of the 156 references it cites were found in a registry or an index, and 2 are not checked yet.

The dark side of buyer–supplier relationships: A social capital perspective⋆

Villena, Verónica H., Revilla, Elena, Choi, Thomas Y.·2011·Journal of Operations Management
DOI 10.1016/j.jom.2010.09.001
Open this paper in CoChat — free account

Abstract

The literature on supply chain management (SCM) has consistently promoted the “bright side” of collaborative buyer–supplier relationships (BSRs). Based on the social capital argument, SCM scholars have investigated how a buyer can gain access to and leverage resources through its collaborative BSRs. Our study extends this research stream by considering the “dark side” of social capital in BSRs. It evaluates how social capital in its cognitive, relational, and structural forms contributes to or impedes value creation within BSRs. Both primary survey measures and secondary objective measures have been used in data analysis. The results show the presence of both the bright side, confirming the existing literature, and the dark side, extending the literature. There is an inverted curvilinear relationship between social capital and performance: Either too little or too much social capital can hurt performance. This study confirms that building social capital in a collaborative BSR positively affects buyer performance, but that if taken to an extreme it can reduce the buyer's ability to be objective and make effective decisions as well as increase the supplier's opportunistic behavior. Our study also examines how a buyer can delay the emergence of the dark side. It opens up new research avenues in the collaborative BSR context and suggests directions for future research and practice.

Overview

Integrity signals

Registry

Crossref · 10.1016/j.jom.2010.09.001

Cites

148 of 150 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Flagged first, then by citations

Show all 156 references

6 of the 156 references couldn’t be matched to a known paper.

Research works printed but not linked: 13

  1. Burt R.S., 2010, Neighbor Networks
  2. 10.2307/259291 · DOI
  3. 10.2307/259056 · DOI
  4. Dyer J.H., 2003, Creating and managing a high‐performance knowledge‐sharing network: The Toyota case, Strategic Management Journal, 21, 345, 10.1002/(sici)1097-0266(200003)21:3<345::aid-smj96>3.0.co;2-n · DOI
  5. 10.1002/(sici)1097-0266(200003)21:3<203::aid-smj102>3.0.co;2-k · DOI
  6. Hofstede G., 2001, Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations
  7. Janis I.L., 1982, Groupthinking: Psychological Studies of Policy Decisions and Fiascos
  8. 10.1002/(sici)1097-0266(200003)21:3<217::aid-smj95>3.0.co;2-y · DOI
  9. Lambert D.M, 1990, Measuring nonresponse bias in customer service mail surveys, Journal of Business Logistics, 11, 5
  10. 10.1142/9789812798060 · DOI
  11. Nunnally J., 1978, Psychometric Theory
  12. 10.1002/(sici)1097-0266(200003)21:3<369::aid-smj93>3.0.co;2-m · DOI
  13. Thompson J.D., 1967, Organizations in Action

Cited by

Sorted by citations

Items 401–500 of 1,000

Related

See all

Metadata

Authors
Villena, V. H., Revilla, E., & Choi, T. Y.
Affiliations
Arizona State University (US)
ORCID
Venue
Journal of Operations Management
Publisher
Wiley
Published
2010-10-06
Volume
29
Issue
6
Pages
561-576
ISSN
  • 0272-6963 (ISSN-L)
  • 1873-1317
DOI
10.1016/j.jom.2010.09.001
OpenAlex
W2056464740
Semantic Scholar
97cdfc912530ebf8e3e972f0ddfd5be607155fd3
Cited by
1,018
References
156
Citations by year
2026: 61 · 2025: 67 · 2024: 71 · 2023: 88 · 2022: 85 · 2021: 91 · 2020: 100 · 2019: 88 · 2018: 73 · 2017: 74 · 2016: 62 · 2015: 53 · 2014: 53 · 2013: 34 · 2012: 12
FWCI
32.22
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations
Journal of Operations Management (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
Keywords
buyer-supplier relationships, social capital, supply chain collaboration, value creation, buyer performance, opportunism, supplier-buyer relationships, cognitive social capital, relational social capital, structural social capital

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review