Fraudulent Return Proclivity: An Empirical Analysis
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Several researchers consider that consumers with a fraudulent attitude are likely to exploit the leniency of return policies.
“Several researchers consider that consumers with a fraudulent attitude are likely to exploit the leniency of return policies (Harris, 2008; King et al.,2008).”
From Do good return policies work across cultures? Effect of lenient return policies on online shopper perceptions in Eastern culture (2013) · cites this paper as Harris, 2008
Previous studies on fraudulent return focused mostly on the e-tailer's perspective.
“Previous studies on fraudulent return focused mostly on the e-tailer's perspective (Harris, 2008).”
From Do good return policies work across cultures? Effect of lenient return policies on online shopper perceptions in Eastern culture (2013) · cites this paper as Harris, 2008
Cites
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549 · see citing works
Practical issues in structural modeling
BENTLER, P. M., & CHOU, C.-P. (1987) · Sociological Methods & Research · doi:10.1177/0049124187016001004 · Cited by 5,804 · see citing works
Flagged first, then by citations
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Moral disengagement, the dark triad, and unethical consumer attitudes
Egan, V., Hughes, N., & Palmer, E. J. (2015) · Personality and Individual Differences · doi:10.1016/j.paid.2014.11.054 · Cited by 239 · see citing works
Yang, S. J., & Choi, Y. J. (2013) · Asia Marketing Journal · doi:10.53728/2765-6500.1519 · Cited by 2 · see citing works
- Authors
- HARRIS, L.
- Affiliations
- University of Warwick (GB)
- Corresponding author
- HARRIS, L
- ORCID
- HARRIS, L
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2008-12
- Volume
- 84
- Issue
- 4
- Pages
- 461-476
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2031713952
- Cited by
- 116
- References
- 2
- Citations by year
- 2026: 3 · 2025: 4 · 2024: 8 · 2023: 7 · 2022: 8 · 2021: 7 · 2020: 5 · 2019: 6 · 2018: 6 · 2017: 6 · 2016: 7 · 2015: 4 · 2014: 9 · 2013: 10 · 2012: 8
- FWCI
- 19.67
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Retailing (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Research Explorer (The University of Manchester) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Keywords
- consumer behavior, demographic factors, customer complaints
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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